Melissa Gonzalez

Review of Mandarin Oriental Hotel Group ...

The staff were lovely. Everything was very clean...

The staff were lovely. Everything was very clean. We were dissappointed in a few things, was not what you would expect from a 5 star hotel. The rooms look like we could have been at a Hyatt. A few things-there were holes in our pillowcases, no bath gel in the dispenser, we ttied to order off the holiday menu and were told it was not offered though that is not specified on the menu. The menu was also only digital, paper options should be offer We also ordered 3 cozy blankets prior to arrival and only 1 was delivered. They were missisng little touches-turn down service, some kind of welcome gift.