I paid them to install a bidirectional meter as pa...

I paid them to install a bidirectional meter as part of THEIR solar power pilot project and it took over two months to install. They confirmed by email that our meter was ordered, and nothing happened. When I called they had no records of it being ordered. Our paperwork was submitted twice but no one there seems to know what was going on.

I gave them free power from my solar panels all day for half the summer, and then still had to buy the small amount I used at night. I've contributed over a MWh to the grid and never got paid for it. When the meter did finally get installed it took several months to get the billing sorted out correctly. They were initially trying to charge me money for the electricity that I gave to them!

Certainly not the general staff's faults but the management and bureaucracy is seriously messed up.