Lewisville Volkswagen Review

Purchased an Atlas Cross Sport here, and so far I'm still loving my car. My salesman, Judd, was amazing. He was very knowledgeable, patient, and reliable in following up each time I reached out. I appreciated his authenticity and easy-going approach in guiding me along my decision to go with Bobby Beck's dealership vs other dealers. Left off a star because my interaction with the sales director and finance guy wasn't as pleasant. Judd made all the difference in gaining my business!

Buying experience was fine, good environment, had a trade in, etc. Salesman was good working with all the variables.
DO NOT buy GAP insurance from VW. I m deployed right now and just before I left my wife was T boned. The car was totaled. Now I m stuck making overseas phone calls between three companies so I don t have to fill in 5k depreciation on a 1 yr old car when I was told it would be handled with notification of the wreck and insurance info. All false.
Buy GAP through your insurance company, it s cheaper anyway.

The sales staff and management at Bobby Becks provided quick and fair service during a recent car purchase. I will be a customer in the future.

Go see Leo! He answered all my questions and made my purchase quick and easy. Easy to get a hold of as well and helps you out the best he can.

Always come here to get my car serviced! The people are so nice, and I always have a good experience!

I have this place a four because of unique environment and feel. The sales person was cool but when it came time to buy the process felt like every other place that I've purchased. The same let me talk to my manager routine, such a played out approach. I am waiting for an honest, fresh, and fair approach to take hold. The Service Director on the other hand seemed to have it together in the service department. Stayed tuned.

Worst dealer ship ever. My car was totaled and I went to get. A new New car from them I told
Them the bank I wanted to go with they ran the credit and came back saying it was denied and I can't get a car from them I went home and called the bank they told me they don't see any denial or even a request for a loan with my Ssn
The body language the sales rep had showed he didn't want to help or sell us the car

Next day I went to BMW and got a better newer car approved from the same bank they said denied me don't go there the sales ppl are no helpful at all especially if ur Asian they don't think I can afford good cars

Best VW dealership. Great selection. Friendly caring staff.
Scott Pittenger A#1

Horrible sales team. They are rude and a bit stuck up. I would recommend anyone to head to Frisco dealer.

Overall very nice experience. Sales process was fast. APR was great. Delivery was as promised. My only "kinda" problem was they forgot to call us when our plates came in. I called to see if they were there and they were. An oversight, but it could have gotten us a ticket had the temporary tag expired. Followup is important too. I will buy from them again.

Leo is the best!!! He was honest and treated me like I was family! He didn't try to hassle me and he made it enjoyable! Thank you Mr. Robert for being an awesome manager as well!!! I will be sending people your way!!!

I was very satisfied with the price and service they provide to their customers. Would gladly buy here again.

Second time to have a horrible experience- left ussitting there for hours and never told us the car was done - no video of car repair - no clean up - didn t see anyone for hours - didn t know how to ring up oil change

Engine warning light came on my 2009 Tiguin. The service guy named Eric told me $100 diagnostic fee can be waiverable if repaired in dealer shop. Otherwise, I need to pay the diagnostic $100 if I decided to repair somewhere else.

Eric told me the diagnostic will take about 45 minutes to an hour and they definitely can find out what the problem is.

After waiting more than 90 minutes, I could not find Eric who might be in his lunch time. Other service guy checked my car status and told me the four spark plugs need to be replaced. I said go ahead and finally I paid around $180 to leave the dealer.

The second day, engine light came back again. I drove the 2009 Tiguin back to dealer again and complaint to the service manager for the same problem not being fixed. The manager told me there might have 240 reasons to cause the engine light on. I left the car to dealer and now I'm sitting in the waiting room. I will see if they can fix the problem or come up with another story.

Wasting time and money when you encounter a dealer like this one.

Follow-Up Story:

Their remedy action is good.

Eric told me fuel injector is stuck open and needs to be replaced. The manufacturer will cover the warranty and I do not need to pay a penny. Besides, he asked me drive a 2015 VW Passat home which only has 10 miles on it. He will call me tomorrow afternoon after the Tiguin is ready.

See? Doing things right at the first time. Or, you will pay a price.

Because of their good remedy action, I raised them from original 1-star to now 3-star.

Leo was so easy to work with. The place has far more interesting decor than your typical dealership. Financing was fast and easy. I would definitely recommend going there to check it out.

Got the exact car I wanted, at the price I wanted. No runaround like other dealerships. Judd and Nicole got me in and out as quickly as possible. Great customer service.

Dealer try to sell you add stuff to car you like to get. They pushing own stuff over manufactured options. Explanation from them is all cars got tint windows, paint protection etc ... put by them and can't be removed.
Simple go to other dealer and get stuff you like not dealer "required options".
Not recommending this dealer for Volkswagen cars. I own VW different models over 30 years and know those cars well and dealers.

Had a great experience buying a car for my son. Steve Cohen was our sales person and he was courteous, considerate, and never rushed or pressured us. There was no up-selling (we were very up front about what our budget could manage) and no piling on of fees. I would recommend doing business with them to anyone looking for a car.

Leo took great care of me and was pleasant and fair during negotiations. He allowed me the time I needed to come to a decision on purchasing my 2017 Golf Alltrack.

They gave me the best price in the metro plex on my 40K Maintenance. Check out their web site to get at least 10% off any service, including just an oil change.

I have a maintenance package for oil change/tire rotations and they have worked with MPP to get it taken care of every time.

One time, there was an issue with Hertz, the rental company they do business with. I was forced to purchase this $19.99 protection since I was under 25, even though I thought the rental was free. The guy @ the rental place told the dealership I lied and opted in for this, which was offensive. Nevertheless, the dealership paid on MY BEHALF and told them to remove any temporary holds and authorizations on my debit card.

I will definitely always return to this dealership for all my service needs... and don't forget that coupon, guys.

As far as questionable tactics... that is on the selling side. The service side is top-notch. NEVER had such friendly service in my entire car-owning life... which is now three years, with a new car each year. (I've also never had a salesman I could trust. Every salesman I've ever dealt with lied to me, both before and after I paid for the car and drove off with it... and no I didn't purchase my car from L VW, too.)

They also helped me locate my audio jack which was elusive for me for about five months after owning the car... Hah.

One small downside... even though I'm salaried and could care less as to how long I'm out of the office, I was told about an hour for my oil change. It took about 2 hrs, 15 mins to get it done... I would've brought my laptop if I had known it was going to take this long, but now I know!

Bobby Beck's Lewisville Volkswagen is not being safe at all in regards to covid-19 safe business practices. My wife witnessed 2 people in and out of her car not wearing masks. She voiced concerns and was largely dismissed.
The reason she was told someone couldn t wear a mask is because they can t wear the same one all day. Yet the manager on the phone said they had plenty so lots of discrepancies.
They gave her an auto detailing wipe to disinfect. That does nothing.
We won t be back and suggest any other Volkswagen owners and shoppers to look elsewhere.
Was considering trading in my Subaru crosstrek for a Volkswagen but I ll be sticking with huffines subaru who went the extra mile for safety and comfort at my last service.

DO NOT TRUST!! The finance dept. stole $500 cash from me. I paid $3000 in cash for a down payment on a VW Jetta to James Cassels in Finance. After reviewing my finance paperwork later, I realized he put down that I only gave him $2500! He gave me a handwritten receipt for the $3000, but put $2500 on all official paperwork. CRIMINALS!

Edit: This is the VW at 893 S Stemmons in Lewisville, TX. Adding "Bobby Beck" to the front of Lewisville VW does not change the fact that this is the same VW dealership at 893 S Stemmons that stole $500. Potential buyers have the right to know about this shady history. Your response shows that you have no interest in doing what's right.

These guys always provide the best service! Courtesy drivers are so friendly, service adviser Tim Larsen is always knowledgeable and helpful and today I got a fun service video from T COLEMAN. I love this VW team!!

The staff at Bobby Beck's Lewisville Volkswagen are the best. All my experiences, from new car purchases to standard services, have been positive with by the friendly and professional people at the dealership. Highly recommended!

I went to another dealership previously and had a terrible experience. Shane was awesome, accommodating and very informative. I will trust my car to Bobby Becks in the future!

When you think of car dealerships giving a bad experience afterward this is a reason why.

Purchased two cars within three years from them. When we go back for help in service they did nothing, and lately to sell one of my cars I bought they quoted me thousands below what internet pricing and other non-VW dealers offered.

Customer loyalty goes out the window with this crew. Keep shopping around, there are other companies who appreciate their customers.

Sale started out OK, then came the add-on crap and fibs. $800 for a COP (program or "Certified" car)? At least the warranty is X-ferable and they came down on the price; then, only because I went for their SCAM VIN-etching BS. WARNING - NO Insurance discount for this. DO NOT PAY if "offered" this feature. Worth $20 it takes to apply, max. Don't take their word on NO negotiation of title/lic. fees - EVERYTHING is negotiable. And DON'T pay the dealer inventory tax - that's THEIR bill, not yours.

Great staff. This is the ONLY vw dealer I will use in the future.

**update** They ended up calling me after I posted this review. They even mentioned on the phone that they would fix the issue if I helped them out with my review. All they had to do was overnight a part and fix the issue. Instead they took my car in and snail mailed the part. It took over a week to get fixed. The manager gave me his business card and whenever I tried to call him for an update he never answered and would always have someone else call me back hours later (why give me the card in the first place?). They gave me a base model Jetta instead of a car that was comparable to mine and I could never get a true timeline until the very end. I raised my review one star because they did resolve the issue. However in the process of it they inconvenienced me greatly, and customer service didn't seem to be their first priority. I think they were more concerned with getting my review changed and thought doing it halfway would make it better. I will not be coming back to this service department.

Terrible Service Department: BEWARE!! Went in to get a simple patch on my tire. The service manager informed us that they were closing in 10 minutes. I told the service manager okay and that we would comeback tomorrow. He asked us what we needed and I told him I just had my tires filled and the tire pressure light came back on after a day and that I probably just needed a patch. After hearing about our issue he said he would take it in. The mechanic who worked on my car rushed the patch and damaged my wheel. He left grease caked on the tire when they returned the car to me. We were in a hurry so I didn't notice the damage he also caused on my wheel. I called the service department and got a VM. I left a message per the VM's instructions and explained on the message what happened and to call me back. I never got a call back.

Best VW parts and service dept. They are friendly and accommodating.

Excellent service from Leo Sangiovanni! thanks to him I have my new car !!

Great experience! Larry was awesome and a pleasure to deal with on our new Golf! Highly recommended!

Just took delivery on this beauty 2018 Tiguan SE, in platinum gray and I am in love. I traded my 2010 VW tiguan in for this beauty. I wanted to stop by and leave an extra special shout out to Heather Reid, she was my super smart, and knowledgable sales lady. I had been texting and e-mailing with Heather early in the week and I expressed that I was looking for 2018 retired loaner ( 2018 tiguan SE) she advised me to take a look on-line and see if I found anything there. I did, I found the exact model, color and trim that I wanted and I sent her a screen shot of the vehicle along with the stock # and she was able to locate the unit on property. Heather Reid is not only smart and a wealth of knowledge she has a contagious laugh, I don't think I have ever laughed so much during a major purchase. She had me and my husband rolling on the floor in laughter. Thank you Heather being so super awesome, honest and most importantly HUMBLE. You're the real MVP! This car buying experience has been a joy, I am extremely happy with my purchase and would highly recommend Heather Reid at Bobby Becks VW of Lewisville. This win definitely goes to you! Cheers and love a V-DUB

Melissa was very helpful with getting car problems fixed within 2 days. She was very friendly, honest and kept me update on everything. Highly recommend coming here!

I came in for a simple bulb and ended up not being able to get to the location of it. The sales and service staff took my car back to remedy my issue and found out that the bulb wasn't the issue to begin with, it was an issue with wiring in the trunk assembly and although they didn't have the time to fix it, they did the entire diagnostic assessment for no cost. There isn't much for them to do until I can get it into service next week but this experience has made me a customer for a long time.... I even had the time to eyeball my next car which might just possibly purchase next week instead of dealing with potential electrical gremlins... VW Passat R-Line will likely replace my VW CC R-Line. Thanks to the Service and Parts guys for the kindness and professionalism you showed me.

Josh Clay made my visit so easy, I highly recommend him for all your VW service needs!!! Thanks Josh!

Discouraging maintenance costs. Long wait. Friendly professional staff.

Not going back for service again. I made an appointment for 9 for an oil change and a recall. I asked how long it would take when I dropped the car and was told 1.5 - 2 hours. I had to leave after 3 hours 20 minutes, without having car washed.

I went in to get my car serviced. Got everything checked and it was all in warranty. They lounge area could be a bit bigger and the furniture can be upgraded.

Second car purchased from this dealer - and second purchase was due to level of service received on first car

I had a simple task done at another shop & went to two shops for help, this situation turned into a 2 day long task. I was stressed out & had my car towed here. Melissa, I believe that was her name was very helpful, she saw I had a hard day and looked out for me. Thanks to the mechanic too!

Josh clay was an awesome help with my car. Great place to get serviced!

It was my first time buying a car, Leo made it a great experience for me!! I would highly recommend him to whoever is looking for a car. He was understanding of my needs and didn't make me feel pressured into buying a car. He makes you feel as if he is selling a car to a family member! I will definitely be telling all my friends/family to go to him when they are looking for a new car!

Great buying experience! Jason Steward was professional and extremely efficient from the initial contact to the final sale process. No doubt this place is team oriented as everyone seemed to be connected at every step. In and out, less than two hours. Relaxed atmosphere, no high pressure tactics. We will be back, and no doubt we highly recommend this dealership!
Thank you for respecting our time, and having a very efficient sales process in place.

Great experience - Leo's the best! He listened to what I was looking for and made certain to match me with the perfect car. Staff here is super friendly and laid back. Nice no-pressure experience.

Really appreciate their work. They have been excellent. For every single time I have been there for service

Very friendly Employees only came in for Oil Change. Very helpful

Always a pleasure to do business with! These people always go the extra mile to help their customers.

Took my car here for mechanical issues with the adblue system causing vehicle shut down they were able to get it running for me again would give 5 stars if they had all the parts I needed or wouldnt have had a 5 day wait to get them in ... Team was courteous and informative though would definitely go back again

If you go to this dealership, you MUST deal with Leo. He will take care of you like no other. He went above and beyond to make sure I was satisfied with my purchase. Highly recommend him and this dealership. A++++ from me

We had a great experience with Wallace Gauthier at Bobby Beck's VW. He had the car waiting on us when we arrived. We drove, we bought! Our daughter is beyond excited with her first car. Wallace was extremely knowledgeable and I really appreciated that he wasn't too pushy. He has checked on us a couple of times and made sure we know how to reach him. Bobby Beck obviously knows the value of an amazing staff!

Josh Clay helped me out and it was the best experience iv had at a car dealership ever! Highly recommend!

I brought the car in because it had issues with the alignment, Turns out it took them a full month to figure things out. The service team keep posting me with what was wrong and how they approach the issues. I had to drive a few times to see the advancements.

They gave me rides to my place and when they had a loaner available they let me use it.

Great customer service especially Brandon!

I've been doing bussines with Bobby becks for more than 6 years now and they always give me the best service possible. A bit more expensive than a mechanic but worth every penny.

On the one hand, the facility was clean and accommodating. On the other hand, I was largely ignored for the 2.5 hours I was there waiting for very minor maintenance services to be done.

Went down with no expectations and then I met Leo. Easy going, comfortable but more importantly he listened ... to my problems and concerns ... courteously addressed them ... and now ... I'm the proud owner of VW Atlas. Leo you rock!!!

Outstanding Awesome Polite Quick Professional Honest Service!! Proud 2012 VW Touareg owner. Thank you Shane and Bobby!

Highly recommend this dealership! I came in looking for a specific vehicle (found on car gurus), and unfortunately for me, it had been sold just before I came in. Even though the car I wanted was no longer on their lot, my sales rep. Flash, went above and beyond, by locating an even better replica of the vehicle I came in for; exceeding my expectations. Flash and all the staff I worked with at the dealership made the car buying experience go as smooth as possible. Came out a very happy, loyal Bobby Beck vw customer! Awesome staff and awesome dealership!

Buy your car Anywhere else. I bought my car here 3 years ago and I have regretted it countless times. The car ? Is just a car and I've had countless issues with it which is Not typical of a VW. The service though is what really makes me regret my purchase. I bought the car with Landon Beck, in the negotiation there was a deal to fix the mirror of the car which was broken when we first saw the car. It took hounding and major effort on my part to get it repaired. The service has only gotten more frustrating since. Buy your car at a different VW dealer if you have your heart set on one. I have regretted my purchase here too many times to not leave a warning for the terrible service I have continuously received here.

My husband and I worked with Heather to buy our first Volkswagen! Heather was so great to work with, dealt with a lot of back and forth from us, and really went to bat to ensure that we got the best deal possible on our new Tiguan. This was the best car buying experience I ve had, and I fully attribute it to Heather s patient salesmanship. We are so grateful for all of her time, and so happy with the deal we got on our car!

I bought a car from them yesterday and everyone was beyond great!!! The best customer service I have ever received! Scott, Paul, Shane, and Tim went above and beyond what they had to yesterday. Thank you so much!

Great service techs that are extremely fair and transparent with their pricing. Highly recommended.

I had a great buying experience with Judd Baker. It started with an online request for information and 24hrs later I was driving away in the exact vehicle I wanted. Thanks for the great service!

If I could give a dealership less than one star I would. DOOOO NOOOOOT COMMMEEEE HERE!!!!!!!!!!!! I thought I was purchasing a brand new car...I have done this several times in the past and never had an issue. And I was told that the documents I provided would suffice! It has been 3 weeks my car still isn't financed. I spoke with Chris last friday who stated he would get it taken care of and call me Monday it is now WEDNESDAY and my car is still not financed. I had to call in several times to get an update and have been treated beyond poorly throughout this process. Chris was beyond rude and if you have the option to go somewhere else do it! This has been a nightmare and I wish I would have done business with someone else.

Bought my new VW atlas from Bobby Becks
Heather was amazing and talking the owner into selling me his car!

Excellent dealership! Very helpful staff. The building is very clean and great selection of cars. Worth the drive to just the the old beetles they have on display.

Moving from out of state always presents concerns when getting set up with a new dealership. Are they trustworthy? Honest? Perform quality work?

I traded in my Passat and bought my Atlas there about 15 months ago. I am pleased to share, I had a great experience with the sales department. They were transparent on the cost and even shared when it may be a better time to buy from a price perspective. They happened to have the exact car I wanted when I was there and I ultimately decided to forego waiting. Since buying the car, I've had it serviced there for all my oil changes, window tint, and warranty work. I love the videos the service department shares when diagnosing work before it is performed. Shane has always been so helpful in getting me in and out within a timely manner. The atmosphere and family friendly feel of the dealership is truly a welcoming place that larger dealerships aren't able to deliver on. I will continue bringing my business and friends there because I know the quality and professionalism will always meet or exceed my expectations.

5-stars experience from beginning to end. Pete Hodge is a wonderful sales rep. He made the process easy, convenient and fast for us. He worked to meet our needs and desires and give us a workable deal. We are very happy with the experience.

They turned what very well was a disaster into a positive experience. That should not have been possible, the guys here are great.

Loved my service visit!! Aaron was awesome, and Chris even showed me a used TDI to test drive!

I have visited this dealership to test drive a Tiguan in consideration for leasing the vehicle. It was over 90 degrees outside, and their test drive vehicle which is brand new had no AC. The AC in the brand new Tiguan I test drove was already broken. This was going to be my first VW ever if I was satisfied with the test drive, however I could not justifying buying a car that breaks down on the dealership lot when it is brand new.

Is there a lower rating than one star, I would have given it. We walked in at 7:50 to look at a car. The "sales" guy asked us to leave because they were closed. I work too hard for my money to spend it with an ungrateful hump like him. Other VW dealers out ther. Keep driving when you get to this one.

Leo was very helpful and personable throughout the entire process. He made it as painless as possible and I ll definitely be recommending him to others. My dad was with me and he is even considering purchasing another car through him as well!

Recently purchased a used vehicle there and worked with Heather. She was extremely helpful and listened to my concern and questions. She was very flexible working with me on when to do the test drive and picking up the vehicle. I feel like the vehicle i purchased was an amazing value and it works wonderfully.

Unless you like to leave voicemails that will likely not be answered don't even bother calling these guys

Saturday, 07/24/2020 - Mauricio [Mo] Puig was absolutely terrific! Amidst the current COVID pandemic we're all encountering, we shopped around today for a new leased SUV and Bobby Beck's staff was ahead of the game, with all staff being compliant with their face masks, constantly disinfecting the vehicles and showroom furniture! It definitely made us feel more comfortable to be there in person looking at the new vehicles. Mo even showed us around the service department where they were all extremely nice and professional. Keep up the great work guys and thanks for all your help today!

They charge you for job they didn't do it and when go back to fix the problem they talk you out...no time now, are you sure, maybe it's something else, blah! blah! blah! Bottom line, I went to different dealer and they find it wrong and fix it. Extra money and extra time for it. So think again when choosing your vw shop!!!

"Total cost of repairs $2119 before tax to just get it in working condition...OMG! Scam much?!!!"

Have you ever seen that Matilda movie? The part with Harry Wormwood the car salesman that sells horrible vehicles all busted up after the first day? Well that is Richard in used car sales and this Volkswagen dealership is their car lot. (bit of reading skip to the end if want the detailed horror right away)

I looked on their website and found a used 06 Kia spectra. It was bit over priced, but when inquired and I told Richard about all the duds been dealing with on craigslist, Richard assured me they would never sell me a bad vehicle that Volkswagen prides its reputation on every car sale. Richard told me the used 06 Kia spectra was a solid vehicle practically brand new under the hood! Richard explained "the Volkswagen mechanics looked it all over and has no mechanical problems and blows some nice cold ac!"

Well get there and get in the car. Richard INSISTS on riding with us...this is uncommon since provided insurance card and my drivers license, but I blew it off. First the start up was a little loud but not knowing much about the car I thought maybe it just had a large engine and this was normal...(not so). We get it to the freeway and are just starting to get it to 50 mph and Richard points out their is normally heavy traffic and should pull off asap at the coming exit. So i decide sure why not. The hidden motive was not known, because didn't get it to higher speeds over 60mph.

Thinking we got a good deal and my girlfriend and me being first time buyers at a dealership she was reminding me that Richard said "the Volkswagen mechanics looked it all over and has no mechanical problems and blows some nice cold ac!" So i signed the "as-is" papers and got a busted up vehicle.

Now what does that mean "busted up vehicle"? I get to driving home and get to 60-70mph on freeway and steering wheel starts shaking like a wet dog! I am freaking out so when get home I call and get told to bring it in Monday that they will look at it. I am happy...get there tell them about the start up noise that seemed a little loud and about the steering wheel and they say it is a CV axel that was cracked...they will fix it free of charge. I think awesome they are standing by their word making certain to send me home in a solid vehicle. I get the axel replaced. I ask about how that effects the noise when the car isn't even moving and the hammer falls. "Look we are not fixing anything else if there is any other problems, on this vehicle, but it should be fine. Be happy we did this! Take the car and leave. You signed an as-is it is your problem now!" 0_0...

Well I took it home and guess what...steering wheel still shaking and noise is still there and nothing got fixed! I took it the next day to the Huffines Kia dealership and paid $135 to have them inspect it telling them word for word the same issues. They kept it over night hunting down the sound...

Issues found:
2 tires with dry rot from sitting so long, abnormal wear and tear due to need for an alignment. "3 engine mounts and transmission mount COLLAPSED!!" Requires a power steering, brake, and coolant flush to top it off. Estimated cost of repairs

$1576 for the mounts, $99 alignment, 2 tires balance (only good ones not including cost for the other 2 tires with dry rot) $49, P/S flush $117, $129 brake flush, and $149 for coolant flush +tax!

Total cost of repairs $2119 before tax to just get it in working condition...OMG! Scam much?!

Do not buy any vehicle here. This is there quality control? This is the worst car experience I have ever had. I am a UNT honors student, I like to think I am not stupid. I might not be car savvy, but I never saw this coming and it is WRONG what they do to their customers. Do not walk away RUN!

I am saying this to all the students at UNT where I study, TWU where my girlfriend studies, and everyone else in the Denton, Lewisville, Carrollton, and surrounding cities don't even look or call! They do not care about you as a customer or as a person.

Oh my gosh. I have no words to describe how amazing this place is. I was here once a long time ago just looking at Jetta's. I recently bought a VW Beetle and the headlight wasn't working. So I went into the dealership this past Saturday and... wow. I was welcomed like a person. Not like a dead animal being picked at by vultures. The story only gets better. When I walked in, everything was so colorful. Everyone looked like they were having fun. It seriously looked like the happiest place on Earth. There were rainbows and tie die shirts. It was a flower child's paradise. The atmosphere was great. I went into the service area and immediately, I was helped out. They fixed my headlight in less than five minutes, no charge. Now everything is running perfectly. I drove out of there with my convertible top down yelling, "I am a satisfied customer!" I will definitely be coming back when I purchase my next vehicle. I never want to own another car besides a VW. You keep doing what you're doing.

Everyone from service to sales treats you like family. I would like to mention Tim Larson in service he has always taken excellent care of me and my vehicle. Also John Chapman helped me in purchasing a new vehicle. Would not go anywhere else.

Nice staff who took time to help me in a tight situation. Great price on the vehicle I purchased!

I first want to say that Jason Steward is probably the nicest most professional Sales Advisor I have ever met in this business. I love a Volkswagen and I have been an owner of a lease purchased Jetta for 5 years up until I turned it in yesterday. Bobby Beck s Lewisville location is the place to visit if you re looking for courteous employees unlike the Clay Cooley location off of Lemmon. Those people made me feel so uncomfortable, it shouldn t matter how low a persons credit score is, all people deserve to be respected and I did not get the professionalism I deserved there. I had truly given up on even wanting to finance another Volkswagen after my lease ended because of the horrible experience I endured there but Jason turned that around with his welcoming demeanor and infectious smile. Mr. Beck you should be proud at the people at your Lewisville office because they embody exactly what true Customer Service should be. Thank you all!

I bought a preowned 2015 jetta s in September of 2018. Shortly after buying the car, I had issues with the air conditioning cutting itself off, but making a blowing sound still that sounded like the defrost was on. So in November 2018, I took it to the service dept at the dealership to check on the issue. They didn t find the exact issue, but found that there was a seal not properly sealed on my windshield and THAT was the blowing noise I heard.
After that there weren t any more hot days that required my air conditioner to run for long periods of time, until just this May 2019. I made an appt with the service dept for Tuesday, May 21 at 9:00am.
One or two days later, I received an electronic report of my car s health. This report showed that I would need to pay a total of 5286.22$ for all necessary repairs, which includes the cost of 2842.69$ for fixing the air conditioning issue that they were unable to find last year. The difference between when I brought it in, in November vs. now is that it was still under warranty in November, but now is not. Another attention catching item on the quote was 79.95$ for an oil change. I had JUST taken my car in for an oil change to the same place I ve been going for 12 years. I spoke to the service advisor about this, and she said that my oil change wasn t done properly so it s leaking oil. I asked her to leave that and all other recommended repairs alone because I could take that back to my oil guy and have it corrected for no additional charge. She said ok, no problem .
I told my service advisor that I do not feel like I should pay for the repairs to my ac because I had attempted to get them to fix it while it was under warranty. It just happened to be too cold for the Ac afterward so the issue didn t show itself again until this summer. She got in touch with the warranty dept and got them to agree to pay for half of the repairs. I was dissatisfied still because that is still over 1400$ out of my pocket that I would not have to pay if they d fixed the issue to begin with. So the dealership said they d repair my ac if I could pay 500$. I argued that it was still not fair, so the service manager told me to call vw care dept to open a claim for the remaining 500$.
I called vw care and left a voicemail. My call was returned in about an hour. I plead my case to the care rep and she put me on hold to investigate. When she came back on the line, she let me know that the service manager had called in ahead of me and they would absolutely not waive the final 500$ even if it meant losing my business on future car purchases. I had no choice but to approve the 500$ to fix my ac.
After I picked the car up, and paid the 500$, I drove straight to my oil change place and told them what Bobby Beck s service dept had told me about the oil change being done incorrectly. They took pictures of the cap under the car and checked the oil level and clarity right in front of me. There were no leaks, and no need for an oil change. So why had the dealership quoted me for one?
Lastly, they quoted me 499.95$ to change my front brake pads, and 499.95$ to change the rear brake pads. I just went to autozone and bought BOTH sets of pads for 71$ (and they come with a lifetime warranty), and am having a car friend switch them out at no charge. Um. So there s a 930$ difference between doing them myself or having them done at the dealership. Wow! There s another item on my quote for fixing my fuel door that won t stay closed: 465.93$. I googled the price of the part, and it s in the neighborhood of 30$. There are more items on there at a super marked up price, but you get my point.
I will never return to this dealership, and I hope all other consumers are weary of this place. They are shady, and will attempt to rob you blind

I had the unfortunate experience of stopping and chatting with a sales person and then doing a test drive at this dealership. Prior to getting into the vehicle, the salesperson told me that the the next level up from cloth seats was "leather" but I told him that I thought it was leatherette (vinyl or faux letter). He told me I was right and that he had "misspoke[n]".
Back to the test drive. During the test drive, the vehicle ran out of gas, and I was stuck in the left turn lane with 2 feet of shoulder to pull the vehicle onto. My salesperson rescued me and was apologetic. One star for the apology. He drove me back to the lot and quickly tried to sell me on some vehicles. I had told him at the start that I didn't have my vehicle to trade-in and wouldn't be able to buy any vehicles until I got it back from the body shop.
Back inside the dealership, the general manager, looking visibly upset, was pacing waiting for my sales guy to end the sale pitch and drive with him to the test-drive vehicle to pour enough gas into it to drive it back to the dealership.
Under these circumstances, the appropriate thing to do in my view is for the manager to apologize directly to the customer. Perhaps he was so angry at the sales guy he couldn't bring himself to do it. Best customer service practice is for the head cheese to apologize directly to the customer after something as egregious as this, though.
The dealership called me a couple of days later to give me a survey, which ended with them asking me "when I would like to come in" to buy a vehicle.
Bottom line: The whole experience left kind of a bad taste in my mouth.
I thought this was among the lousiest things that could happen at a car dealership. Only a day later, another dealership proved me wrong. The sales person there made a mistake and asked me to lie to his manager to cover up his mistake. So, I suppose by car dealership standards, I faired well being given a car to test drive with only a pint of gas.

They were great. My car broke down a couple weeks ago and the first auto shop I took it to wanted to way overcharge me (For example: Almost $400 for spark plugs). So, I took it to Bobby Beck's and they gave me a great price along with quality service. Thanks Mr. Tim.

Had an issue with warranty work but my service provider stepped up and got everything taken care and made sure I had a loner car for the 3 weeks. Thank you Aaron Allison and your team for all their hard work and dedication in providing some of the best service I have ever received at any Volkswagen dealership.

Extremely high priced service repairs. Shady consultants. Tries to scam you on services. Will give three prices in same sentence. Looking for a good European mechanic.

Not everyday a business gives you such a great experience you want to stop what you are doing and tell everyone. 5-star experience all day long! Took my Passat in for a small service and Jimmy and the team are always so helpful and welcome my family with a smile. See you guys next time and keep up the great work!

Great service, they will not try any funny stuff and very proffessional technicians