I recently moved into a new place and filled out t...

I recently moved into a new place and filled out the address change form online. The application said that it had gone through, and that if they had any further questions they would contact me. I waited for my account information to come in the mail, and after 3 weeks I received nothing, aside from my power being cut off on a Saturday. I figured it was either a blown fuse or a neighbourhood power outage. Then after waiting on hold for how long I was told I didn't have an account with them and that the previous tenants were still on the file. Then instead of trying to fix the problem they just said we would have to call back Monday to set up an appointment for it to be turned back on. Yet for people with accounts, being without power is an emergency. Absolutely ridiculous that they closed at 4pm, and it was 3:30pm when we called so they couldn't afford to potentially pay for over time. So now my food in my fridge is spoiled, and my turtles and crested gecko have been without heat or light and are under extreme stress, but that's okay because they saved themselves an extra 20$.

EDIT:

So for some reason they came today (Monday) & said that our meter was not hooked up and that they couldn't hook up the power until there was a new meter put in. Weird, because for the last 3 weeks I had power? So now all of a sudden my meter is "missing". So how come they didn't process the new meter when they found out it was missing? What a horrible excuse for a company. Wondering whose going to pay for my spoiled food and sick animals?