It takes 2-3 days to get a customer service respon...

It takes 2-3 days to get a customer service response over email, and they are closed on weekends. Tried to get a roaming package and asked a week in advance for help. Their email responses were not helpful at all. I was already traveling and used all my EU data so I and needed more data to navigate. I purchased 'top up' credits, which was apparently the wrong thing to do, and they would not refund me. So I had to use the credits for an available package. I have no idea how many EU credits it will give me... And I'm sure I'll be waiting another 2 days for that answer.
Not to mention the internet is VERY spotty. Works half the time

Not recommended for traveling.