This place is beautiful. I went here for a fancy black tie work event. The whole space was elegant and gorgeous. Service was also very good. They have turn down service in the evenings. Their bathrooms have a soaking tub and a very nice shower. Be warned the mini fridge is prefilled with goodies so do not expect to be able to store food or leftovers in it. The mini soaps and lotions given are wonderful.
A little out of the way, the Mandarin more than makes up for it with exquisite service and a fantastic location. The back patio area simply cannot be matched by a downtown hotel.
Truly first-class hotel. Dog friendly, amazing staff, large comfortable rooms, convenient location.
The staff were lovely. Everything was very clean. We were dissappointed in a few things, was not what you would expect from a 5 star hotel. The rooms look like we could have been at a Hyatt. A few things-there were holes in our pillowcases, no bath gel in the dispenser, we ttied to order off the holiday menu and were told it was not offered though that is not specified on the menu. The menu was also only digital, paper options should be offer We also ordered 3 cozy blankets prior to arrival and only 1 was delivered. They were missisng little touches-turn down service, some kind of welcome gift.
One of the most beautiful hotels I've ever stayed in where they offered me a hot scented towel and tea at the time of check in. A little over the top but sometimes you just deserve it.
Attention to detail by all staff, best location for touring monuments and museums, and just AHHH! comfortable rooms! Ask for Pong to make you a creative cocktail at the bar.
That hotel was just perfect. We loved it. The room was perfectly decorated, with a super comfortable bed and view of the Potomac. We had room service for breakfast, and the food and coffee were both really good. Highly recommend.
One of my favorite places to stay in DC. Spent an entire week there and enjoyed every moment. Loved coming back everyday to smiling faces saying, "Hello!" after having sent off with a fond farewell each morning. Easy to walk over to the Jefferson Memorial; a bit dark in the evening though with minimal lighting so I would recommend doing it before the sun goes down. Happened to have a room with a view of the memorial and that made every morning and evening glorious.
My daughter loved her panda and enjoyed the pool and the lovely green space in the courtyard. We found it quite kid-friendly but she was ten and very low-key so it may be a tough spot for younger kids or those who need a little more space for loud romping. There is a CVS across the street for snacks and drinks and the hotel provided a well-sized mini fridge that made the week easy to manage and much more cost efficient.
Oh, and the bathroom is an absolute sanctuary! Loved it! Spa is uber expensive, even for the city, so I did not partake but I adored sitting by the pool after a workout. As for location...it is on a quiet cul de sac and bit removed from the noise which we personally liked. I do believe that the rejuvenated Wharf District will change that. Additionally, it is a very easy walk to the National Mall and you will get to walk right by the Department of Agriculture's farmers market on Fridays (?) which is easily one of the best I've been to and I come from an area where they are plentiful. It is a real market too...not one with a head of lettuce for sale and a bunch of food trucks.
Enjoy the luxury and location of a wonderful experience if the cost is not prohibitive. I would definitely do it during an off-peak time too for improved cost efficiency.
I was working next door and only passed through. Seems clean.
Don't let them take you bags and deliver them to you room. I called after waiting 20 minutes. Wait another 20 minutes. Went down passed a consiers with a litly packed cart but not my two smell bags. The i found them being their counter went and picked them up myself. No one around. Ridiculous
Absolutely one of the best hotels I have ever stayed in.
The location is fantastic, within a few blocks of the national Mall. The staff and service are actually phenomenal, the staff were all incredibly friendly and helpful regardless of the time or request. While I can't speak to the regular rooms, the suites were beautiful, the beds we're comfortable. An easy 5/5 experience.
Service is always great and the hotel is clean. Is expensive though but is worthed.
Great experience at this luxurious hotel in downtown DC. Superb location, friendly staff and excellent breakfast buffet and restaurant make this place a winner. Big kudos to Adam and Pong at the bar, especially the latter for his creative drawing and vibrant petsonality as a oncologist. Stay here and you won't regret the experience!
Impeccable service. Staff are friendly. Great location. Close to many of the monuments.
Staff is very attentive, pillows are awesome. Club lounge on eighth floor is quite nice, breakfast and snacks are wonderful.
As a guest, my experience was five stars. As part of the event staff for a large program, my experience was a solid three stars. Average between them = four stars. The showers in the guest rooms are amazing - as is the bed.
I've worked events/programs at 25+ luxury properties all over the world, and found the tier 1 support (servers, house staff, and other staff on the front line) to be rather slack compared to others. The banquet and sales managers were exactly what we expected - competent, quick, and personable. Everyone responsible for executing their/our wishes was not. As a specific example from my experience: the event staff office is customarily given the same or often better service than the event guest spaces. There wasn't a morning our dirty bfast dishes sat on our workspace tables for less than 2 hours after the food service ended. Sounds petty, but the only difference between good and great properties is exceptional service.
Amazing hotel, close to all tourist attractions, staff was very accommodating.
Phenomenal hotel with very caring staff who are incredibly attentive!! The club room (private access) is aces in every aspect! My husband's company uses this hotel for annual meetings. It's my favorite place and hotel that I look forward to going to, on my husband's trips! I could very easily stay in the hotel and never leave it during the entire stay, and be incredibly happy and content!! I very highly recommended this hotel!!!!
Certainly one of the top hotels in DC or in the US.
This is a great location. It is close to most major attractions but set away so there is not too much traffic noise. The beds are amazingly comfortable and the staff is very attentive. Room Service was a bit slow, but the food was very good. It would be nice if there were a few more restaurant or bar choices in the hotel.
Spectacular you have to be in this hotel to know what is good, 10 points
The rooms are beautiful and clean. Very friendly, professional, and helpful staff. A+ all around.
Staff is very friendly in the elegant hotel. Did not stay over night. Attended a social event. Hotel is close to all DC monuments and not far from China Town.
Stunning from the moment you walk in! Exceptional service with a first class, clean, and luxurious experience from check-in to check-out.
My wife and I stayed there over the 1st weekend of April for the Cherry Blossom Festival. Had a fantastic time there. It seems to be a busy time for the hotel and the city. The staff were great still! Our room was perfect! We especially like the large bathroom with the tub and separate shower. Will stay here again when we return to DC.
Very expensive with nothing included. You can't even get your own ice without tipping. No refrigerator, microwave, coffee maker, or good close by dining. Pool is also only 4ft deep across entire pool. Just ok for the price.
I was there for an event. Everything was well organized, and the service was great.
Came here for anniversary. Great room service, COVID-friendly. Incredibly attentive service every step of the way. Justin, especially, was a phenomenal staff member. Thanks for everything!
Wonderful food, service, and atmosphere. Great view of the water. Will definitely be back.
Our 1st visit to Mandarin Oriental and it was impressive! We attended the Joan Hisaoka "Make a Difference" Gala and the food was amazing. Absolutely impeccable service and fast friendly staff. Highly recommend
The hotel is wonderful. The staff is great and the location is perfect for getting to/from Reagan International, the Metro and all of the museums.
Wonderful place to stay overnight as well as for dinner.
Larry and Andrea (manager and concierge) went out of their way to find us a crib for our 16-month old, without which the night would have been disastrous. Their friendly service, along with the lovely stuffed panda bears for our two girls upon check-in, the delicious breakfast buffet and the luxurious room with a view of the water made for a pleasant stay. The location was also quite convenient and made for an easy walk to the smithsonian museums and many of the monuments. We will definitely be back for our next trip to DC!
Staff is extremely courteous and helpful. So many included amenities. Love staying there
Stayed here a number of times this year. Look forward to staying again when back in DC. Great hotel.
Tucked away just minutes from the US Capital Building is an oasis of tranquility. Step out of the crowds and overwhelming tour of the museums and monuments and relax. A welcoming and always accommodating staff sees to your every need. And the world famous Mandarin spa treatments will not let you down.
Great room. Very attentive staff. Clearly a cut above the traditional hotel experience
Good Room. Good Service. Food at Muze was medicore. Not many dining options close by.
Always a good time when we stay. Staff catered to our every need. We were looking for a relaxing staycation and it was definitely that. We did not leave the room at all for our two night stay.
Can't say too much about the hotel, I was attending a Johnnie Walker event. Looked nice though and staff was very helpful.
The entire MO staff makes you feel at home and are very welcoming. The room was clean and beautifully decorated. I can't wait to come back for another stay.
This hotel has a serious gnat/fruit fly problem. Coffee service had them swimming in the milk on multiple days. The jacuzzi in the room was fantastic though.
Such a wonderful TOTAL experience! Truly worthy of five stars. Highly recommend Kenji (concierge) to help navigate what to see and do in DC. Stella and the spa are amazing too!
It was a truly beautiful hotel and has a wonderful spa. I was looking for a hotel in DC that would be great for a regular "mommy's get away". What I got was a room with fleas. I was then moved to a room that had mud stains and human hair in the sheets. When room service came to deliver new sheets, that is exactly what they did. They handed us the sheets to change the beds ourselves. They did have the Room tested and came back positive for fleas. They completely admitted it. They offered to refund my room. Even after checking back twice they never did refund me for the bill.
All the staff went above and beyond my expectations, truely living up to the stardard MO is known for.
There's a wow factor when you walk in. Great breakfast!
We enjoyed our staycation. All of the staff were excellent from the doorman to the registration desk person. Check-out person The spa staff was outstanding. We're definitely returning. Can't wait for the restaurant and bar to reopen. Room was nice and sterile! Very nice experience especially during COVID.
Incredible hotel so conveniently located a couple blocks away from the Mall and museums. Club Lounge. Excellent staff. Great restaurant with unique food combinations.
Gorgeous oasis downtown for after work drinks. The staff is attentive and 100% would return.
Amazing quality and service. I'm a fan of M.O. now and still look for them in other cities
The bar staff is AMAZING! Ted and Elsa are the sweetest people ever! I'd love to take them back home.
What you'd expect out of the brand if you're familiar with the Mandarin Oriental line of hotels, but if not, it's a top of the line hotel in a great part of the city. They were extra sure that they catered to my pregnant wife's every need during our stay there, the room was just gorgeous & all of the service was impeccable for all the many services offered there, from bellmen to concierge & room service- everything was great.
Went to a Johnnie Walker Event and it was crowded and badly planned
Excellent service. Very accommodating given the circumstances around covid.
The parking lot is the best place to park if you want to go to any if the museum's , memorials and monuments. It is mostly empty, well covered and the cost is reasonable.
Everything is awesome here. Comfortable beds. great customer service.
The Mandarin Oriental was a great place for the meeting. Clean facility with a great view.
I only visited the bar and lobby but it was very well put together.
Far way for everything, the fish market is the only thing close and they have a bus to take and bring you back.
