Yuen Lui Review

They seemed to be in a rush the entire time. Pictures didn't turn out great and the photographer wouldn't take suggestions.

Professional customer service. I love it how the photographer can make the family into pretend. Lol. Which makes it a blessing meaningful to me, for the first time in a long time to be squeezed love like so. Wonderful. Affordable price and I thanks to their effort. Looking forward for a next time with a complete family members.

Outstanding service, great photos, friendly staff. Roger the rabbit is amazing.

In June, 2018, we booked a photo session on Alki for a family reunion of ten people from two states, including a toddler and a 3 year old. Although the weather threatened rain and with temps barely in the 50s, we all showed up. The photographers, Kendra and Olivia, were wonderful, taking many dozens of pictures in four locations on Alki with several family combinations. They worked especially hard to keep the kids engaged. They had proofs ready later that day and they were all great!

In August, Yuen Lui again proved their professionalism when we had the misfortune with a popular frame shop badly crinkling a 16 x 20 print from our shoot. When I contacted the Yuen Lui manager, Chloe, and sales manager, Kaylie, they graciously arranged for a gratis reprint since I could return the original print.

Phew! We were so pleased with the results that we highly recommend Yuen Lui on Roosevelt. A bit of a drive from Auburn, but a great crew to work with to preserve those family memories.

They never showed up and I spent hours on the phone with them. Use an independent photographer for your events.

photographer was great but backgrounds seems a little dated... expensive as usual

Everything about me wants to love getting Santa pictures here because they turn out better than the mall pics, you don t have to wait in line, and you can choose from multiple photos. This is my third (and last year) getting them taken here. My BIGGEST complaint is that they take an enternity to get back so you won t get to enjoy them until you break them out the following year. When I scheduled our appointment for December 1st I asked how long it would take to get them back they told me about a week. I called today (now the 19th) and the girl rudely brushed me off saying they got a shipment in today and would email me when they are ready. I guess mine are not ready still because I have not received an email. I will not be taking them again here unless they schedule Santa pictures in November or rush their turnaround time.

My daughter just loved taking the fairy portraits. The photos turned out great, very creative and a wonderful experience. I recommend asking for Celeste.

My problem is more with Yuen Lui Corporate. (So my apologies to the Roosevelt Studio) Twice I've had major problems with Yuen Lui's service.

First time I did an outdoor photo shoot in September for Christmas Card photos, and was promised the photo CD within 2 weeks of the shoot and the complete printed package within 4 weeks. When Halloween came and went with no CD or prints, I began calling the 800-number they provided me. Always straight to voicemail, and no call back. Then Thanksgiving came and went...you guessed it, no CD or prints...voicemails, no call backs. Finally, mid-December I decided to walk into a studio (the one off of Roosevelt, as I had been a customer there for years), and pled to an employee there to please help me with this situation--maybe they had a direct line they could call. After two weeks of even their own employee getting the runaround from corporate, my prints and CD showed up at their studio on December 23rd. So much for those Christmas cards. But they had zero of the touchups or cropping--that was an additional charge I had paid for by the way. So the order had to be sent back. Two weeks later I received the redone order--but it was either outsourced or a rush job, because is wasn't on Yuen Lui's paper or stamped with their gold logo. Whatever.

A year later I find myself in another predicament. My son's school uses Yuen Lui for their student/yearbook photos, and team photos. I placed an online order for my son's yearbook/student photos, and just never received the package. It was about $30 and not a great photo, so aside from a quick email to Yuen Lui's student services, with no reply back--I didn't pursue it since the photo kinda sucked, to speak plainly. But then I received a photo proof of my son's basketball photo, both an individual and team shot, and the entire class in front of the school--so I regrettably placed an online order on November 3rd ($70 worth of prints) using the order info provided on the proof. It is now mid-March. I've emailed Yuen Lui's student services, called their 800-number (straight to voicemail always!)--on reply or call back, month after month. They had no problem charging my credit card within minutes of the order placement though. I can't even seem to get a response from anyone about getting a refund, though I'd still prefer the prints.

At this point I don't really know what to do. Walk into the Roosevelt Studio again and ask someone there to fight another battle for me? Contact my credit card company and find out if it's not too late to refuse payment?--I didn't do that earlier, because I was holding out hope for these prints.

How does a company run their business like this?? They supposedly have a good reputation and their prices suggest you're paying for good service as well as quality work. After having two experiences so equally bad, I can't believe I'm the only one out here with this problem with Yuen Lui Corporate.

They sent the wrong photos to me never use them again