Cleanliness poor, used shampoo & shower gel by the guest were half full again put in place rather than replaced, room very small, luggage we had to carry the stairs up to the front desk on arrival. After we had complained twice because not even had been vacuumed, the floor still did not look clean (see photo).
Nice place, luxurious. But asks for 100 guarantee ;( XD
Hirel unpretentious etc. reasonable. A plus for its location
Since I did not have time to go inside but the external aspect is really correct class and I valid
Very friendly place and worthy of the Paris we love!
Great location and service. Visited April 2019 for Easter break. OH was well pleased
beautiful iconic building great service and amazing bar
Noisy rooms, reception unwilling to make life easier for the guest. Parking expensive.
Enjoyed the hotel, but other than the GRAND lobby/bar (without a doubt totally cool), was kind of "plain Hilton." Which is to say, dependably excellent experience/staff/rooms, well-managed, excellent location, but nothing exciting/inspiring about it
Our room was fairly small. On first floor of rooms, front facing.
Exec lounge pretty average for Hilton, though food better than average.
Stayed once, April 2016.
Great looking hotel in a fantastic location. Sadly as a gold member didn't get upgraded which was a shame . Also drinks were too pricey at 8 euros for a Strawberry flavoured water. Staff were friendly but experience not as expected for gold member. Breakfast was great .
Good place for a tea or even a business meeting (calm, good standing)
The really average service at the bar restaurant is a shame ... But the place is just beautiful
Excellent hotel within walking distance of the Louvre in a great area. very spacious and comfortable rooms, practical bathroom with heated floor. Very helpful and courteous staff.
Rooms are small and not much storage. Despite their small size they have plenty of lighting and USB ports on both sides of the bed. The bathroom is very modern and has both a hand held and rain shower head. Extremely convenient to metro (5 lines) and regional train station (St. Lazare). Concierge staff is very helpful in making tour arrangements.
good stay, air conditioning problem resolved quickly
Nice hotel, with a great location at walking distance from many tourist attractions (Place de la Concorde, Louvre, Champs Elysees, Tuilleries, Arc de Triomphe, Opera House, Assemblee Nationale). Only downside is that standard rooms are very small...
The location is convenient to the train station. The area is just slightly sketchy at night but we felt safe. The hotel itself is decent quality and the restaurant is also acceptable. If there is any knock on the hotel it is that street noise can be heard in the rooms all times of day. We were on the top floor and were surprised and the volume of the street traffic.
Attended meetings here with both Internations and AmCham. Great place to hold meetings--lovely surroundings.
Sublime salons where one feels very comfortable. Cozy atmosphere, and Art Deco, pleasant rooms and beautiful stories. Located in the shadow of St Lazare train station, the hotel was connected by a single passage reserved for customers to go directly to the station. I recommend the brunch.
The so hotels are another class. We only tried the bar service at the entrance. Too bad for out of range prices.
Great location and renovated to a high standards but service is inconsistent and erratic....
First of all, I am not a black consumer or a detractor. I'm taking my time to write this because I want people to consider a second before staying at Hilton Paris Opera.
Hilton Hotel provides such a POOR LEVEL OF SERVICE. Staying at Hilton Paris Opera was the WORST EXPERIENCE I have ever had in any hotels in the world. Some people that have once stayed at Hilton Paris Opera might agree with me, especially Asians. I felt kind of RACIAL DISCRIMINATION at the hotel, that's why I am way more disappointed with what happened during the stay as well as their follow-up performances.
I will describe in detail what exactly happened, but still I can t believe that I have been provided such a ridiculous service at 4 star hotel.
I stayed at Hilton Paris Opera from 21 June to 24 June.
I bought macaroons at Laduree on 22 June and I have left them in my room. The next day, when I came back to my room, I found that the macaroons were gone. It happened right after the housekeeping service. So I called the reception right away, and explained about this matter to one of the staffs. She said that she will ask housekeeping and call me back, but until late night, I didn t receive any feedbacks. So I called reception again, this time a man answered the phone. Since I didn t know the name of the staff I spoke to at the first time, I had to explain about the situation once again. This staff said the same thing to me, that he will ask his colleges to find out what happened and call me back. However, until my check-out, I didn t get one single feedback from anyone about this complain.
On the day of my check-out, I talked with another staff face to face at reception, and expressed my disappointment. But her answer was like this: Sorry for your inconvenience, we will try better and make sure that this kind of situation doesn t happen again. I felt like she was trying to just skip it, and I didn t feel any sincerity in her words. I couldn t help but feel very upset. So I told her exactly like this: No, you don t understand. I want you to find out what happened, and get back to me by email or phone as soon as possible. She said she will do so, but I didn t get any emails or calls for a month. Does Hilton train staff at all?
So I wrote an email to Hilton Paris Opera, also to Hilton Group. However, the duty manager wrote me back and offered me 5000 points to credit and THAT WAS IT. Do they think that I am a beggar? Is it the best they can do? Really? This time, I felt like they are DECEIVING CUSTOMER and even more disappointed.
In the end, I let them forget the 5000 points and cancel my Hilton membership for good. Because I will never stay at Hilton again. NEVER.
Lastly, all the staffs that I have spoken to at Hilton Paris Opera must realize the seriousness of the problem. And Hilton Hotel must train and educate the staffs properly.
Relying on the popularity to act up will land Hilton Hotel in a whole lot of trouble.
WAKE UP Hilton.
Very nice services ...
I can only recommend this newly renovated place.
Good place good hotel. Terrible staff at the bar. Among the worst
Very nice room, good breakfast, very welcoming staff
Good varied breakfast. Beautiful rooms in a very pretty and accessible location.
It s a historic building and the style is impressive. Location of hotel is in near the center, a 15 minute bike ride will take you to most famous museums.
Room was clean and big. This property also have executive lounge with a cool city view.
Stuff was nice and friendly. Merci Hilton Opera!
It's so spacious and clean and the staff are friendly.
The products you use are great and nothing bad.
Very nice accommodations but not good value as the rooms are extremely tiny. Just big enough to fit the bed but no space to dress, towel off, relax, or pack your suitcase. Breakfast was good but not excellent, for example the espresso was from a machine not barista. The price of mini bar items was like 15 Euro for a small snack. A beer at the bar was 9.50 Euro. There are many American corporate clients which may explain the lack of value. For this price you can do much better in a nicer location not immediately adjacent to a semi major train station.
The bar is very nice, the Eiffel frame superb and the staff attentive, what more could you ask for.
A great hotel in an excellent location.
A bit pricey, but included in my vacation package.
The bar on the ground floor is cozy and the service discreet but efficient.
Visited some friends there beautiful hotel a landmark
Beautiful building in the heart of Paris. The staff is very courteous and helpful.
Unmissable place in the Saint Lazare district of Paris. Bar and cocktail creations.
Luxury room. Full and healthy breakfast.
The prices are often more interesting 30 days before arrival. Think about it.
Renovated palace, kudos for the floor heat in the bathroom! Excellent lounge space, nice service culture.
I have been to lots of Hiltons and stayed un lots of hotels but this is by far the best hotel yet. Lovely staff, lovely atmosphere. Fantastic location. Would highly recommend. Thank you Hilton
This hotel has been great overall. Rooms are small but very clean and modern. Breakfast selection was very good. Gym was really nice too!
Luxury and presence but also to share a moment with its discovery and its favorable environment for inspiration
Lovely Family Hotel, a lot of history , great location. .. A+++ , 5
Probably one of the coolest Hiltons in the world. Let yourself be pampered at this exquisite location
The bar is very welcoming. The service is very variable in its customer relations. To improve
Fancy, great hotel. The heated bathroom floors and the shower is awesome.
Small stopover in this hotel to take refuge from the hustle and bustle outside.
A very pleasant teatime in a beautiful setting.
great hotel, little noisy being that there are trains right under the hotel.
Incredibly nice amazing food prime location and great staff only complaint is the hotel feels small the hallways are thin and there's not much empty space in the room but otherwise pretty awesome
Service at the height of the elegance of the place and the setting.
Impeccable ..... excellent service .... very good location in the center of Paris
The rooms are incredibly nice! Breakfast is extremely pricey but we'll worth it if you don't want to venture further out to find a more authentic spot.
There is no reason to stay at this hotel. Based on the price, and pictures from the website, I was expecting a Paris version of the Waldorf...or at least something very grand. The reality is that this hotel hasn't been updated in a very long time. The rooms were very small, as expected, but also dirty. The carpets were a mess, the walls were scuffed, and there was mold/grime in the corners of the bathroom. There are many newer/nicer hotels in this neighborhood for half the price. Just do a hotel search centered around Saint-Lazare.
[edit 2017] Bumping my review from 1 star to 4. While I am still upset from my 2014 experience, the hotel has been renovated. Still a bit too expensive, compared to nearby options, but was easy to book and allows me to get Hilton points. Meet expectations, barely, for the price.
Love staying here. Always professional service, delicious food, nice and clean rooms.
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Last time I had a few problems with the room, they fixed it right away.
Always a great spot for impromptu business meetings
This hotel is a great base to explore the Opera district and related Haussman Boulevard establishments. Walking distance to Printemps & the magical Galleries Lafayette. Very convenient to metro and St Lazare snfc trains. Beautiful bar "The Grand Salon", a perfect way to end a long day with friends.
My only feedback is that the executive lounge closes at 8pm, which is rather early, they had some really nice tea. And the housekeeping left only one towel for two guests one day.
What to say here... great location, friendly staff for most part, but that is about it. We were expecting something a little better especially with regards to cleaning. We good a good size room for the price paid, yet, sadly the room had mildew problems. We did let housekeeping know, but the matter was not corrected. To think that just a little bit of clorox would do the trick. Mildew is a serious problem for people with allergies and these type of things should not let go and not address for immediately.
Beautiful setting that this beautiful hotel that finishes up the high standing of Saint lazare district that has just completed its moult.
Staff and room of the same ilk
incredible memory.we enjoyed our honeymoon stay in the City of Light.We would love a good reason to celebrate!we will be back soon.Very nice room, got a free upgrade to a view. Spacious room and great bathrooms. Helpful staff and clean throughout
Only visited for a conference but excellent environment and food
Very contemporary with nice touch of elegance. Bathroom heated mosaic floor beautiful and comfortable. The bathroom made of white marble and white metro style tiles. The room is elegant, great attention to details, very clean, very nice design, double door no noise. It is up to the highest standards. Bed and pillows are soft and confortable. Large Sony tv and 4 inbuilt USB chargers
Good location but a bit expensive. Normal rooms very small Executive rooms were very spacious and had a great view.
Well located, next to Saint-Lazare train station. Nice bar.
A tiny room for the price. One night during our stay, the grand lounge behind the reception desk closed early and we were hurried out by the server, and the next night it had been taken over by a large corporate event. All of the drawbacks of a large international hotel brand, none of the ease.
Would be 5 stars if they didn't have my reservation wrong. Rooms and bath are beautiful.
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