I scheduled an appointment to have my 13 Acura TL...

I scheduled an appointment to have my 13 Acura TL SH-AWD(Automatic) in to diagnose any transmission issues, as the car was still under the 100,000 KM Power-train factory warranty.

Rajiv Persaud, the Service Manager recommended we perform a Transmission flush to see if it would alleviate any jerky shifting in the transmission.

I had to pay for this transmission fluid drain/fill(~100$), and yet it didn't seem to cause any improvement in gear shifting.

I brought the vehicle in again to perform some computer diagnostic test to check the transmission shifting (for any torque converter issues).
I was then notified that according to a Service Bulletin, they would have to perform a 3x ATF transmission flush on their cost. So i was initially charged about 100$ for the transmission flush which they should have covered to begin with!
Now i realize i've been cheated out of 100$ because the service Bulletin was issued in September of 2016 !!!
The service manager( Rajiv) claimed he was not aware of this "Service Bulletin"
What kind of "SERVICE MANAGER" Doesn't know about a SERVICE BULLETIN that was issued a year previously?
Rajiv offered a "credit" for the previous money i spent on the transmission flush. No refund, just in store credit.

Their creditability as a Service department was already tarnished due to the dishonesty of the Service department & managers.

I received my car later that day, after the transmission diagnostic testing was completed.

The dealership performed a "Complimentary hand-car wash".

I noticed upon inspection of my vehicle after receiving it from the service department, that my Windshield had many large scratches running vertically all across the windshield.
The scratches were on the outside of the windshield, and were deep scratches that my fingernail would get stuck in.

I complained of the damaged windshield, and was offered a replacement windshield for the low cost of ~$900!! Paulo Gomes, General Manager offered to pay about 300$ of this windshield cost( total cost ~ 1200) which they damaged in first place. What a freaking insult ontop of already damaging my windshield which is a safety concern as the visibility was affected by the large scratches.

The general manager & Service Manager ( Rajiv) claimed that the scratches could have happened " ANYWHERE" yet they were clearly visible only after servicing at this Acura Dealership