Always on the phone for more than 2 hours before g...

Always on the phone for more than 2 hours before getting assistance, customer service representatives are not sure what they are doing. The information is not consistent. Someone will tell you something and another person saying something totally different. I have had two situations where I applied and sent in my applications on time and still had to pay for my tuition fee and that was on last minute. Why offer this service and it is not reliable. It s hard being a student while trying to maintain a part time job much less a full time job. I am saying this to say when I have to pay for my tuition fee it is costly and sometimes I don t even have the money to pay and my school will not allow me to take other courses if I have outstanding fees owing. That is why I have to use this service.....Manitoba Student Aid needs to do better in providing reliable and efficient service to its customers... Management needs to intervene immediately. It cannot continue like this. This is nonsense!!!!!