4 years ago
I was a Longmont Dairy customer for probably 8 yea...
I was a Longmont Dairy customer for probably 8 years, but then I moved out of their service area. Royal Crest did cover my area, so I switched and have been with Royal Crest for 1.5 years. The bottom-line is the Longmont milk and chocolate milk are superior to Royal Crest and the customer service for Royal Crest is significantly lacking. I am no longer a Royal Crest customer.
Our out-of-town guests would always look forward to our special milk from Longmont Dairy. Royal Crest is good, just not as good. If you have a choice between the two, go Longmont just for taste and quality of product. Compare the two yourself side by side at a farmer s market if you have a chance.
My customer service experience and quality of product delivered was polar opposite between the two companies. My experience with Longmont was top notch. Over 8 years, there were a few reasons to contact them and they handled it appropriately and promptly; no issues. Over the last year and a half, between me and my wife, we have had nearly continuous contact with Royal Crest over the same issues (mainly milk delivered with less than promised expiration dates, some as bad as expiring the day after delivery). But we were shorted items on our order several times, had to fetch our delivery from the street because the driver didn t want to drive up our driveway (presumably), dealt with broken eggs, and of course the souring milk issue. Each time, customer service, indicated they would reach out to the driver to correct the issues. It would be better for a week or two and then once again, we were getting milk that was expiring before we consumed it. Royal Crest promises 10 days minimum which you can easily beat with the grocery store. I was most often getting about 7 or 8 days, occasionally 1 to 3 and occasionally 15 or more. Contrasting with Longmont I easily got 2 weeks with no issues; it always tasted fresher. Not once in 8 years with Longmont did we have an issue with milk going bad.
Longmont: Best milk and chocolate milk I have ever had; top-notch customer service; very fresh, long shelf life; felt like valued customer.
Royal Crest: Better than grocery store milk (when you are lucky enough to get it fresh); very poor customer service; unresolved same issue over and over and over; short shelf life; did not feel like a valued customer.