Lowe's Home Improvement of Dublin, OH Review

Just about anything you need. Always have friendly and helpful staff available.

Thanks for having the washer I needed in stock, but my sales guy made me feel like I was a bother and not very important at all.

Also, there was no sense of urgency when it came to assisting customers, and facilitating a smooth check out process went poorly.

After purchasing, I waited over 20 minutes for my new washer to make its way up to the front.

You re better than this Lowes-get it together.

Fasteners are sub par, will break if stressed. Go to a real hardware store.

Their appliance selection is very good prices are better and the people are the best.

Went to get tools, luckily I knew what i was looking for because the employees did not know. Lowes has a great selection, but their staff is a bit illprepared

We went looking for a replacement filter for the humidifier we have. The staff at the store helped us to identify the best replacement though the original manufacturer brand isn't there anymore.

Feels like always understaffed and it's not easy to find someone if you need help or have a question, and if you do find someone you will not be treated with a great attitude

Steve was very friendly in the bath section and the gentleman in the door section helped me pick out a new doorknob. Very helpful and skilled staff. No wait at the register and they even had a better price in the store than online.

The shop is varied and great but the prices are greatly overpriced

Kelsey was great. Person named CL was very rude and was very off putting.

Generally this location has what I'm looking for but I've never received what I would call great service. They all seem like that hate that they have to be there.

It's a Lowes. Nice area, helpful and attentive staff from the few times I had to engage them. No complaints.

Great place to shop for your next Home improvement project.

Purchased custom mix paint for exterior. Man at the desk was knowledgable and helped with all our questions.

I have spent so much money at this store I should have a red carpet rolled out when i visit. Always friendly and helpful staff.

We love Lowes!!! I needed help finding timers for our outside light lights. An employee looked up on the computer and found exactly what I wanted. Everyone there is always so helpful.

you find all you need. and most of the employees are helpful and nice.

Online inventory leaves a lot to be desired. Other than that they offer a good selection of products and the one gentlemen who gets carts is always cheerful and nice!!!

Very nice Lowe's. Has a full brick exterior and looks more upscale than other Lowe's. The inside however is just standard Lowe's.

Employees have no clue how to do there job. They don't know where stuff is, are negative, don't want to help and rather it be your own problem. That's not just this one, its every Lowes I've ever been too. Home Depot is a safer bet

I couldn't find any it if the Google Nest products, they took all the product tear sheets off the floor and there was nobody to help me

Very helpful staff the guy from plumbing helped me find the right guy to help me with cedar shake shingles

We are always able to find what we need. Brought in the tiniest chip of paint for them to match (visited in the afternoon) and it matches perfectly. Staff is always helpful and friendly, store is clean.

The associates the worked there were rude and followed me around as if I was i going to steal something amd that made me feel very uncomfortable and what kills me is that everytime im there i spend a thousand dollars at the minimum I think it's time to rethink where I spend money at multiple times a week

The staff know their products in section assigned to them.

Super fast and helpful service that helped my skateboard problem :)

Always a good idea to go to Lowe's because they have great inventory.

Once you do find someone to help you, they are friendly and helpful.

So I had placed an online order to get materials my employees needed for a job today. The ladder i ordered said there was 3 in stock and i had ordered a couple shovels and a couple brooms. Send my employee the address and order # . When he arrived the ladder was not in stock and it was said it would take a month to get that one delivered. The shovels were child sized (which that was my fault due to not paying attention the height when I ordered ) . I called and got transferred to the pick up desk and explained who I was and she proceeded to say oh the Mexican guy in here for the ladder. Yeah i can fix it for you tell him go get the right materials and come back up here . And said if she needed me for the card info she would call me I thanked her and waited by my phone . So My employee went to get the needed materials & goes back to the pick up counter. He's there and the lady says she won't help him and he calls me to tell me what's going on the lady would not get on the phone with me , and would definitely not help him . so another 20 minutes go by hes I sure of what to do . He calls again saying to please cancel everything and go to another store to get what they needed . I was infuriated because why should he have to go to another store when he has everything he needs in his hands. So i call after talking to 4 other people . A department manager gets on the phone to apologize and thanks me for our patience. Once my employee got the assistance he needed they had him out the door within 10-15 minutes. The other employees who had helped were nothing but professional and had given him the respect he deserves as if he was just like any other customer in the store .
After the experience my employee had with the pickup lady I was aggravated , because that was 100% unnecessary to treat him in such a manner. The manager definitely handled the situation so I thank you for that .
But it still doesn't make it ok for an employee of Lowes to be so disrespectful to a customer of color . That was purely racist behavior of that young lady .
It's not right he had spent almost 2 hours dealing with this when in reality it could have been resolved in 10 minutes.
So that is why I gave the store 3 stars and not 1 .
Thank you to the people who helped resolve this matter .

Overall very friendly and knowledgeable staff, my only complaint is the paint department employees only rely strictly on the machine for color matching. I miss the days when paint department employees could look at a color and tell what it needed from knowledge, not just doing what a computer told them to do.

Good prices and Good, Clean Store even with the wood dust! Go here for your next DIY project!

Staff know how can be hit or miss, but the ones that know their stuff are very helpful.

We've replaced carpets, windows, doors and added a tile backsplash in the kitchen. We've been thrilled with the workmanship and professionalism we encountered!

Lowes is a pain in the ass. We did an online order, paid and came to pick up. However we made a mistake and the wrong store was chosen for pick up, which is our fault. However they can't just transfer the order over to this location. We have to go back in cancel the order wait for a refund and then order again and have pulled here and come back. We are talking about a small order of odds and ends to finish up a project, they even have the stuff here in stock. Look like I will be sticking with my normal place Home Depot. The store manager is clueless here.

Did not get what I needed, but I to is not the store fault

Found what I was looking for! If there was someone around to ask questions in the tool dept. My time there would have been shortened.

Clean store, nice employees, had to return items on two occasions and had no problems or issues. Store is usually stocked well.

Love this location! Very friendly and knowledgeable people. Great customer service, in which I have a great appreciation for. Thank you!

Excellent service, great prices internet pick up orders,many seasonal deals and promotions, price matching and they are great with returns! No waiting on lines to check out, always clean. They usually have what I need and it's a very big place. They have a drive through aisle where they happily load your car with heavy mulch, pavers,rocks,fencing, sheds or whatever you buy that you can't load yourself. I highly recommend Lowes of Dublin!

I have gone to this Lowe s twice trying to purchase appliances for our new home. Each time nobody was available to help in the appliance section. When I asked an employee for help I was told that s not my department. Thanks for your help Lowe s...I guess I ll be buying my appliances at Home Depot.

Good store for the house repair stuff, half the time I cant find everything. They need more staff to help

Your typical mega hardware store - friendly staff willing to help.

Same crazy hunt to find what I knew was somewhere, but not anymore! They move the merchandise just when you get comfortable with its location. Cut it out you guys! Its costing contractor time and money to need to track your ever changing maze of merchandise.

Seems like it is the biggest Lowe's in town!! A bit hard to find if you have never been there before.

Lowe's always has what I am looking for in stock. It is my go to store.

I needed to piece together adapters and fittings for both the water line and drain for a sink and they took their time in the aisle to find the best and most cost effective solution. Now I have an outdoor utility sink powered by a garden hose with a flexible drain running into our yard drainage system. Outstanding.

Racist people who do not like Latinos especially this lowes of Dublin

Second favorite, next to Menard's. Good prices and love the Kobalt line. Helpful staff.

This store seems to be so busy that wait times are ridiculous. I avoid it unless I have no choice.

Nobody is there to help you,they just get paid to walk past you apparently. Good return policy though.

Great group of employee's and supplies for any job.

Very helpful and pleasant staff. Checkout was great

The store itself is fine. The fence installation folks are apathetic at best and morons at worst. I've never tried so hard to give a company my business. After a cancellation I called REPEATEDLY to reschedule and nothing. I called both the store and the number of the guy who heads up installation. I do not recommend.

No help. Not knowledgeable sales people in kitchen appliances. Go to the Sawmill road store.

Great customer service all around today, from carpet to hardware.