I received my SIM card by mail, a mailing service ...

I received my SIM card by mail, a mailing service confirmed 2 days later and for now nothing works!
After a customer service phone billed Frs 1.-50, they told me to wait another 48h
I took a subscription for a year !!!
*** 3 days after nothing works ***
Good with regard to the commissioning it is absolutely not necessary to take into account the received mails and even less of what tells you the customer service !!! When you contract your subscription there is a date indicated for indicative purposes, and this is the one that prevails. So counted about 2 weeks.