Lowe's Home Improvement of Dublin, OH Reviews

Never have enough tellers!!! Eliminate the self checkouts! Customers are not responsible for your labor cost!

This Lowe's usually has what I need, but tracking someone down to help isn't always so easy.

I like the store but it's impossible to get someone to help you and this happens every time I go in they just ignore you

Very helpful They had everything I needed in one trip

Staff and the store signage were not very helpful. Cashiers were pleasant, and store seemed clean, if not slightly disheveled.

Wasn't able to find Lowe but everyone else in the store was super helpful. 10/10 would come here for my home improvement needs again!

Thad was really helpful!! He knew exactly what I needed. Measured it perfectly!

I went in for something specific and that I knew they would have. Went straight to that department. Got some friendly smiles from associates but no greetings or offers to help(didn't need it). Found my item. Plenty of stock and store was clean.

I buy lumber and other things at this Lowe's. I find quite a few mark-down perennials for sale in summer. The garden center also sells broken bags of mulch for half price. In spring, there are always a lot of the broken bags available. In general, their broken bags are cheaper than other stores' sale prices.

Not a lot of customers, but lots of employees... Not a single employee acknowledged my presence, let alone asked me if I needed help. I decided not to go out of my way to interupt them because they were obviously very busy with their tasks. One group of empoyees talking to each other... Their conversation seemed really important. I really wanted to see if anyone would talk to me. Nope.
On my way to walk out to go to Home Depot instead, I finally found the product that I honestly desperately needed (aisle wasn't even labeled, so no wonder I couldn't find it!), so I bought it. The person at the self checkout did say bye.
I might use "pick up in store" option, but as far as wandering in there trying to find something? Not interested.

I have never had such bad customer service in my life - they told us it'd be a week to turn around a dishwasher order...which turned into well over a month with no one contacting us. I guess they didn't care because when I called into the store it took me five calls to get to someone who actually had a slight idea what I was talking about...and that person's phone got disconnected. Store selection is fine - but once they get you to pay them the experience falls off a cliff

Great local service, your employee Russ Mall was beyond outstanding in helping me find and resolve a Electric car charger installation issue.

Rude and unprofessional. Will not shop here again. Employee in shower area made racist joke. Bad service!

Like Lowe's so much more than Home Depot. Better experience all around.

Very helpful and knowledgeable staff, clean, organized and well stocked.

Standard big box home improvement store. This one did seems little darker than most - either did not have all of the lights on or was just poorly lit.

Terracotta pots were listed as different shades online but they were all the same color and they weren't brought out in any packing to avoid breakage though employee did go in and get something to wrap them up. Also someone hit my car in the pick-up area which isn't Lowe's fault, but does contribute to my overall dissatisfaction with the experience.

All the workers here really care about the customer. Most of the people work here are very knowledgeable of the section they work in. Will only go to this Lowe's for my building supplies and tools.

I only give 2 stars because the facility is clean and nice. The staff and experience gets 1 Star. I don t know what it is with this store, but every time I go in there, I encounter grumpy employees. I get the runaround and they seem annoyed if they have to help. In turn, even the customers seem grumpy when I m in this store. I dread going in here but the product selection is pretty good, so I keep coming back bracing myself for grumpy customer service and I m never disappointed.

Wide variety, good prices and typically clean. Sometimes hard to find help when busy but it is my preferred home improvement store. UPDATE: Erica Shotts went out of her way to match an appliance package and get us the best deal. When many associates would do so much less, Erica sat us down, carefully made sure prices and styles were correct and sent us on our way with printouts and directions. Thanks for stepping up!

I hate Lowe's. Anytime you need help there's no one around. Even asked an employee to page someone that knew about my plumbing question and no one showed up after 20 min. Left there and went right to Home Depot. Question answered there in 5 min.

Dear Lowe's, thought I'd let you know, after walking all over the Dublin store for the hidden wheel barrows (in a corner, outside in lawn and garden, hidden behind new shipments), and asking 3-4 people where to find a specific, two wheeled one that the online site said you have 12 of, after 20-30 minutes, I gave up, left, and ordered it online for $5 more than you were listing it for in your store to be delivered to my doorstep in 3 days. I think you have some training issues to sort out.

I'll follow this by saying the store itself is nice, and has more selection than I typically see in the one at Mill Run I usually go to. Things you find out searching the store for a wheel barrow.

I should've gotten his name but a man saw I was struggling and helped me find what I need, cut my wood down to size for my project.

Went in to get a few things that I needed, and a few others that I wanted... These big box stores are laid out fairly similarly, and signs signs, everywhere a sign which makes figuring out the do-dads location as straight forward as it gets. Those early employees were great, I was greeted with smiles and howdys, but nobody pestered me whilst I was perusing the merchandise, yet they put the hop-to in action as soon as I had a question. My experience there was nigh on perfect. Thanks Rob, Lowes employee...

It's Lowe's it always has everything I need when I go there. Sure prices are going to be different no matter where you go, that's just business. I've never had any issues while being there. Would be nice if the suppliers didn't find such messed up trees to cut their wood, but that's more a supplier issue not Lowe's.

AWESOME ... EVERYTHING U NEED ..U ACTUALLY FIND CUSTOMER HELP UNLIKE "WALLY'WORLD"

Had almost everything I needed! And the prices are always competitive.

Excellent selection, as always! Great sale prices this month!!

Found the hex key I needed, as well as a bathroom :)

Had the items I needed. Store associate took me to the specific item I was looking for. Fast & friendly service.

It is a hardware store but for some reason I never find exactly what I need to get the job done, I always have to go somewhere else afterward to finish my home projects.

Actually. 1 of the best Lowes in the Columbus area. I think. But I've only been a maintenance man for 40 years. What could I possibly know

Awesome employees!! They let me pick up my online order in store right at closing time when they easily could ve told me I was too late. Thank you so much!!

All store employees we dealt with were very helpful & friendly. Great experience.

Blake in plumbing was one of the most helpful hardware store associates I've ever encountered. Not only did he help me find a couple different things, he also took the time to explain how to install each of them as well as what other products I'll need to do so without me even asking.

Pretty much just like any other lowe's, that is to say it's pretty good.

Prior to heading to the store do yourself a favor. Go to the website. They have listings of the locations of the products. This saved new the typical trip where I venture down every isle looking for some tiny and obscure object.

Home depot has better prices and variety of items and you don't have to sign up in store as a member to use military discount. Main downside like I said was selection and variety as well as the deals for them. Almost no deals that could beat home depot. Always leave the store having to go somewhere else after to fulfill the shopping list.

Big corporation but they do it right. Sometimes a pain finding someone to ask a question but when you do they are usually consistently helpful. This one is in a great area.

Quick and painless today. Special shout out to Marilyn thanks for your help!

I really like this store. Well organized, friendiy staff.

Associates were very helpful. Not too crowded, compared to Home Depot.

They re trying to get a lot more friendly then say 5 yrs ago. But , when I moved here there was poor attitudes right at front desk.
Since they improved we bought two appliances this week
But unfortunately they hired a trucking mover service and some extremely bad things have happened
They said they d make it right and they meant it so I hope soon it s resolved. But, they really need to probably get the deliveries done themselves and I trust they get these two delivery men I am talking about squared away. Hopefully nobody else has to endure what I did and it was very wrong. But I m glad to at least see more smiling faces near sawmill road area. Thank you

Several employees and several customers with noses out of masks, masks on chins, or just no masks at all.

Pam and Austin are awesome people, and helped us get in and out with exactly what we needed in no time at all! Give those two a raise!

They had the materials in stock, Chris was super nice and very polite and assisted me with loading the materials. He even acknowledge customers with a smile and upbeat attitude. Definitely recommend Dublin location.

very nice & peaceful- no pressure! That's exactly why I go there.

The two young men who delivered by refrigerator were phenomenal! They were a class act! I could not have asked for a more professional experience.

Good information to know Lowe's people that work in that store know the inventory like the back of their hand

Pretty good for a Lowes store. Friendly staff. Looked up locations of things - but I could do that on the app so I was hoping they just "knew" things. A bit difficult to get to. Back around the bend the 5th left on the right side of the street (sarcasm).

In my recent large purchase with Lowes, I had nothing but one problem after another with the Dublin location. I had expected a little complication but nothing like what I really got. We typically like Lowes because the store is clean, and things are usually easy to find. We went November 9th to look at refrigerators. My girlfriend found the fridge she wanted, we had to wait about 15 minutes for an available associate, because as I'm sure you're aware the appliance department is always understaffed. After finally working with an associate we discovered the fridge was a special order and would be some time before it would arrive for delivery. He scheduled delivery for December 15th.
On December 11th, we got a voicemail, saying they could deliver the fridge on December 18th. We were not available for delivery that day, so we immediately called the store to reschedule it for the 20th. All seemed in order, until we got another call around December 17th, saying that the refrigerator will be delivered on the 28th. Wait what? You told us that we'd be getting the fridge on the 20th? I arranged my schedule for this. Why did the date change? No one could give us any answers, just the fact that it wasn't at the 3rd party delivery company to be delivered. No one knew anything and trying to get any answers over the phone was a joke, because we couldn t get a straight answer.
We stopped in the store because we were getting nowhere in our search for answers. We finally dealt with a department manager (not even an appliance manager) that seemed to sympathize and tried to work towards a solution. With him we were able to discover that the appliance guy that originally called "misspoke". The manager we spoke with assured us that he'd "make it right" once the refrigerator was delivered and I trusted that he would. The fact that the original guy, misspoke had me question the process. Why and how would this mistake happen, and what could be done to correct it? All I got was communication is a problem with a store this size. Ok, yeah, maybe what are you going to do to fix that because it s effecting business. Never really got an answer to that.
All throughout this process no one had any clue of the problems we were having. Every time we dealt with someone, we'd have to explain the entire situation again, but at the end of the day no one could give us any direct answers, but they all apologized for the situation. Apologies don't do much, when you ve set an expectation and then fail on that expectation without a valid reason. We simply went by the expectations you set.
The manager I was dealing with, and the store manager agreed that I should be credited $200 equaling about 10% of my purchase. I gladly spent almost $2000 on something, and your lack to double check, and communicate to peers before setting expectations inconvenienced me, I do not feel that is "making things right". The amount of inconvenience and hassled Lowes put my girlfriend and I is worth more than 10%, sorry. They didn't ask me my opinion, no one tried calling me back when going through this mess. I had left 2 previous messages to get a hold of the manager dealing with this, before finally getting ahold of him, but somehow, he never got those messages.
I've worked retail, I work with customers all day, and I understand that things happen outside of our control, but this store has shown that they cannot communicate internally or externally. I'm shocked that this Lowes location functions properly based on the experience I've have. Maybe they can handle simple things like picking up a few nails, flowers, or some lumber, but I will not trust the Dublin Lowes location with any major purchase. You've lost my trust, and you've lost my business.

They have what you want. All items are marked with the price. Nice place to shop

They have most things that you could need from a home improvement store.

Huge inventory of home improvements stuff under one roof. My fav store for home related purchases just because it's at a convenient location for me as well as their staff is very friendly and helpful. Feels like they are looking for customers to help rather customers looking for someone to help them.

This is the best Lowe's in the Columbus area in my opinion. The people are always nice and it's always clean. Of course, great prices.

Found everything I wanted. Mike was very helpful. Unfortunately, he will be having knee surgery and will be out for several weeks.

Went to purchase flooring and they wanted $89 to deliver it but won't bring it in the house. They will only drop it outside. Unfortunately Lowe's has lost my business.

I needed a flat bed cart. One was sitting out in the parking! The clerk was very helpful. Another clerk helped load the boxes into my car. Great service.

Lowe's is a great place for everything for your home. Friendly and knowledgeable staff makes for a great shopping experience.

Not Honoring Prices
I won't go back because this is the second bad experience I've had. I picked up a bag of Miracle Grow potting soil and took it to the cashier. It rang up incorrectly. I walked back to plant area and PULLED the price sticker off the bottom shelf where the bag sat. The cashier STILL wouldn't honor the lower price. She said to me that I must have gotten the potting soil from the wrong shelf. There was only one shelf. I left.

Same thing. Customer service needs improvement specially if you call. Noise, loop transfers, can't find the person in charge and dropped calls.