Had an unpleasant experience dealing with the way ...

Had an unpleasant experience dealing with the way their system did a return. Talked to a manager there by the name of Alicia and she was able to straighten everything out. She was very pleasant, helpful and considerate. Macy's NEED more people like her working there. Don't get me wrong, this store (although I only shop in the Ralph Lauren and Nike section) overall is ok. It would be nicer though if any and everyone you dealt with is as helpful and friendly as Alicia.