They did everything very well. Great area and location, across from casino, slightly east of the Riverwalk Mall, just west of the Hilton, Aquarium and the quarter. Inexpensive upgrade to a 500 sq. Ft. suite with both river and city views. Great beds.. awesome sleep. Would gladly go back.
Staff is professional and so friendly! We love it here!
The Le Meridien was a phenomenal hotel! The best customer service I've ever received in my life! ALL hotels should send their staff to the Le Meridien for customer service training! My wonderful experience began with the energetic and sociable valet and just got better and better! The Bellman, Lawrence I can only say WOW what phenomenal customer service! Tyler at check was so helpful, commentating and quick. Keyon the bartender makes THE BEST Bloody Mary's and he is incredibly handsome (sorry ladies he is happily married). The lovely waitresses upstairs in the restaurant thank you all! It's very evident that this hotel cares and values their guest and business.
People will forget what you said, people will forget what you did, but people will never forget how you made them feel.
-Maya Angelou
Location was very close to french quarter, walked there everyday. Room was clean and neat. Breakfast area was slightly understaffed
Good quality place , the hall ways could do with a redecoration 2017
Delightful. Great service. Excellent french fries.
Not a bad example of a Le Mer, however, asking the bar man for a whiskey and then being poured and charged for a double was a bit of a sneaky trick. Lack of umbrellas on a rainy NO day was a bit of a bummer also.
Amazing hotel. Staff was the best. I so will stay here again and again
Great Hotel and overall clean establishment. The lobby had a nice and inviting atmosphere.
I really can't say anything positive except that the location is primo. It might be the most conveniently located hotel if you're in the area for business. Otherwise, it's incredibly expensive ($6 for water from the bar), the a/c is non existant, and the rooms aren't sound proof so you can hear people in the halls and in other rooms. Disappointed here.
Amazing!! Very attentive, personable staff, great decor, coffee+++++, room was perfect!! These attributes made my Birthday weekend a complete blast!! Thank you!!
Very nice rooftop pool area, especially when they have Nola Snow Snoballs :)
Pool was too small and had no steps, only ladders. Food is overpriced imo. BUT they let us check in early and check out late. Room was nice, view was nice.
Is this really a W hotel? very bad experience with it. It totally needs a full renovation and I'm not talking only about coat of paint. Redo everything! carpets are filthy, smells like mold, you can hear everything from the rooms next to you. The only cool part is the lobby and common areas, good for drinks. But don't stay overnight, W Hotels should either renovate the property or sell it.
Very nice decor, comfortable rooms. Service could be improved though staff is welcoming. Located in a modern building, not a historical one. Ideally located for a visit to New Orleans.
Nothing but problems in all 3 rooms we rented. Further, hotel ran out of pillows and shortages on towels. On 2 of the nights we didn t have enough clean towels for each in the room. Safe didn t work in one room as well. Management s response was to give me 10,000 points to apologize. Lifetime Platinum Elite at Marriott clearly means nothing. Do not recommend this hotel.
Clean room, nice bar and lobby. Great location as it is close to the French Quarter
I came here from Atlanta for a work event and all the staff was so helpful and full of smiles even with crowds of people. Def coming back to stay next time!
This hotel normally runs $99 per night and when the essence festival come in town they have the nerve to put their prices up to $4500 per night it should be a law against this New Orleans have made enough money on the people and then have the nerve to want you to prepay and it Vance and if something happens and you lost all of your money and you can make the trip it should be a law against this
Best hotel I've stayed in in NOLA next to the Ritz.
Great location! Stayed a week during Madri Gras right across the street from the casino! The room was just Ok! Small it took the hoy water forever to get hot the sink leaked and the maid didn't change the sheets and I was sitting right there watching..i give this place 3 stars bc the food was good the service was great and the location. Wish I would have taken pics but got sick on the trip...
Wonderful staff and rooms. The checkin process does take a little longer than comparable hotels but overall the stay was great.
Stopped into this place after watching a very strange art video we realized there were no luggage carts available to guest. I don't like places that will not let you be a man and carry your own bag. What type of sissy do you think I am? I'm done with staying here. Good luck to you and your stuck ways. By the way, the art box guy sucks.
The hotel is not recommendable from our side and does not deserve 4 stars. The front desk is absolutely rude and valet parking is overpriced at over $ 50 per day. The rooms are shabby. Carpet dirty and the sheets partly. holey. Room service doesn't clean well. In the drawers you can find garbage from guests beforehand and nothing is wiped. The pool is an absolute joke in Live and the upholstery of the loungers is just dirty. No-go.
Worst hotel on our USA trip
Excellent service, but I did receive a a package intended for the room of someone else.
Disappointed in the overall feel of the hotel...feels dated in the hallways and the room. No coffee shop, just a small bar. Visited for work, but would not recommend if choosing on my own.
Our group got screwed on pricing. We reserved for 3 nights, OCT 24-27, at a high rate, then, before we arrived, I saw on website FOR THOSE SAME NIGHTS / SAME ROOM TYPE $131/night and requested that advertised rate...final bill? $912.36 for 3 lousy nights in a dated (i.e., old) room! Never again.
This hotel has been renovated. Years ago it was something else but the upgrades are beautiful. The staff was very attentive and the checkin process was extremely easy. It's in close proximity to great dining and tourist attraction yet far enough from Bourbon street that you can relax without hearing all of the noise. The only downfall is the pool area is very small.
Very nice place. Rooms are very comfortable. Very clean. Super nice lobby and great seating areas.
Okay hotel, in need of an update. Close to the casino. I'd recommend the W in the French quarter if you are looking for an SPG property.
Huge improvement from the previous W Hotel that was here before. Trendy, European chic lobby and nicely sized rooms. The staff are remarkably helpful and service-oriented for a 4-Star hotel. LMNO restaurant is a disaster and simply must go, but otherwise, this is a solid business or leisure SPG hotel.
The rooms have paper thin walls. Our neighbor left his tv on for days and the noise in our room was unbearable. A horrible experience.
Room was very nice! No coffee in the room, and the hallways were dirty and creepy.
Great hotel hotel. Heather at the bar was awesome and recommended the perfect pub after having a few at the hotel bar of course.
The hotel was great. The breakfast buffet was very good and had a variety of food.
The rooms are comfortable and have all the expected amenities, the location is good just a few blocks from the French Quarter, the food and service are great. The only complaint is the fact that I could hear every sound from the adjacent rooms, from phone conversations to bathroom stops!
Hotel is awesome!! Great service!! Kevin is wonderful!
The ppl who worked here were so nice and helpful but I wouldn't stay here again. They held double what they said on my card. The room was ADA compliant small, dark, no counter space. Switched rooms and that room had dirty towels on the rack and had a horrible sewage smell, luckily we were hardly in the room. We requested and was granted a late checkout but on checkout date there was no record of that.
Trendy and centrally located hotel - love staying here
One of my favorite hotels in New Orleans. Super clean, friendly staff, convenient location and easily accessible.
It was my first time in New Orleans (trip was back in April) after dreaming about making my way down so long.
The hotel is within a walking distance to the French Quarter, which is fantastic. Had a great time with fun and professional staff at Le Meridien and awesome recommendations from the concierge both for food and other random things I needed last minute as my schedule changed (preferred to rely on personal recommendations versus wasting time on the internet).
My SPG level and rate included 3 free tickets to museum around the area and also free bike rental with a promotion for "stay 3 nights and get one night free" deal, so this was a real treat for the time I stayed (4 nights total).
Will definitely return in the future.
Hotel was updated and staff was very friendly and professional.
It was nice but transportation to and from airport is expensive.
Stayed here December 2019, was a really nice clean room. Facilities were modern and worked well, spacious, housekeeping did a great job. Neighbours and room quiet. View was OK. My only complaint is that there was no fridge or microwave in the room--stayed here for 5 days and had to get takeout for every meal because of this. I understand that it's a fancy hotel but must that mean that guests have nowhere to store their own food?
Nice rooms, great customer service and great location.
Great location near everything. Room is a little cramped at the door. Disappointed that this is the first spg property we've stayed at that didn't give us bottles of water. Continental breakfast is nothing to get excited about, but Mother's next door had incredible breakfast. Bed is comfy, and the bench/couch is too.
Good location, nice hotel lounge and friendly staff. The room was decent and a nice view of the Mississippi River.
So far after being here 4 hours, very nice hotel. We are on the 16th out of 23 floors ( I think). View from our room.
Ice machine broke rude people wanted big tips for anything staff do really disappointed
So far it has been a wonderful stay! Belated anniversary trip. Very cool modern look. Very helpful and friendly staff. Clean and comfortable rooms. Would highly recommend.
----Update on 9/22/18----
They still charged us for using the mini bar but we didn't even touched it. The front desk was just lying to us. If I could, I would give this place zero star.
----Original review----
Spend $20 more a night somewhere else would definitely be a better idea than staying here.The first thing we noticed after we got into the King-size bedroom was that the room is small, and it only has a shower, no bath tub. Second thing was that there was dust on all the furniture and the self in the bathroom. Third, their so-called "Free Wifi" only works in the lobby area, they made it very difficult to get wifi in the rooms so you would more likely to pay for internet.
The worst was that by the time we were getting ready to sleep, we found the bed sheet was dirty with makeup stain and black hand print on it. We called and asked for new sheet, and the hotel just sent a guy up to give us new sheets and then he just left, we had to change the sheet ourselves. When we checked out, we were charged for two items from the mini bar, which we never touched or had at all, fortunately the front desk receptionist trusted us and said she would cancel those charges. After checking out we were just speechless, since this is not the kind of experience anyone would like to have when you stay in a hotel. Changing the dirty sheet yourself and got charged with something that you didn't have? It wouldn't even happen in motels.
Apparently this hotel has some kind of management problem that they let customers use a uncleaned room and made very little effort to solve the problem. In a city like New Orleans that depends on tourism so much, this experience in this hotel was a huge disappointment for us. I don't know if we are ever gonna come back the this city, but for those who plan to visit New Orleans, there are plenty other hotels in the same area that can offer better service for the same price.
Their valet service ruined our vehicle because they said they knew how run a stick shift car....THEY DID NOT and RUINED our clutch on ours. They refused to pay or help on the replacement. Just awful!
Well placed hotel close to many of the places you may want to visit. It is walking distance to the French Quarter, Superdome, convention centre and the casino to name a few. The rooms are adequate but my major issue is the poor lighting so you are forced to dress and make up in the bathroom. There's a great bar which serves food and the restaurant serves great breakfast but I'm not sure if it serves lunches and/or dinners. There's a cute little pool and area to sunbathe and chill. I would stay again.
The staff is extremely friendly and helpful. They will make sure you have a good stay. The building itself is nothing special. Old elevators with a frustrating key card system, noisy traffic (street and river), and little things like leaky faucets, hard beds, no top sheet, etc. I would stay here again, but I might consider other options first.
Customer sevice from front desk was excellent felt welcome immediately as i wlk through the door!!!
Room was very clean when I arrived. Spacious interior to the bedroom and the bathroom. Very nice showers! I dont think my room had a fridge that you didnt pay for things in. Bar was nice and so was the restaurant attached to the lobby.
Disappointing. Worked out of Le Meridien New Orleans for a conference. Horrible internet service made it very difficult. Ondemand TV also defective. Food left in my room from previous hotel guest when I checked in.
Keiara did a great job of making me feel welcome on check-in, the room was nice and comfortable, and all the amenities were great. Would have liked the option for a lighter sheet on the bed instead of just the heavy blanket, but not enough to actually go ask for one. :)
refrigerator didn't work, tv didn't work, air was a bit off as well
Parking is probably your greatest expense. 9 hours in a parking lot is $20.00 and you will be booted if you don't move.
People were nice. The lobby and bar were nice. The parking team was nice but understaffed and slow. Had to wait at the front desk for twelve minutes to check in..., and I was the only guest there. A nice lady finally walked out of the back after I called Marriott and asked for the front desk. She was nice enough to explain everyone was at lunch but her and she was not told they had all left. The room was stained. The carpet was old and matted down with stains. The corners of the room and bathroom were dirty. The outside of the glass was in so much need of a window wash crew it had turned green and moldy. Way too many nicer hotels in NOLA to go nack to this one
Nice hotel, friendly staff. Walking distance to Canal and Jackson Sq. Had a few issues with air in my room, but overall good experience.
Room had a drainage smell manager extremely unhelpful had to go get another room somewhere else
HORRIBLE ON-SITE MANAGEMENT
The hotel is completely renovated and is beautiful
The location is fantastic
BUT, be prepared for a staff that is so 'in over their heads'
If you know this going in to your stay you should enjoy
Maybe they get their act together sooner than later
It's a shame because the property does have potential
its a good thing the common areas at this hotel are dimly lit because if you look close enough, you can see this place takes a beating.
Awesome location spacious rooms well air conditioned excellent service
