Lowe's Home Improvement of Dublin, OH Reviews

Great place to shop for home improvement .
Very helpful and friendly staff.Always eager to help and give great advice.Prices are very competitive. Very easy to shop,items are easy to find.They have great knowledgeable people in every department.

Lovely customer service! Love their pick up service.

Convenient and they have whatever you need at great prices! Their also competitive on Windows, HVAC, Fences, Decks, and Generators - Ask about getting a free estimate!

My worst Lowes experience to date and I'm a contractor. Couldn't find anyone to help locate an item. Then when we finally found the "card" to take to the checkout, they didn't have the item. Wasted an hour.

The only place to go for hardware and fix it up projects. The staff is always friendly and helpful.

I go here all the time. The staff is great and helpful. Its generally easier to find them here than other locations in my experience.

I was so impressed by the customer service, I had to leave a review. I ordered a small storage shed online and was almost immediately called by another store and informed that the shed was not available. She told me to call the Dublin Lowe's to sort out the situation. I ended up having to go into the store which was a little inconvenient but I'm glad I did!
Store associates Jeff and Jacob went above and beyond to ensure that I left with the product I was searching for. Jeff spent close to 45 minutes walking around with me to look at sheds and when I didn't find one I liked we went to a computer and he found one for me online. The shed we found was delivered 2 days later and fits perfectly on our back patio.
Jeff and Jacob didn't have to spend all of that time on MY issue but they did, and because of them, I will always shop at Lowe's! Thank you! Kim,
Dublin, Oh.

Tried t buy a washer and dryer and was unsuccessful and wasted 45 min. Went in with the exact washer and dryer I wanted to purchase in mind, told the sales guy, who then spent a crazy amount of time trying to figure out whether it was in stock or not. Got fed up, went to Home Depot down the street, and purchased in less than 10 min. Would not return to that department again.

Went in to do 2 things: grab an item for drain cleaning and to give our puppy some socialization. Love that Lowe's allows dogs and Parker made a couple young friends while we shopped.

Has most home improvement products you need at reasonable prices

Inexperienced staff. Flooring department has questionable measuring practices. Beware they will charge you labor on overage not actual square footage. Said it's their company policy. BS Also trying to sell us transitions for less than 500 sq. ft between dining & living room. Not our first home putting in flooring but first Lowe's bad experience. Finding other suppliers agree with us. Labor on what the actual square footage is what is charged.

The absolute worst experience ever. Will never set foot in another Lowe s store again. From rude delivery drivers to incompetent installers.
Actually.... If anyone is looking to buy a storm door, please save yourself the hassle and frustration and do not buy from Lowe s in Dublin. They subcontract to Micham Doors who employs an installer named Glen. He is the rudest, most incompetent, discourteous person I ve ever met. Because of him I will never set foot in another Lowe s store again.
Just a warning.

We bought new flooring and customer service from Tim and Danny was excellent.

This is a good one! Everything is laidout well and easy to find

We are building a new kitchen and Lowe's is the one doing the work. The quality of work is good but their timeline for getting things done is absolutely the worst I've ever seen in my life. If you have a choice, spend your hard-earned dollars somewhere else. Lowe's is the worst. We are four and a half months into the process and the kitchen is still not finished

I love Lowes and this is why. I spend thousands of dollars every year at this store for my rentals. I went to Menards for the first time and then had to make a return and they charged me 25% to make the return. . Lowes has always treated me right. I know now not to go anywhere else.

I have always thought that Lowe's Dublin store had a nice Garden Center that the store took pride in. I was incredibly saddened today to see the vast array of carts and tables with dead or dying flowers and plants. Plants in containers need watered daily folks.

I'm always able to find what I need at a reasonable price. They always give military veterans a 10% discount. That can be a big discount if you are purchasing something like carpet or appliances.

Went there on the weekend and stood in line outside, in their garden department, for too long. A customer was definitely asking too many questions and needed things found for her, but there were two people helping her and no other registers opened. We finally asked if they could open another register and the rude lady, she may have been a manager, said no. There was no apology for the wait, either. So we, and the long line behind us, all had to go inside. I know Lowe's is a big company and our little complaint will barely get noticed but there should be common courtesy and better managerial skills than what we experienced.

So helpful n kind. Loved our cashier. She was on terminal 8. Didn't get her name darn it, she is at the Lowes in Dublin. Thanks for a great first experience here.

Dogs are allowed on a leash! If you have to make a quick stop and rather not leave Fido in the car it s nice to just bring them in!

They had what I wanted as soon as I walked through the door

Garden and outdoor furniture selection is very good. My go-to place for home needs

The young man was very helpful. I always like the ease of checking out.

Always has what I need in stock, and they usually have some nice appliances there. The store is clean and the staff seem pretty friendly. It wasn't crowded at all, but there did seem to be a lot of people when I went. Matching my paint is easy and quick here too, and the tool selection is amazing.

Not the best experience today. Couldn't find a couple of things and kept asking for directions but was told the wrong location several times. One employee told me they have a lot of new help and they don't know the store well.

Lowe's is for consumers with helpful and friendly staff. Home Depot seems to be more for contractors.

Awesome and helpful staff I will go out of my way to go to Dublin Lowe's

I went in for three things: double sick tape, magnetic strips, and to look at garden gates. I got the first two, but after bad directions from one of the lumber dept staff, I eventually found the decks and railings, but no fencing or gates. At the Lowe's near my home, they have at least a display of the samples and then you order them. This store apparently has none.

Too humid in the building and no regular small packing boxes....bummer

Thought I knew where to find grout sealer, washer drain hose but I was lost. But I was able to locate them exactly where the Lowe's app said they would be.

Never carry parts for what they sell. And keep changing Brands all the time

David in Lawn and Garden is top notch. Took the extra time to assess my needs and address them with his thorough knowledge. He is definitely a keeper!

They made the process easy. Delivered to my home that weekend.

Nothing special for Christmas decorations. Got something for Halloween and it didn't work.

Bathroom sucks waaaay in the back of store I went into labor after that. Dublin location. They need to add restrooms toward thee front of the store. I was 9 months was in labor 2 reps sent me to the veerrry baaack. I was having horrible contractions.

Pretty big store. It was nice and well kept. They have a good clearance section. It gets busy time to time.

I wish I have a rating lower than one Star (*); they deserve ZERO rating. Highly unprofessional and HORRIBLE service stay away. I made a gas stove & over the range microwave with installation kit, appliances installation service and hauling away the old unit through Lowe (Dublin) store and paid via credit card. I was told that their distribution department would set-up a delivery date later. The delivery guy (contractor) showed up after a week with a damaged stove and NO installation kit. I asked them to take it back and they left without taking it. I called them and they scheduled the second delivery. The deliver guy called during delivery and I asked for the installation kit and was told he doesn t have it so I refused the delivery. I called Lowe store again and was told they fix the issue and rescheduled the third time delivery. The guy came this time without stove and kit and said he came to haul away the old stove. He said he has no knowledge of my order and/or installation. I called again and they promised for fix and schedule the fourth time delivery. During that process I had to call literally more than 1 dozen times to store and delivery center to straighten it out and they kept me hold 20 mins or so each time; I got a different answer every times I called. Distribution center called me fifth time again and told the next day delivery with a 4 hours window. I waited but no one showed up. I called the distribution center and they kept me waited for 20 mins until the line was dropped. I wasted about 2 weeks and about 4 hours of my precious time but NO delivery yet.

Great local service, your employee Mason was beyond outstanding in helping me find and resolve a water heater problem. Took me straight to the right item, and i was able to fix the heater for $6. You can not beat this. I love that the store is dog friendly, it is beyond outstanding that i can bring my best bud with me to Lowes. Don't change this! great part of your store. Thanks! -- And someone give Mason a gold star! He was great.

I dealt with Chris in appliances and he was absolutely amazing. He was one of the best sales people I have ever worked with. He went above and beyond my expectations. I will definitely go back for other appliances!

Was in the store for an hour and not a single employee and if I needed help with anything.
Then when I did ask if they could cut some emt piping they scoffed at me saying how they couldn't do that type of piping and I heard them talk about how dumb I must be to ask that as I was walking away.

I have foretold the future and I was right. Customer service will/has plummet during/after pandemic. Speaking to a seasoned salesperson, I showed him pictures of a window that needed a new screen. He did not look up and said aisle 49 and pointed. I explained I wasn't sure about measurements and showed the picture again. had looked elsewhere and couldn't find one. He said "make your own... Stuffs over there too. Hello Amazon, you've got my money.

Always our go to place for home improvement needs, they have always treated us so well.

Always a great experience at Lowe's on Sawmill. Thank you Gregg in the paint department you were a great help!

I got to watch where I go I have a stalker patty watching me....... least I pay my bills lol

They are more than a hardware store. The most important thing is their employees.

I had such a bad customer service experience with a sale associate that I will be writing a formal letter to the company! To put it plainly I'm not sure if their employee had a problem with my ethnicity or gender but whatever the case may be, I will be spending my money elsewhere for now on!

For your big box chain home-improvement stores this is a nice one. It did seem to be a little understaffed and I had to track down employees by going and finding them which seems unusual in this kind of store. All in all very clean very organize tons of choices I would highly recommend this Lowe s. The employees that I did run into work extremely helpful very courteous and knew their jobs very well

Understaffed or undermotivated. Be prepared to wait

This visit was better than most we have recently made, as there were plenty of available employees to help out. On previous visits, Karen in the cabinet department has been awesome to work with - very patient and knowledgeable!

I didn't speak to another human at any point int the process. They were there and seemed nice. I found the item I wanted online, it had the aisle and bin number listed. I picked it up and bought it at the self checkout.

Great savings on a couple Klein hand tools and was happy to find some things still made in America! Still the best place to find Wooster paint essential hand tools like extension poles and 18" wideboy paint buckets and wing nut 18" roller frames.

Worst customer service I have ever experienced with a Lowe's. Do yourself a favor and head somewhere else.

My go to place for stuff I need around the house. Always have what I need in stock and helpful service

This store has the best customer service. Everybody was professional, courteous and helpful. Graham was especially helpful and personable. You can see, he not only enjoys his job but genuinely cares about helping people! He made our visit great! Thanks Graham and Lowe's for employing such a great associate!