Manitoba Student Aid Reviews

Always on the phone for more than 2 hours before getting assistance, customer service representatives are not sure what they are doing. The information is not consistent. Someone will tell you something and another person saying something totally different. I have had two situations where I applied and sent in my applications on time and still had to pay for my tuition fee and that was on last minute. Why offer this service and it is not reliable. It s hard being a student while trying to maintain a part time job much less a full time job. I am saying this to say when I have to pay for my tuition fee it is costly and sometimes I don t even have the money to pay and my school will not allow me to take other courses if I have outstanding fees owing. That is why I have to use this service.....Manitoba Student Aid needs to do better in providing reliable and efficient service to its customers... Management needs to intervene immediately. It cannot continue like this. This is nonsense!!!!!

They cite contacting repayment counsellors to make payment arrangements but don't in fact have them any longer. "Two of us work in repayment and we're very busy, there are no repayment counsellors anymore and those letters are auto-generated" was the verbatim response two months after I called to have my dieing wife's payments put on hold, provided a letter outlining her diagnosis and prognosis, and six months of both our banking to prove she hasn't worked. Two months later after communicating her palliative status to them they still threaten us with form letters written from an era when they had repayment counsellors. My wife is literally at death's door and they're sending her threatening letters.

I have applied for a loan twice and I have never had issues with Student Aid.

I can't speak for other people, but I personally do not understand all the negative reviews. I have applied for a loan twice with Student Aid and both times have had no issues. They have processed everything I have sent in very quickly (I have sent things by fax, in person, and on the website) and thankfully it has been fairy quickly and straightforward.

Sometimes you have to wait on the phone for a bit but last time I called I only waited about 20-30 mins and the representative was very polite and helpful. Don't let the negative reviews worry you too much!

Both numbers that they list are no longer accepting any calls so there's no number to contact them.

I have normally had bad experiences not being able to get ahold of them but this time I was patient and waited on the phone for about 20 minutes. I had awesome service and I can't complain. You will have to wait but best times to call are right when they open and right before they close.
Just have patience and be prepared to wait but from what I've experienced I've only talked to helpful people!

Terrible experience. I never received replies to emails (waited more than three weeks), so I had to call in. It took several tries to get through and hours of waiting on hold. When I finally got through, I was treated with such disrespect. The man on the other end of the phone was angry at me, constantly sighing, and vaguely answering my questions. I got interrupted several times and he ended the conversation (even though I had more questions) with "okay, bye." Worst customer service I've ever experienced.

Absolutely atrocious services. I would give ZERO stars if I could.

Was on hold for 41 minutes. When they picked up I asked what I could have covered while I go to school like childcare. He rambled with a very heavy accent I don't recognize from around Manitoba so it was reasonably difficult to decipher (especially with the slurring in between words) and then before I could ask my next question once I figured out what he said he hung up on me. Totally unprofessional.

Student aid is absolutely impossible to get ahold of. Many emails & phone calls & too much time wasted on hold just to be told after HOURS "I'm sorry, we can not take your call." only to get hung up on. The customer service is absolutely atrocious. They give no point of contact. They need a better leader, better management, & obviously a much larger staff since they have a massive shortage of representatives available to answer the phone.