Pieter Huyer

Review of Long & McQuade Music

I purchased a Roc-n-soc throne, which unfortunatel...

I purchased a Roc-n-soc throne, which unfortunately had some manufacturing defects, but Matt at the drum desk easily worked the returns, and provided me with options to get another throne. My tour schedule caused problems for this, so Josh from head-office worked tirelessly to get me the throne, quite literally saving my back during a week of intense tech. They did all this while dealing with nasty shipping and backorder problems with AHEAD. In addition, Josh and Jesse from the Sudbury store (where I had a tour stop off), worked on his end to confirm the priority shipping, that way I could at least get some sort of drum throne while performing. All together this provided some of the best customer service in the wake of some serious delays from the manufacturer. 5 stars all the way for that kinda of appreciation to their customers.