Cyn C

Review of Mandarin Oriental Hotel Group ...

It was a truly beautiful hotel and has a wonderful...

It was a truly beautiful hotel and has a wonderful spa. I was looking for a hotel in DC that would be great for a regular "mommy's get away". What I got was a room with fleas. I was then moved to a room that had mud stains and human hair in the sheets. When room service came to deliver new sheets, that is exactly what they did. They handed us the sheets to change the beds ourselves. They did have the Room tested and came back positive for fleas. They completely admitted it. They offered to refund my room. Even after checking back twice they never did refund me for the bill.