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I got a Lebara sim card at Gatwick airport. I regr...

I got a Lebara sim card at Gatwick airport. I regretfully bought a 30GBP sim card which was supposed to last me the month by providing me with 10GBP data. Alas, the following day my data plan was exhausted. Apparently there's some fine print explaining that you need to not only enable your phone but there is another step to enabling your plan otherwise your 30GBP is assumed to be pay as you go.

Their setup instructions are poor and seem to have tricked others after a browse of the internet. After discussing my issue with their customer service, it seems like they are aware of how this is broken, but they don't care enough to remedy the situation. Their advice was to give them even more money (!!)

I commonly get local sim cards and have done so in various countries across the world and this was by far the worse experience I've ever had.

I strongly recommend that you avoid Lebara. The setup instructions on a Three sim card are far more straightforward and their customer support far superior. The low reviews are justified.

Update: I finally got assistance from Lebara via e-mail. They were much more useful than their Twitter staff (which is most strange) and they accepted that I was not aware of the activation process and we've resolved it in a way I am satisfied. However, I'm still very concerned that I was only able to fix this because I am English speaking. I worry that non-English tourists not familiar with their brand and how it works could easily throw away money and fall into the same problems. Lebara - please work on your onboarding customers process!

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