Topped up my account with 10 pounds which would al...

Topped up my account with 10 pounds which would allow me 1000 minutes to my selected country. 1 day later money is still not on my account. Customer service called, took me an hour, they offered me a 2 options. 1. give me enough credit for 200 minutes (I payed for 1000), 2. transfer me back my money in 10 days, which would prevent me to be able to use my phone until I receive back the money and top it up again. After telling the supervisor that I need a solution that is satisfactory for both of us, he hanged up the call.