Mandarin Oriental Hotel Miami Reviews

This is the second time staying in the Hotel for my wife and I. We brought our children for this trip. We stayed in one of the Dynasty Suites with a city view. My expectations for a hotel of this cost are high. I encountered the following issue with Mandarin Oriental.

1st: The floors were dirty. All of the hard wood were very nasty. Feet stick to the floor nasty. Also the rug in the sitting room was stained from wear and tear. I requested with the front desk to have the floors and carpets cleaned while my family and I were out the next day.
2nd: The following day we came back to floors in the same condition. (SEE PHOTO) I would expect more out of a Holiday Inn.
3rd: The pool wait staff service was nonexistent. Forgotten drinks, two times and this is after having to get up and pace the order myself at the bar.This is because they would not come to provide service at the chair.
4th: Dinner at AZUL $48 for Scallops that were so salty we could not eat them. One bright spot the wait staff was excellent at the restaurant.
5th: Simple questions to the concierge were met with a snooty look and one word answers.

I know i'm not asking too much from a hotel that prides itself on service and for the price I damn well received it. Unfortunately I just didnt. Two thumbs down for this experience.

Excellent service and great property. Might need to update the rooms soon. I recommend visiting the spa!

Check in 16:15 for checking normally at 15h and the room is not ready which for a 5 star still leaves something to be desired. Establishment rich but deserves a big refresh. Lovely staff very attentive and available. Large entrance hall with bar on the right of the reception. Great view of the bay and Miami. Once the room is ready the latter is spacious with nice bathroom and balcony overlooking the bay. Do not look below because the rooms with terrace are invaded by pigeons and what goes with it. The same is true of outdoor spaces or high chairs are available and where the same punishment applies. Be careful then before sitting down. At these same places where you can smoke no ashtray available or 1 if you are lucky. Result everyone throws his cigarette overboard or crushes it on the floor for the less scrupulous. Ditto for a trash ashtray located in a corner of larrive next to the parking valet. Not empty once in 3 days. On the other hand Service of dining room impeccable despite prices to my taste too high. No coffee or tea in the room which is still a mimimun for a hotel of this level. In the morning if you are looking for coffee there is no alternative to the pool bar or the breakfast place. I stumble upon a coffee fountain in the lobby on Sunday morning but empty at 9am. Note that on everything you consume an 18% tips is applied automatically whether you are happy or not what seems to be a common practice in Miami. Finally parking at $ 48 a night is still abused. If you are not 600m walk across the bridge there is a public parking at $ 15 a night. In summary the 5 stars are working too much approximation for the price

Lunch at La Mar by Gaston Acurio. Good food and great views.

Nice location, but a little expensive for what it is.

Had a great experience with them strongly recommend, staff is very helpful and polite, service is great, rooms are nice, worth the price, thumbs up!

Grabbed Sunday brunch and it was phenomenal. Fresh Peruvian dishes and unlimited mimosas

Wonderful hotel, impeccable service! I will be back for sure.

I'm writing this review as I stay. This hotel is by far the best hotel in Miami. The rooms are immaculate, sleekly styled , and technologically current. The spa, luxurious , sumptuous and elegant.Room service is prompt. The lobby bar is sultry with cool vibes. Azul restaurant is 5 star.I really don't want to leave!

Nice luxury place to stay if money is not a problem. Excellent seafood and service. Great location.

Excellent place, excellent restaurant La Mar and excellent area Brikel.

The location is very nice, and the view is very pretty. The food was very tasty, but the portions were a bit small. Our waiter was very friendly and helpful. However, we had made reservations and still had to wait an hour to be seated outside. When we made the reservation, it did not ask for outside or inside seating options. So we waited an hour just to get the the nice view. The food is fresh and very tasty, but it's a pretty penny

Really beautiful hotel with great views. Attended a wedding, everything was great

One of a kind stays. Highly recommend to out of state travelers.

Beautiful lobby overlooking key biscayne with wonderful views of Miami skyline

Great Bar, Great restaurant La Mar, peruvian food at its best.

The Mandarin Spa was beautiful. They had impecable service !

Top of the line service. Room was gorgeous and spacious. Lamar was amazing...worth every dime..

Excellent hotel! Great view, very good location. Expensive breakfast!

There is no place like the Mandarin..the best people who genuinely care about, provide the very best service, but are not intrusive. They have the nicest staff of any hotel I have ever experienced. The spa is second to none, Azul is an amazing restaurant experience, and the quiet and solitude makes two days at the mandarin feel like a eek away any place else. try it- it's great!

Awesome awesome stay! Pretty pricey but well worth the stay and experience!

Nice, but slightly outdated hotel. The staff is very nice, the lobby is spotless. It always dmells great. The views are gorgeous and sometimes you can see dolphons swimming around, I highly recommend the restaurant La Mar. Good food at high prices.

Loved the relaxing atmosphere of this hotel. Perfect balance between being removed and in the middle of things. Great Pet Friendly hotel. Always makes such a huge difference in the quality of our stay. We will definitely be back! Great service!

Beautiful hotel, great conference rooms and nice view.

Outstanding and simply Beautiful full of Luxury . Our room was designed with such exquisite colors, excellent appointments, lovely staff. The restaurant was beyond words. Its truly the Best 6* plus.

PD relaxes you 100%, deal, everything is spectacular ...

Went to La Mar restaurant at Mandarin Oriental for dinner. Mother of God. The best food I've ever had, next to my mothers chicken pot pie. Their drinks are incredible as well. Great staff and amazing place. 10/10

If you are looking for a quiet retreat, then MO Miami is a great choice. It's located on its own little island, so it's isolated. The amenities and restaurants are superb, as expected.

The only setback is that it's not really close to Miami Beach. So, if you want to go party or wrap yourself with an albino boa constrictor, it's a bit of a trek to get there.

We went to the bar on the second floor Saturday night and enjoyed happy hour. The service, atmosphere, and the drinks were top notch. We enjoyed a spectacular lunch with a view of the water in the restaurant Monday. You won't be disappointed at the Mandarin Oriental.

Excellent place it worth every dollar my best week ever

This hotel makes up for some physical limitations in a grand way. It's the kind of hotel one never wants to leave. Must be a great place to work too as many employees wear 5 year pins.

Went to La Mar by Gaston Acurio. Fantastic food. Outside seating view was amazing. Excellent service. Went for Miami Spice.

Great views of Miami Bay , great location many restaurants and entertainment around area, Rooms are nice and rommy ... Staff are great ... Restaurant in hotel not the best ...

Top of the line accomodations, service and great Food!

Excellent service, prime location, and nice decor. Will be back. Wish their high-end restaurant was not closed.

Beautiful place beautiful location beautiful people

Good view but food lacks in quality. Had a BLT that had shaved deli meats, for the price was expecting real chicken breast meat.

Nice property but definitely not up to the MO standard. Service at Pool and what they call a beach was absolutely terrible! No towels, no one attending to drink orders...just horrible for a 5 star hotel. Not going back

Great hotel. The service was spot on. The views are great. The pool and hot tub very nice.

Amazing Hotel! Great staff, food is great everywhere, Jose at the pool was very kind and professional, 100% recommended

Wonderful location, five star service, fantastic bar lounge and great food. This is the perfect Miami location unless you want to be on Miami Beach.

The hotel was great, they pay attention to every detail from turning down the bed to making sure my running gear was laid out to dry.

As a Miami native who comes back and visits 2-3 times a year, staying at the Mandarin Oriental Miami was a magical experience. They were able to get me to forget about terrible Miami traffic and attitudes. My entire stay I didn't have a care in the world because I knew their staff was already a step ahead

Amazing must go and " taste the menu" 7 courses Chef's Choice... food was amazing $75 a person but worth it. Do yourself a favor and sit outside!

Situated on the "private" Island of Brickell Key, the hotel features an colourful international selection of guests. Downtown Miami with the Central Business District is close and features a number of good and solid restaurants in walking distance. Our suite was spacious but cozy, with a large sitting area which works wonders on rainy days.
The hotel has a pool area and an additional small "beach", both in the south westerly corner of Brickell Key, perfect for catching some sun rays. The food served there was in our time prepared in a food truck near Brickell Park - that might have been because the main restaurant was under renovation, but was perfect for a guilty pleasure of heavenly burgers and fries in the sun. The one thing that makes the MO standing out is the staff: every single staff member is really aiming to make you feel welcome. The attention to the guest is remarkable and I would stay there again in an instant.

Close, easy access to Mandarin Oriental, Miami and spacious, clean room with great service staff.

Good food and ok service ! We reserved months in advance for the patio and ended up inside...

My Wife, daughter, and I stayed at this hotel when we were under mandatory evacuation due to a fire. This is a first rate hotel, with kind and efficient staff and exceptional accommodations. They were flexible, understand and capable team of employees. Five stars!

We received a special deal from American Express Platinum who I trust to find fine properties when we are away for short stretches, and did they ever! We had an offer of 3 nights for the price of two and trusted that the five star rating was legit when we decided to take an excursion from the Palm Beach area during our 2 week stay in Florida. The biggest thing about the stay was the the impeccable service from the moment we drove up to the valet. From the Special requests for food not on the menu during the Super Bowl because of our diet restrictions to the special delivery of plate and silverware service with wine opener, to a drilling of a canopy for my wife on their private beach, nothing seemed too big for the staff to jump on with pleasure. The included breakfasts didn't hurt either with an impressive spread to choose from. Turn down service always in place, this hotel truly warrants 5 stars in every way including value.

The place was beautiful and spotless. The place has a pool and a private beach with workers there to treat you. It's definitely a great place to stay if you can afford it.

Wonderful hotel. A little further from South Beach than we thought it would be but still reasonably close. Room was clean, beautiful, and we got a beautiful view of downtown Miami and the water. Would definitely stay here again.

Staff is very accommodating and went above and beyond for myself sand children during our visit. The hotel is beautiful with an amazing view. Two thumbs up.

The Mandarin Miami is simply the best! Starting with the courteous valet and bell staff to the complementary tea at check-in, the excellence starts immediately. The rooms, beds, views are top notch. This hotel exemplifies the Mandarin Oriental brand.

Went to MO Bar on a rainy Thursday. It was uncrowded and service was relatively prompt. We were pretty happy with the sushi and drinks. We wrapped up our drinks on the small deck overlooking the shore and bridge. All in all, it was a great place to catch up with a stylish and intimate atmosphere, while not feeling crowded like so many other Miami places.

If anybody is trying to find good deals for hotels visit HotelBuIIy. com booked a hotel on there and they had the best rates anywhere!

Mandarin Oriental Miami is, by far, the best hotel I've ever stayed in!! EVERYONE on the staff was very polite, and the service was EXCEPTIONAL!! From this stay forward, Mandarin Oriental will be my hotel of choice.

Great service awesome view and can't wait to got back

Went to La Mar for Sunday brunch and unlimited drinks. They had a wide variety of meat and seafood appetizer buffet items. Then a side of fried rice, main entree, and to end they gave us a shelf filled with desserts like what you would find from high tea.

Wonderful hotel, great service -- the security was especially impressive. Plus, you can't beat the location

Very nice hotel. Quick and prompt service at the front desk. The views are amazing.

No matter what location you stay at, Mandarin Oriental never disappoints.