4 years ago
Wow, what a disappointment! Felt like a king until...
Wow, what a disappointment! Felt like a king until we signed the papers and took delivery. Then, they don't fix the things you agreed upon, won't order the parts they promised and basically just blow smoke up your ass until you leave (and even after you leave). Bought a used unit from them in December 2015. It's June 2016 and I still don't have the parts they were supposed to order. I have called at least 15 times and keep getting the runaround from 3 different people. Was told numerous times that the items were sitting right there and would be shipped the next day. 6 months later, and I had to call again today to see where they are. This time I was promised a tracking number to be emailed tomorrow. We'll see....not holding my breath. When I was in the purchasing stage, I swear I got 15 to 20 phone calls from sales people, finance people, delivery managers, etc, all introducing themselves and promising me an amazing buying experience. After they had my money, I couldn't get a message returned to save my life. Seems like they stopped answering their phones. I had to keep calling until I caught someone in person. Then, I still got lies. I even talked to the manager's manager. This place is way too big to care about their customers. They sure put on a good show though. And I see that someone is answering these complaints and giving the same p.c. answer about how they care about customers and want to earn our business for life. Well, you sure have a funny way of showing it. You have certainly lost a customer for life and sadly, we are a 30 something couple who are full timers and will probably purchase numerous rvs over the course of our lives. There are plenty of other dealers out there who deserve my money much more than Lazy Days. Don't be fooled by their facade, they don't care about you. There is so much more to my story, but I think I got my point across. I waited 6 months to write a review because I was so angry that I wanted to be fair and honest and give them a chance to fix it, and I knew an immediate review from me would just be an ignorant complaint. But now, even if I get my tracking number tomorrow, it is way too late for them to fix it. They've had plenty of chances.
UPDATE-6/23/16
I finally received this package that I had been promised. Guess what? Wrong parts! The shipping label on the parts that were sent to me were dated December and January, which means that they were, in fact, just sitting there waiting for someone to send them to me. So, I called Billy Black again and had to leave a message because he will not take my calls. I left a polite message that the parts were wrong and asked what he thought we should do about it. 4 days later, and still no return call from him. So, here I sit again at square 1. Take a look back at the reviews and you'll see a pattern of the bad reviews all having the same issues. Then check out the 5 star reviews and notice that a lot of those people didn't actually buy anything from Lazy Days. The opinion changes of how important you are to them depending on whether or not you signed the papers. Please take your money somewhere else!
UPDATE 7/8/16
I called on 6/23 and left a message of who I was and why I was calling. On 6/24, Patty Wilson returned my call and listened for 15 minutes while I explained my whole story to her. She was very sympathetic and agreed that my situation was ridiculous and that certainly isn't the way they want to do business. She promised me that she would get a hold of a higher up and fix this situation. 1 hour later I got a call from Don who was some kind of service manager. He said that he was very sorry and that he personally would make sure this was fixed and since it was Friday, he would call me back on Monday personally to give me an update. Monday comes, no call. On Tuesday 6/28, finally Andy Woods calls, who is the one responsible for this mix up in the first place. He needed the serial number and pictures and dimensions of the sink to get the covers. I emailed him on 6/29 and still no answer from anyone as of 7/8!