Macy's Water Tower Reviews

Great deals on clothes! A good stop for high end brands for a bit of a lower price.

It wasn't nice, probably the associates was tired);

This is a great place to shop. Everybody is friendly.

It was okay, but certainly doesn't compare to Wal-Mart. The bathrooms were way too clean.

The staff were able to help me find what i was looking for and were very friendly

Customer service is always excellent at Macy's Water Tower. Very pleasant.

Great product and huge selection. The service at the luggage department is great. Wide selection and competitive pricing

My favorite mall in Chicago.
Very good and professional workers !

All the trends and style you need you can find here.

SHOCKINGLY BAD. STAY AWAY. (UNLESS YOU LIKE CLOWNS). AN ABSOLUTE CIRCUS. THE MANAGER LIED TO MY FACE! I'D GIVE NEGATIVE STARS IF POSSIBLE. GREETED WITH EBONICS, HARASSED, AND WAS DISRESPECTED. PATHETIC. I WILL NOW PURSUE LEGAL MEASURES.

A pretty standard Macy's, delicious Mexican food and large and clean basketball court. Very nice

The Macy s inside the water tower mall is nice and everything but every time I go the workers constantly forget to remove the security tags which is why when everyone leaves the store the doors start beeping and don t stop. I assume it sucks having to wear an expensive clothing item with a security tag, it wouldn t make sense for one to go back to downtown to get a security tag removed.... it s an issue that can be easily fixed

Clean, security checking for masks, plenty of signage for social distancing, great selection as always and quiet

There has been a gradual, but noticeable decline in the overall upkeep and presentation of this store since Macy's purchased it in 2005. The actual sales areas themselves look great. However, the extra things -- the special parts that made going to THIS store so special at the holidays are simply not the same.

The holiday windows used to have a distinct annual theme that told a story. I remember Charlie and the Chocolate Factory, Snow White, Cinderella. Those aren't around anymore. The windows now have a loose, generic theme, but they kind of look the same each year. I don't remember anything distinct about them over the last 8+ years.

The mailbox where kids write and drop off letters to Santa used to have a nicely decorated table and chairs for the kids to sit at as they wrote. Now? Plain plastic table and a single plastic chair. Oh, and the back of the mailbox itself is so worn, as my son pointed out to me, the back pops off and you can see all the letters that have been dropped off.

The bathrooms are in similar repair. Stall doors missing, locks broken, toilets out of order. Hard to believe for what should be the flagship store for the area.

The only thing that changes about Santa Land each year is the year printed on the buttons they hand out and the price of the pictures ($17 for one printed photo now). Overall, there just doesn't seem to be a lot of effort and care put into those things anymore.

Perhaps this is inevitable. After all, the other stores that used to have displays on State Street are now long gone. Macy's used to be an integral part of our annual trek into Chicago during the holidays. Next year, we'll likely skip it. There are better experiences to be had elsewhere.

Terrible service and attitude. I asked for a particular product and was told they no longer carry it. The sales clerk then turned and went over to another person. That was beyond rude. I can categorize that as stupid. No wonder retail is dying!

Store is closing in 2 days so they have a huge deal going on there. Everyone went crazy over there.

Would be 5 stars if I could afford to shop there. Great store.

I went to pick up my Movado watch that I had my battery replaced. I asked a lady if she could help and she said it wasn't her department and walked away. I believe it was disrespectful, bad customer service and for a store of high standards very disappointing. I hope one bad apple doesn't doesn't spoil the rest of the batch

How the English court of Spain. It has a corner with many discounts! I loved it

I just can't wait to go again especially if I go with my family

If I could give negative grade, I would do it without doubt. After I went the second floor, the male saleman made me feel so bad about Macy. The saleman told me I could not try any shoes unless I want to buy it. The reason is if I tried the shoes on, the shoes would get dirt, and other person won't buy it. This is the worst reason I have never heard

Your basic department store. Good for cosmetics and accessories.

The Mac counter was helpful. Michelle from Clinic was very professional and great advice

Shocking transformation of store environment due to transition. Use to be a destination for visitors and tourist. Very depressing.

Way too much to look at in one store being 7 floors

It is a good place, there is everything, you can be all day and do not get bored, I say I need a lot of money

Childrens department wasn't as nice as the rest of the departments in Macys. Bare racks, nothing really outside of sport/workout clothes.

Excellent service from the Macy s floor sales teams. Way to go.

Best place to shop at Michigan Avenue. Especially the last act section.

Very expensive and do not inform you of taxes, when you ask the price of an item you are going to buy.

They have a wide selection of clothing styles and brands. The last Act or clearance rack is really a steal. There's a lot of styles and sizes available even if it's already on clearance.

Roshel on the eight floor is the worst! The store is better off without associates who manage to ruin the customer s Christmas shopping because they are simply angry and mean human beings.

Macy's is making it happen they're really putting the customer first, I ordered a few things and picked them up in the store with no problem, I was in and out in a few minutes.

This Macy's offers one of the best shopping
experience's anyone can have.
A short walk to over 7 floors of different stores plus the Ritz Carlton is only a few feet
away.
The Lobby of the Ritz Carlton is true treat
of pure elegance.

What a fantastic building every floor has wonderful things the food places inside are great too

On July 3rd 2019, I had returned Conair GS2 Complete Steam travel Fabric Steamer on 8th floor at Macys Water Tower. I just poured the water in it, it hard to see how much water is in tank so I returned it, I tried pour out the water but in accident it is still a little water in it, it did not happen on my way to store just in store. I really did not use it but lady who work in Macys, she know Spanish ( her right hand not normal) she is very rude, she yelled at me and said that " you used it and threw it on the floor and said it is garbage". I am really shocked.

Products of very good quality.
When there are offers they are at a good price

Last experience i had here was for my graduation and let me tell you this employee was determined to help me make my wishes come true. She did everything she could to help me out!! Great experience here!!

This maceys is cool because they have a good selection of close

Great experience. My kids loved the gifts i brought from there.