The international calls never got connected!!!??? ...

The international calls never got connected!!!??? If it was ever luckily got it thru, it was connected to somewhere else in the globe and definitely NOT where I intended to call! Worst of all, it took off the credit for the calls which I didn't make. cheap & nasty that it is! :( The customer service consultants (in INDIA or Philippines ?) are hopeless to resolve the issues, Rebecca, Emily, Colin, Elizabeth, Viola... either kept saying sorries or asked me to wait for 72 hours to see if it ever get resolved. I've made at least 10 customer service inquiries and still going on... ... ... ...