Macy's Water Tower Reviews

Good Macy's. Not excellent as it was in the past, but good.

Their prices are nothing out of the ordinary. Perhaps their variety rescues them.

visited downtown Chicago store, great location and found great deals on men's clothing

Went for a birthday brow wax at Benefit and left with a makeup consult and free gift at Estee Lauder. Fun time. Sales people were helpful and professional. Really enjoyed myself.

Bought a perfume love the smell always good to shop at Macy s

I've never been to an 8 story Macy's before. Even though it was in the heart of Chicago on the magnificent mile, they still had great prices.

Beautiful and great with prices for all budgets and many discounts

Good selection, great clearance racks with some good deals if you know where to look! Staff is always surprisingly helpful.

I was actually there at Lenscrafters and honestly i would stop there before i go to any other place for my glasses. Great customer service.

Had an unpleasant experience dealing with the way their system did a return. Talked to a manager there by the name of Alicia and she was able to straighten everything out. She was very pleasant, helpful and considerate. Macy's NEED more people like her working there. Don't get me wrong, this store (although I only shop in the Ralph Lauren and Nike section) overall is ok. It would be nicer though if any and everyone you dealt with is as helpful and friendly as Alicia.

Bought frangos for gifts on sale. Beautiful experience! Great service!!

Anything you need you will find it! Men's section and watches and jewelery section staff are all friendly and very helpful.

Nice selection items most people are friendly Finishline has nice selection

Not your typical Macy s. Absolutely no bargains to be had. It s a very large store where you have to ride the escalator forever to get to the men s department

A lot of discount,and clearence....the place to buy....

ALWAYS TOPINE FASHION & SERVICE
SARAN in INC/Eileen Fisher is knowledgeable and fun!

A little fancier than some, but still a department store.

The store was difficult to navigate, but it was well stocked and the staff was friendly.

Can always find a good unannounced sale on this store!

I love it .. I found all things that I need I'm so happy to this store

By far, worst customer service of any Macy's I've been in. I had several hundred dollars of clothes I wanted to buy, all employees were congregating and talking... Registers closed,,. Actually,. ABSENT OF ANY SERVICE. Not a single employee acknowledged me or cared my arms were full of clothes... I wasn't even visible to them. Generally below average service at this location, but horrible this time. Dropped my clothes on the floor and left.

Nice staff and organized! They have very good sales here and there.

I am hesistant to give a negative review, but after spending three hours at the Macys at the Water Tower in Chicago, I had nothing but negative experience from every department I was in. It began with wanting to purchase mens cologne and could not find anyone to help me. I walked to a different department and finally found a guy who was not real happy to ring me out. I then went to the department that sells gloves for women. That was worse. She talked looking down and would not give me eye contact. She could not answer my questions and then disappeared and I never saw her again. I then proceeded to the mens department to purchase ties. This by far was the worse experience. I had to walk away for some time so that my attitude was not seen by the one "helping" me. She never looked at me, was rude, no more then rude..... She charged me wrong, never gave me a reciept and left out one of the items I was purchasing. She took a total of 23 minutes to check me out. The whole point though was her rudeness and coldness. I love Macys. It's one of my favorite stores, but after tonight I will not return to the one at the Water Tower. Oh my word.... what a pathetic experience.

This is an extremely mentally unwell institution. Macy's has consistently been a very mentally ill experience for myself as a MSW candidate for a Social Work degree from Loyola University Chicago, a Master's degree candidate to become a LCPC from Northwestern University, as a YouTube/Google affiliate, and as someone with over 30 jobs of professional experience. It seems that the people at this establishment consistently exhibit mentally ill behaviors without putting more effort into deciphering their surroundings and figuring out how to address situations without causing other people mental illnesses. I have been continually stalked at this location in the past and I do not tolerate this behavior at all. These reviews affect whether the 10,000+ individuals I have personally met will ever go to Macy's overall. Improve my own experience if you ever want any business at any Macy's locations. I take an extremely rigid approach when it comes to reprimanding this business.

Sadly Macy's is not what it used to be. The selection is not great. However I do go there when trying to find basic essentials

Huge sale, but sometimes it s hard to find someone who could help you find the right size or navigate inside the building. They sell everything. 20-40% off

One and only shop you can find every thing from top to toe

lady in the linens section helped us find what we needed and was super nice

Clothing of good quality and various brands. Promotions in different seasonal garments.

I want there to shop. I spent $300. Macy's is the devil .

I met an older women in at thejewelry. Counter who took very good care of me. Thank you for the watch..and the military/ visitor's discount.

A good place to buy brand items. can get bargain up to 50% at sales. If looking for Chicago souvenirs, Frango chocolates are available there at the ground floor.

Wife asked for help lady turned around and walked away

The quintessential Macy s store. You get everything except directions! It s a maze mall.

Tooooo many people shopping for.me, it was a beautiful store, 8 floors of stuff!!!

It is very nice !!! He has many things to buy, like clothes, handbags, etc.

Love it! So many deals!! Great staff. Clean store. Can't wait to go back.

An absolutely dirty store. One of the worst macy's to shop at around the town

This Macy Is Very Fun An Entergetic I Love The Atmosphere I love The customers an I lover the environment They Really Ah Get anything you may need Shoes - boots clothes - jackets! Etcc.. you name it they ah do it

Good prices.
Need more staff
It closes too early