Cooper Rose Review

Visited The Cooper Rose recently with family for a meal. After deciding what we all wanted I went to the bar to order. There seemed to be a communication issue with the Bar Woman, she kept repeating back to me the wrong things so to make sure she had the order correct at the end I went over the order once again. After quite a long wait- which I really don't mind as this usually suggests the food being prepared fresh. We were assaulted by screeching children who were allowed to run riot with no control from their parents who watched them throw food around, scream and shout and never even attempted to control their children or show any consideration to other patrons. I mean these kids were running about well away from their guardians and could and very nearly did cause an accident as customers had to avoid running into the kids as they tried to take drinks back to their table. A staff member came over and we expected her to at least ask politely to control their children and maybe inform the parents/guardians that they were in fact in a bar restaurant and not a creche, however the staff member just nonchalantly began clearing up the mess 'before it got tread in to the carpet' How about the other customers who we noticed were constantly looking over at the comotion and were obviously being distracted from their meals? Not exactly a nice relaxing environment to eat a meal. When the meals finally did turn up it was all wrong- every one of our meals wasn't what we ordered! At this point we all decided that we would never be coming back to the Copper Rose. Awful experience ruined a family get together. We ate up and left and won't be back! There isn't anything I can say positive about our experience at the Cooper Rose.

Not a huge fan of spoons but good service and food.

Good staff always helpful. Not too loud or busy during the day. Fish and chips always very good. Never much choice of dark beers though! .

The food was very good and reasonably priced and most meals you can add either a soft drink or an alcoholic beverage instead for a small additional charge. Really helpful and friendly staff, disability accessible. Near to Sunderland Empire Theatre, Sunderland City centre, The Bridges shopping centre and Park Lane Bus Interchange and Metro Station. The Cooper Rose is well worth a visit either for lunch or night out at the theatre, cinema or just for a group night out for a drink. I'll definitely be going out there again soon for a meal and a drink.

Good atmosphere good choice of drinks good music . What more could you possibly want .

Excellent pub, cheap drinks, nice food and the staff are friendly and polite

Had fun, got drunk, questioning many of their ability to dance. It was funny watching them try. 5/5 would get drunk and laugh at floor shuffles again.

Great food with great prices to match. There's always a nice atmosphere and is a family friendly place to dine out

it's a Wetherspoons so nice and cheap. tiny smoking area out front. nice and handy for taxis at the end of the night.

This is a Lloyds bar, which is essentially an upscale part of the Wetherspoon chain, with the only drawbacks being slightly higher prices and occasional loud music. It's a handy venue is you happen to be in the university quarter, also convenient for Park Lane bus and Metro. The food is good, the drink selections are first class. The central area of the ground floor is a sunken dancefloor, which is available for dining in the daytime. There is a first floor which is essentially a gallery around the dancefloor. If you're a connoisseur of Wetherspoon architecture I highly recommend you visit the front of the first floor where the original windows give you a lovely view of the local area.

Meal was cold and sent back only to be given another cold meal . We were unable to eat this very disapointing

Starting to get full of old people, age concern day clubs must be closed now.

You get what you'd expect from a spoons but the staff could be more attentive and friendly.

Burgers are nice and crispy

I love the Wetherspoon chain

Reasonably priced food,decent enough,nice atmosphere weekdays into the early evening,not so keen weekend night times!

Another excellent night out staff are friendly food spot on top notch

Not bad for a weatherspoons.
Breakfast was good and staff polite and helpful

Good prices, meal deals good and space for dad dancing

More than a little bit disappointed that it took 15min for drinks to be delivered via the app

Food was cold, waited nearly 45 minutes for food to come, we ordered the mixed grill and all the meet was I really cooked and tasteless, very disappointed

Great value good food and excellent quality and awesome staff working trem. Even if there busy. They take time to put me first to get my words out and get what I am trying to order. Great place good venue and good place for music too. And great place to meet friends and family and get some drinks and have time to reflect and remember when you where young good place to meet not far off Sunderland Park Lane bus stop internal

Very friendly staff and great service with value for money

Cheaper drink- good dance floor for all you late movers-upstairs with cool booths for the slightly bigger group than two!!

Asked for a four fruit breakfast tried to pass a bowl of cut up applevascfour fruits

Ordered the 8oz steak with the surf and turf option. By the time I had cut the fat and gristle off the steak it was more like a 3oz. Chips were stone cold. I complained to the member of staff that served me and she promptly apologised, re-took my order and offered to refill my glass for free. The second order was much better with the food piping hot throughout and a decent steak. Again, I was offered a sincere apology and the member of staff saved the Cooper Rose from getting a critical review of their food.

Loved the self ordering app - made the process easier

The toilets were dirty, as were the condiment bottles and when my nana asked if the ketchup bottle could be cleaned please the floor staff wiped the top with his dirty t-shirt he was wearing.

absolutely amazing atmosphere and good spirit, the people are amazing and the food is cooked to perfection, the staff are absolutely lovely and actually care about your food and drinks

Good Place Breakfast filling good service pleasent staff

Sunday lunch there today.......no apple sauce with the pork or horseradish with the beef as stated on menu. The food was lukewarm, the gravy, which we had to wait for, watery and also lukewarm.The carrots (which in the past have been described as al dente) were practically raw and the roast potatoes were not cooked through, still hard in the middle. My Yorkshire pudding was a soggy mess and inedible!
Normally enjoy the food here but will never get a Sunday lunch again!

Reliable service, friendly staff and consistent quality of food that you get at most Wetherspoons.

Nice place but it doesn't excite me, that Keaton guy is a asset to your team he deserves a promotion

Decent pint and good atmosphere. A good place to begin or end an evening

It's ok if you like dimly lit places. Unless you can get a window seat, which you usually can't.

Cheap drinks deals, weekly pub quiz friendly staff and good pub grub!

Good place to drink and to get food and reasonably priced

Was quite busy and the food was a bit hit and miss, but still a nice place to have a drink and a catch up.

Staff were friendly but they were short staffed. The place was very busy with food orders so bar service was slow.

Fairly standard wetherspoons, this one a bit different as it doubles up as a nightlife hotspot on a weekend. I visited day time. Found the beer selection to be disappointing on this occasion, all very similar fayre with nothing exciting. The bar staff frustratingly seemed to only pay attention to one section of the bar, despite it being not overly busy and not that hard to keep even a vague track on who is standing waiting for service.

I often meet up with friends at the cooper rose but the last few times the food has been below it's best. The food yesterday was very enjoyable. I would recommend the buttermilk chicken burger. My friend had a medium rare rump steak which he said was quite tasty. Although it was and almost always is quite dark in there the atmosphere was quiet enough so that we could talk and the staff were pleasant and happy.
Well in addition to the previous review I have to say cooper rose is starting to lose favour with me. I ordered food a few minutes after my friend and mine arrived first and his followed a lot later. His food was cold and my fish was dry. Staff were helpful but seem very overworked.

Lovely pint of St Peter's plum porter today!Always a pleasure to visit here now they have sorted their beer keeping snags.

Great atmosphere and music perfect for a couple of cheap drinks before a night out

Family favourite. Food always perfect. Drinks nice and cheap.

Best place on a night out in Sunderland. Otherwise during the week, it's like most Weatherspoons. Pricing is Fair.

If you like a cold breakfast with bacon And beans go

In the last 8 times we have been for food here we have had an issue. No matter what you tell the staff at the bar the kitchen ignore the additions or changes to your food. On 5 occasions I have asked for an extra hash brown in my girlfriends breakfast wrap and it ends up on my plate not in her wrap. This time we ordered burgers with no salad. They both came with salad and they were luke warm only just cooked. The kitchen staff need to up their game and take responsibility for their work. It's a disgrace

Great atmosphere and lovely staff. Will definitely visit again when I am in the area.

Review of my recent experience - beware , Cooper Rose have been made aware via the correct chancels and have failed to respond

I m writing to make you aware of an incident that occurred on 10th November 2017 at the Cooper Rose in Sunderland between 9pm and 9.15pm, me and my girlfriend came to the Cooper Rose for food and were treated appallingly. We ordered some food and drinks and I had the misfortune of choking on some steak, if that wasn t bad enough we were both asked to leave by your door staff.

To explain a little further this incident happened under the noses of your bar staff and nobody did anything to help me, I spent roughly 30 seconds 45 seconds standing up chocking luckily (forgive the graphic detail) I managed to stick my fingers down my throat and push the steak down unblocking my throat to be able to breathe again, in the process of doing this I vomited on the floor a small amount and went to the toilets to try and recover, only to have a knock on the door by two members of door staff saying they heard I d been sick and that I had to leave.

I explained to the door staff what had happened that I d had a serious choking incident and that resulted in vomiting a small amount I was visibly shaken by the incident, the door staff were not interested in the events that took place and said it is protocol for me to leave, me and my girlfriend were escorted off the premises. What would have happened if a customer suffered from epilepsy having a seizure resulting in vomiting, would they be ignored and escorted off the premises?

Now this has left me feeling disgusted and appalled by the way we were treated, more so concerned to how your staff dealt with a chocking incident and I m concerned about your policies of spotting and dealing with serious incidents like this Sujbconjunctional Haemorrhage (Chocking) where was your staffs duty of care? Just to expand on the seriousness of this incident some more the next day I woke up to burst blood vessels in both eyes and burst blood vessels around my eyes and black eyes plus trauma to my throat. I attended the walk in centre and my local doctors for medical attention and my symptoms are ongoing.
I m sure the full incident will have been caught on CCTV and I would encourage you to look into this as a matter of urgency and investigate because when this happens to another person they might not be as lucky as me to survive choking and have the further misfortune of ill treatment from your staff.

To help identify the incident we were sitting in the upstairs part of the building right in front of the main upstairs bar right in front of your staff I was wearing a dark navy shirt, I must also inform you that I m considering taking legal advice for the safety of others I am left disturbed by this episode and I would first like to hear that Whetherspoons have to say about this?

It's a place I often frequent I'm in most Thursdays for Curry night last night I had the managers special great value and a coffee with limitless refills what more can I say

Pleasant atmosphere, lovely food and real ales at a nice price. Also, staff very polite and freindly. Well worth a visit.