Long & McQuade Music Review

Great staff who are knowledgeable and always happy to help. I have never left unsatisfied.

Great place to start your journey in music and for professionals a like. Also I highly recommend speaking to Rob if your interested in guitars. He helped me immensely.

Very helpful and knowledgeable staff.. best place to buy a guitar.. comes with a great Maintenance package

We were looking for a violin for a child and that is how we came to this store. They have amazing staff that go above and beyond in that department! Mathew took his time explaining carefully and answering all our questions. We left the place with a violin and very pleased with all the advise and assessment. They offer many options from buying brand new to leasing for a period of time.

Hands down the best music store. Super helpful staff. Free parking on site, which is incredibly useful.

My dad likes it and he's a singer so he rents and buy things

Great,friendly and helpful customer service....got better than what we came for.

Great staff, great selection, great prices. What more do you want?

For a rental, even a cheap $20 USB mic, they expect you to provide ID, references, your home address and previous addresses, as well as your jobs address and phone number, etc. On top of all the information collecting, they make you pay a $20 deductible and $4 rental insurance.

Aside from all this, I stood in line for a good five minutes when there were workers who could help but chose not to. Horrible service.

I have no idea how a company like this is still running in this day and age.

If it wasn't for Long & McQuade, I would have a much more difficult time moving forward with music. It's been crucial and central to my ability to create.

friendly and best prices around, if they don't have it, it doesn't exist!

Love this store. Massive selection and competitive prices. Need more Yamaha live audio gear though.

Great store ... Friendly staff ... Hassle free return policy is top notch ... Great up to date web sight as well..

Great staff, always a fun place to visit. Massive selection, always been able to find what I need

It's the better store is Toronto! More cheap than the other's!

My experience at Long & McQuade was wonderful. The staff was very co-operative and understanding. A lady named Allie was of great help in the piano department, and she was very kind with me. Unfortunately, the prices were a bit higher than I had expected, but the service was great.

Great staff, service is reasonable, and found what I was looking for

great place . huge with a lot of options. great and helpful staff

Shout out to all the boys in P.A for making it happen

Specialty store! I rented an instrument for my kids school program. The attention was extremely efficient and fast, straight-forward, easy process. I got a new instrument, they got it up and ready to be played. They have an insurance service too and easy payments.. Very friendly place!!

One of the best sound rentals in the city. Fast and professional.

They didn't have my usual strings (Dunlop Mexican Lottery 8's), however, upon asking if they had any in stock, finding that to be a negative and going for my trusty back ups (Ernie Ball Super Slinky 9's) the sales lady informed me of a buy 2 get the 3rd free sale on my strings and seems as I always buy 2 sets at a time, that was a decent bonus. Thanks sales lady!

Been here a few times and the service has always been very helpful and their equipment rental prices are fair, which can be a very difficult thing to come across these days.

Just came from the Philippines as a Visitor. I will pay a visit to this famous North American Music store by May/2018 and hope to purchase a vox mini5 for my leisure!!!

Employees at this L&M are more helpful than at other locations. I'll always try and go to this one before trying other stores.

Canadian landmark, good selection and prices, good service and financing deals. Staff should be more knowledgeable.

Great.... And free delivery of my new Yamaha electric piano.....

Nice enough staff - some super helpful, some arent. A little overpriced, but all in all worth a browse through!

A great brand that has been helping Musicians in Canada for sometime now. Staff is knowledgable and attentive. Although stock is gradually diminishing even as the services available grow as retailers are trimming their footprints in order to focus on online sales and competition. It s a family business but that feel has begun to evaporator over the past few years, still this is a great spot and if they don t have it I ll get it for you.

Rented an instrument for my spawn today and had a very busy pleasant experience. Less painless than I expected.

Very knowledgeable and professional staff. Sometimes their rental departments gets backed up on Friday s but nothing they can do about that.

Went to L&M Bloor and Markham locations in the past two days. I had bought a Traveler Guitar from the Markham location(which is impossible to find in Canada, btw.) At both locations, I received attentive and helpful service. It was busy in both places, as it is the holidays, but as soon as someone could help me, they did.

The absolute best place for anything music gear related

Amazing staff good products and service. Very good. good vibes GOOD

Best spot to buy musical instruments and audio gear in the city. Great staff. Also a great rental department.

I visited this stores drum department for the first time and left a very happy customer. I drove quite a distance and Zach made sure I was taken care of.
Top notch service and very personable.

Friendly and understanding service - but damn humid in the acoustic guitar section.

Fantastic place. Super knowledgeable staff.
They bend over backwards to help.
Music section has amazing finds. Tons of esoteric books and loose sheets.

stopped in the Keyboard department after mistakenly confusing the guitar shop for that storefront. Looking to see the synthesizers and sequencers available, specifically korg volcas. I have only been in the shop once prior, while that time was memorable and worth-returning (1 yr ago)... today wasn t a good time. I wasn t respected by staff up until they made me feel so uncomfortable that i had to leave. Its strange, I was feeling positively about making the trip all the way uptown to see them until I walked in the door and had a weird interaction and further issues. While walking towards the display room where all the synthesizers are stationed to see what was new, inspired to test a product i was reading about online, I acknowledged the sales associate with a nod hello, non-vocal communication before entering the room (it was very clear that i couldn t hear him with headphones on, they re large) As I gestured he was giving me s sour look, and his lips were moving, he was asking me something. I remember i did even say hi to the people closer to the front as I walked in. As I removed the headphones to respond, he was asking me if i needed help in a way that came across like what are you doing here?! with his own body language, I was shocked. Anxious, why are they looking at me like that? I am the only customer in a store full of 5 or 6 retail salesmen. Is it that unheard of that maybe the customer doesn t have a question yet and that maybe the nod gesture was enough to say that hi hello i see you and that u are available to help me, i am browsing products i am interested in purchasing/learning more about but could you please give me some space i am shy about my music making in general It s common sense that sometimes the best way to help the customer is to leave them alone if they make that clear, verbal or non verbal. I responded instead with im just browsing some things, thank you and after that I was stared at from outside of the encased demo room. I think they thought I was stealing because the man then came in and started breaking down big cardboard boxes next to me, so loud, cutting, crunching, ripping tape adhesive sound. I was shy about demoing equip but now hes in the room with me and he hears what simple sounds i am trying to produce and he s invading the space with aggressive noise nuissance. It s unfortunate, I would have asked the associate to show me some other product features or similar features of a diff brand but I felt like I was attacked for maybe not making a purchase or that they were profiling me for a shoplifter and harassing me because i am a quiet consumer prefers to shop independently until approached. They say the customer is always right, you do whatever you gotta do to make that sale... sometimes it is as simple as stepping back. I didn t have music playing when i left the demo room and heard the associates cracking up laughing, i heard one associate say .(inaudible something bla bla)..not a real customer in a snarky joke to which like a slow domino effect everyone in the shop was apparently laughing at me. Thanks for turning me off music stores like yours, don t judge or scare away future prospective customers/musicians. Everyone there could be replaced by a tutorial or maybe one or two salesmen with experience or atleast common sense in retail. Common sense in body language cues and when a person is feeling nervous. I said thanks guys have a nice day and went on with my afternoon. Gentleman that responded behind the front desk/cash was the only one that said bye thanks or that acknowledged me in an appropriate way:
I suppose I should buy from somewhere else now... or stick to online shopping its just kind of inconvenient when you re investing so much money into it without handling it even once. Unfortunately for sales people, this is how things will be for generations as we progress into a more immensely digital and antisocial age.
- Danielle Tullo

Very cooperative staff, they explain technology as well. Wide range of pro audios

The largest and one of the few musical instrument stores in the city

Not bad! Good service, but not a huge selection of rental gear. Prices are comparable

If you need advice, don't waste your time. If you know what you want, then proceed. They do have an excellent return policy. But I went in for advice, bought items based on their advice, the items were terrible and a complete waste of time, despite me being very clear about what I was looking for. So I had to trek back and return it all. It literally was a waste of my time.

I go here all the time for music supplies. #1 store in the city

I've only had my ukelele for a few hours but so far so good! Friendly service as well

Very knowledgeable and helpful if you are not an expert musician. Perhaps a bit expensive.

Perfect place to visit for all of your musical needs. Cheers, Shauny Walker

Some of the better prices in the area for professional work. Lots of variety. The used instruments side in the guitar section is excellent.

Geared to professional musicians, there is little here for the casual or hobby musician.

Any instrucment they have it staff very friendly excellent custumer service

Been going to the Burlington location for years, live having this option in the city. Great knowledgeable staff.

Always reliable with plenty product and services. Fair prices, good repair techs, lots of rental options. It's the go to spot for anything music related.

Great selection and very down to earth. It's a great place to marvel at the variety of guitars on display.

Amazing customer service and highly professional staff.

Long and McQuade is a musician's dream. Huge selection, knowledgeable staff, rentals, great sale events, buy and sell used instruments, and repairs.

One of best L&M location they have amount of instruments in stock. Thank for all your support!

It's was a wonderful experience at Long and McQuade musical instruments store. I needed rent a tenor sax to use with my Alto Sax in my musical video and I got it in less than 10 minutes.. it was great

Great equipment very good quality. Did the job well

I love you all people you are all so professional and polite.DAVID BEINERT FROM KEYBOARD SECTION IS THE BEST ONE

Very helpful staff and hassle free returns just in case.

Super fast service, when i arrived i wanted to rent some speakers and cables, all the workers were occupied with customers but a man in a suit approached me and helped me on the side immediately. Transaction was quick and easy, staff are direct, makes everything so simple

Consistently has the best music staff in Toronto. Every one in every department knows their stuff. Been going for 18 years to the Bloor/Ossy location, always leave happy.

Terrific music shop and an inspiring business.

30 years ago I used to rent concert equipment & the odd instrument here, and they haven't changed a bit: helpful and friendly to a fault.

And selection! It's an Ali Baba's cave of gear, supplies, instruments & equipment... They service and repair anything they sell. There's not much they don't have, and they will source anything if they don't.

A tip for keeping your kids excited about music: let them loose in the place a couple of times a year as a treat & perhaps attend one of their regular seminars. They can see not only the gear they use but get a window onto the music industry as a whole, and see myriad ways they can build a career doing something they love. This isn't just a music shop: it's the teaching, performance, recording & concert industry in a building.

L&M has been really successful (grown from 1 location to a national chain) but they have not lost the secret of their success: they're still family-owned, chose staff well (everyone is a musician, plays &/or teaches the instruments they sell and service & is passionate about music) and they appear to treat their people well, so they have minimal turnover and very knowledgeable and interested staff.

It's a really inspiring place: not something you generally feel about a store. I hope the next generation don't sell out: Long & McQuade is a tremendous asset to Toronto and the local music scene.