Long & McQuade Music Reviews

Great place. They are super friendly and always willing to help!

Stuffs are so professional and friendly
i love this place

People work there so nice and polite and friendly ..especally mae ling

The best store in central Toronto. Very good customer service. The repair section upstairs is specially good

Walked in and was immediately helped by fantastic staff. I needed to rent a cello. Staff were knowledgeable, competent, efficient and friendly!

The best music store.ever. staff is excellent .products are the best

My favourite music store. The drum department staff is top notch

Awesome guitar repairs! Great staff in the shop and quick turn-around. I had to bring in my recent kijiji Gibson SG Standard purchase after over-looking some really bad fret issues I hadn't caught on first sight. Brought it in to their Bloor st shop and they assured me it was an easy fix and that the guitar was in great shape overall. They gave me a two-week turn around time for a complete fret dressing and set-up but they called me less than a week later to say it was completed. Fantastic workmanship and most importantly the guitar feels like it plays brand new. Very reasonably priced repair and upfront about the time and cost involved. Highly recommended! Thanks again guys! Job well done.

Helpful, quick service at the rental counter. Gear works fine, account set up easy

I like the store, it's got a cool lay out and it has a really good selection of gear. The only thing is is that whenever I go, as a teenager (and my friends have experienced it to), I get followed around like I'm bound to steal something. The associates are nice-ish but they aren't the most knowledgable when it comes to guitars. I tried getting a job there but I'm "too young." If the owner reads this I'd like to encourage them to recruit some new, young, hungry associates like myself.

Top of the line service with each visit exceeding the last. both times I have dealt with the drums department manager, Zach H., and he provides amazing customer service every time, even remembering my buddy and I on our occasional visits for renting drum gear.

Excellent customer service. Knowledgable and friendly staff. Will definitely be back.

Are you guys open today? Nobody seems to pick up the phone

Excellent store for anyone looking for musical instruments in Toronto, Canada.

Best base prices compared to the other Toronto music stories. Tony was especially knowledgeable, friendly and gave us a lot of space to consider and compare but was always available to answer our many questions and share his expertise.

Best people in Toronto, hands down. Andrei saved our holiday party and found us all the lighting we needed + more! Thank you!!!

Great selection. If you want second hand instruments, this is the place to go

I have been buying instruments, dpro audio and studio gear from L&M for over 2 decades. From Jack Long to Jeff Long and now to whoever is working the Bloor West Store, everyone has been friendly and knowledgeable

I have shopped at Steve s and Cosmo, but L&M is my preferred go-to store. They have several convenient locations and the GTA locations are all very good.

When I was north of the city, Markham was my nearest store, and the selection and staff were excellent. But the Bloor West Store has, and continues to be, my favourite L&M location.

Pricing is good and the staff are honest and trustworthy.

Great, friendly & knowledgeable staff in the drum department.

The folk in the band department are A++! I was looking to buy a new flute, and I spent a total of ~5 hrs play testing instruments (over 2 Fridays) before finally getting the one I wanted. As a flute pkayer and salesperson, Kristy was excellent, patient, full of suggestions, and helped me find "the one".

There's also a wide selection and variety of instruments. You won't be disappointed.

I love this place. The staff are close friends now and they always help me solve any audio problems I.may have.

The folks there really know their stuff, and are very interested in helping out.

3 separate stores, all the things, and people who are helpful, know their stuff and are honest where they may fall short.

The best place in Toronto to buy musical gear, just ask any musician.

Euph I rented was fantastic. A little pricey for a wknd rental but it was a great horn.

A good place for the musicians and instuments purchase

Very happy with the set up of 2 custom Gibson acoustics. Thanks so much to Anne and the rest of the team!

Amazing service, and they sell everything under the sun for music

I've been a long-time customer of this branch of L&M ... Whether you're a seasoned, working pro or an absolute beginner, the friendly, highly-qualified, active industry professionals who staff the sales floor are happy to explain their products and services to you.
Unlike "other" music stores, L&M does not make you feel like a nuisance to the staff. I will continue to see L&M as the obvious, no-brainer, go-to place for all my instruments, performance, and recording-related requirements.
It really is "where the music begins."

Thank you Long and McQuade!

Salespeople wouldn't even look me in the eye. I'll go to Steve's from now on.

The experience was great, thanks to Rebekah. Gave me suggestions based on what I was looking for. Really went the extra mile by confirming on the arrival date of a guitar I had a slight interest in. Best part was her super honest suggestions, really appreciated that. Will be back again for sure.

One of the better Long and McQuade stores out there, especially if you're into electric string instruments and basses. This is still the only store that I've ever seen a Yamaha Silent Bass and anything high end from NS Designs on hand. Pretty excellent print music department as well.

Phenomenal customer service. Graham in the guitar department in particular. He is infinitely patient and even though I was completely in the wrong he STILL went out of his way to make sure the situation ended with my complete satisfaction. Would rate six stars if I could.

I purchased a Roc-n-soc throne, which unfortunately had some manufacturing defects, but Matt at the drum desk easily worked the returns, and provided me with options to get another throne. My tour schedule caused problems for this, so Josh from head-office worked tirelessly to get me the throne, quite literally saving my back during a week of intense tech. They did all this while dealing with nasty shipping and backorder problems with AHEAD. In addition, Josh and Jesse from the Sudbury store (where I had a tour stop off), worked on his end to confirm the priority shipping, that way I could at least get some sort of drum throne while performing. All together this provided some of the best customer service in the wake of some serious delays from the manufacturer. 5 stars all the way for that kinda of appreciation to their customers.

The same excellent products and service you expect from Long & McQuade, but the store layout (split on either side of a convenience store) is admittedly a bit frustrating. Thankfully, they've implemented a map right inside the door to assist you in finding your way to the appropriate east/west location.

Even though Im a big nerd and am just learning they treated me pretty well

Rented with them many times. Never any issues. Good prices for rentals. :)

I use this company several times a year for various events from large public gatherings to birthday parties to fundraisers. They always have the items that are required for my event and I have not had any defective equipment rented from them. The speakers and stands go together well. The wireless mics work and I have used at least 2 of them at several event venues without them cutting out or the frequencies crossing. The mixer works and can be used with xlr and rca and 1/4" inputs. The rental prices are very reasonable.

I visited in hopes of finding the equipment needed for my voice over hobby. The staff were really knowledgable with what they had, as well as what I had brought in to match. Really friendly, too! I didn't wait long for service, and was out with everything I needed quicker than I thought!

Rentals are reasonable priced. And they don't charge much for a day late! I was only charged $1 for a day late on my mic. Thanks!

Love it here - professional staff, and very knowledgeable

The staff in the rental sections are awesome. Double check what you rent for cables/parts/functionality etc.

Amazing selection of new and used products, all of impeccable qual uity. Long & McQuade has everything you might ever need, from low, mid, and high-end products, which allows you to not break the bank. When buying audio equipment, it's important to speak to people who use it themselves everyday. The staff here are knowledgeable about the products, and use them for their own gigs or personal use. They also have competitive pricing, and great financing options. You can also rent equipment if you don't necessarily need to own a whole setup. There's more I could say, but it would fall under the umbrella of "Long & McQuade is fantastic," so I'll leave it at that!

Great store, very helpful staff. I had no idea about guitar cases and the gentleman on the phone gave me a good run down. Very happy with my decision and the purchase.

The best place to find all of your musical instruments, p.a., monitors and studio stuff. The staff is knowledgeable and friendly too.

A nice store (upstairs part) and their staff is knowledgeable about guitars!

Great selection, knowledgeable friendly staff. Pricing is decent but some online stores have them beat. Great shopping experience.

A classic that's been around forever. It's my first choice for big-ticket items, and their selection of instruments beats all others. They have considerably less items in stock than they used to - most things have to be ordered even if they're on display, and their Eurorack selection is rather modest compared to e.g. MoogAudio (which is a shame, really) - but that is what retail is struggling with everywhere in the age of online shopping. Staff is courteous, non-judgmental, and helpful; prices are better than anywhere else I checked. Highly recommended (although they're not too eager to return calls when you leave a message with someone... Tsk..tsk..tsk..)

Fabulous selection of instruments and helpful staff

Great for rentals and their staff is really friendly.

The staff is nice and willing to help and the prices and selection is far better than I have ever seen

We rented a guitar for my son at $9/month, which was a phenomenal deal. Then we wanted to purchase the guitar after a while, which they allowed 60% of the rental fees to be applied to the purchase. Incredible. We were very happy.

Fantastic staff and stellar merchandise!!! So happy!

Kristy was enormously helpful addressing my harp needs!

Wonderful and helpful staff, both friendly and knowledgeable. Went out of their way to accommodate a begginer musician!

Very competent customer service and great quality products! Highly recommend!

Helpful and friendly staff. Great customer service.

Veryhelpfully and knowledgable staff then will offer you useful help whether you are a beginner or advanced musician or music enthusiasts.

Never disappointed. Knowledgeable and friendly staff.

There's a lot of staff. To much. Smaller Music Shops would be better for diehard musicians.

Musicians everywhere know to go to L+M for whatever your music needs or questions may be. I've never come out of this place without everything I went in looking for. The rental options and system are stress free, easy and versatile. The staff is always highly informed and passionate. Can't go wrong.

Troves of musical instruments and related contraptions in 3 adjacent buildings, and amazingly friendly personnel.

Shop is awesome with it's stock, but personally I don't like the service. They are not very accommodative.

Staff are exceptional! They know their stuff and are keen to share this knowledge and passion with customers.

Went to this store and another Long and McQuade store on Steeles. Both stores have staff who ignore you when you enter the store. Not great customer service and even when I did buy something, the staff who helped me at the register seemed uninterested.

As big as 3 music stores. It's actually 3 separate locations that aren't connected but the same building. Great customer service with no pressure sales. These people are passionate about music and really feel like a friend who wants to teach you about the instruments and give you guidance rather than a sale.

Had questions about digital audio software and the staff was incredibly knowledgeable and helpful. Also the item I bought was 20$ cheaper (before shipping) than the cheapest online offer. Great place to shop.

L n M has fair trade in policy which they have had since the 1960s when I was in high school. The staff are helpful, knowledgeable and friendly.

It might be a huge chain, but staff are always friendly and personable and the prices are reasonable.

Canada's premier music store. Has everything you need from rock to jazz to classical instruments. Great knowledgeable friendly staff in sales and rentals