Lapointe Chrysler Reviews

If I could give them a Negative star I would. I was travelling from Alberta to Newfoundland pulling a trailer. We stopped in Pembroke for five days and during that time I put my car in the garage for a "Peace of Mind" check. I explained the situtation to them. They were polite and gave me back the car saying everything was fine and charged me approximately $100. That evening a friend noticed that my rear tires were a little worn. I told her I had it into the garage and they never mentioned anything. I hooked the trailer back up and continued on the journey.

Just outside of Moncton NB, about 12 hours from Pembroke, the rear passenger tire blew out. I called a tow truck, they were going to replace it with the spare but they noticed the drivers side tire was in just as bad of a condition. They put it up on the tow truck and showed me. YOU COULD SEE THE WIRES in the tire.

The tow truck brought me to Turo and I ended up having the spend the next five nights in a hotel there, because we missed our ferry crossing and were no ferry's available. I put my car in for a "Peace of mind check" to minimize this possiblity.

Now comes the kicker. I have called Lapointe three times. Left THREE detailed messages since Sept 2, 2020. I asked the speak with the service department rep and each time they have told me they would pass on the message to her. The people I have spoken to have been pleasant, but the service manager has not contacted me.

The "Peace of Mind check" they charged $100 for was about 15 mins long and I now wonder what they actually did. Why will the service manage not call me black and will they give me a refund. The first person I spoke with (a male) was very polite and asked me what I wanted from them. I told him an applogy would be nice and a refund for the $100, although I ended up having an extra bill of nearly $1000 for five nights in a hotel, food, and a towing bill.

I am deeply disappointed in Lapointe and this has certainly tarnished Dodge's reputation for me. I think next time I purchase a new vehicle I will be switching from a Dodge to something else. And to think this all could have been avoided with a quick phone call to me.

Deeply disappointed.

Update: Oct 3, After this review was read, the sales manager reached out to me, connected me with the service department and gave me a refund for the cost of the service and gave me an apology. Fact is: I could have been out way more that $1000 and I could have been dead on the side of the road. The manager did say that she watched the video from the bay and the mechanic went through the inspection. Grateful I did get a refund of the cost of the "peace of mind inspection".

Had an issue, management made my day and returned deposit, I m a. Happy boy

Got my first car here, many thanks to Joel Forman awesome experience. I would reccomend

I have had my ups and down with this dealership, when I bought my truck the breaks where defective they worked good but made a squeel when I would stop but brought the problem up to management and my sales man, they ordered new good brakes for me and paid for the entire system and install now my truck is like brand new so I am very happy how this dealership treated me and would recommend to buy again. Good job in my eyes!

Wouldn't recommend buying here, my overall experience with them has not been overly positive. I bought a used car from them a couple of years ago and they sold me a lemon then claimed that they didn't see anything wrong because the issues were "likely intermittent". They did end up fixing it after several (loud) angry trips to the dealership but it shouldn't have needed to get that far. Have had several issues with their mechanics not fixing things right and mistaking obvious things like coolant leaks for transmission issues. Had a few instances where I have had to return to have a repair done a second time because it wasn't done properly the first time. Had work done on the interior and they left scratches and marks on the windshield. They didn't even do the safety on my vehicle properly, missing some major items (eg non functioning wipers and severed washer fluid hose). Since my warranty period is up I take it to my local mechanic. I don't trust their service department, I will only go in for recall work now (which takes weeks or even months to get a spot).
They also start flooding you with calls and spam mail about their trade-in events mere weeks after purchase. You barely get to start enjoying your new car and they already bug you to buy a new one.
Anyway, I gave them two stars because they do have some great customer service staff who try to make the best of things and are truly helpful.
I recommend going to Ottawa (the same people own the one in Renfrew too) if you're on the market for a Chrysler vehicle (dodge, jeep, etc.) or try one of the other dealerships if you want to buy locally.

Everyone we dealt with were happy, pleasant and very caring. Brandon especially is an awesome guy! Special thanks to Tiffany Schroeder,, Thanks a million!!!! Staff at Lapoints you rock!! :)

My husband purchased a brand new vehicle from Lapointe. The day we picked it up, they told us they'd inspected it and let it run for 15 minutes. When we got in, it was ICE COLD. They had forgotten to install a critical heating component. When we picked it up a second time the check engine light was on. Again, this car was supposed to be brand new, clearly they lied when they said they inspected it. They do NOT care about their customers or quality. I advise you go literally ANYWHERE ELSE.

Once again Chad and his awesome staff diagnosed my Jeep ordered the parts and fixed it right away!!they make me feel like family and that s hard to find these days. Thanks Chad!!

Not a place anybody should leave $60,000 of their money! First impression was as negative as the last one before walking out! It looked like a shady old timer casino!
I got bounced from sales person to sales person to manager...he kept going back to make the call, to who nobody knows! When you only show what it would be the monthly payment without showing the whole worksheets of numbers, something is wrong!
They were emphasizing on the amazing deal-event nobody get beat, adorned with balloons and Chrysler sales rep, I didn't get the deal I was willing to settle for; but I can tell you that even if they did and being able to drive back home with that beautiful new truck, I wouldn't complete the deal! Just didn't feel right about anything there. Think twice before walk in there. Good luck.

This time everything went well.wish my experiences went as well each time i had to use the service department.

Somebody needs to shut these guys down. Their mechanics are going to get someone killed one day.

Bought a new Jeep Cherokee and was promised a cargo mat. Travelled from Ottawa to pick it up - and there was no cargo mat. This was noted on the paperwork for the sales manager...and they never even called me back or did anything to fix their sales person s mistake. Seriously disappointed with the lack of follow through on their promises and the lack of follow up by the sales manager.

A four hundred dollar administration fee is normal, not eleven hundred! That was my first clue to leave. Their stock is horribly over priced, so I told the sales rep I'd go for a walk to check out the next dealership. Suddenly it was like Hotel California " you can check in any time, but you can never leave"."Hold on friend, let me check something out for you" he'd say. soon enough a twenty six thousand dollar vehicle was twenty one. A Jeep Patriot Sport, base line, is about twenty.
"we are the only ones who can give you a loaner can in the meantime" obviously a flat out lie. Don't step in the front door if you don't have a friend who is a serious ball buster to back you up.

Horrible service. I originally negotiated a deal which was agreed upon by the manager over the phone. I had stated that my drive was 90 minutes away and booked a time to meet. Upon arriving, the manager stated that the terms changed and the price will not be as agreed upon over the phone.
I've owned over 10 vehicles throughout my time, and never have I been insulted this way.
In fact, I've never written a review prior.
I highly recommend and warn to please avoid dealing with these dishonest liars.
I'm sure your chances with another dealer will be much better.

Very happy with my experience purchasing my new Ram truck. Salesperson Tiffany was great to deal with, got everything I wanted as a package.

Do not use this dealership unless you feel like getting ripped off and not having warranty work done. They will break your vehicle before fixing it and then blame it on you. Chad the service manager DOES not care about his clients, flat out told me to call FCA if unhappy with their service as he doesn't care. The service advisors even accused me of buying after market lift kit even though it's a leveling lot that CAME with the truck. Also be careful when purchasing a tunneau as they charge you for mopar and give you cheap.

Wow! extremely unprofessional. A real snake pit! I should have read reviews before walking in this dealership. Tiffany and the gang do not honor anything said...so get it in writing and signed.

My experience at Lapointe was top rate. My salesman Justin was very helpful and listened to all my requests.

Ok so I have never left a review before and I am pleased to say that I'm happy it is a good one. I have dealt with Lapointe's in Pembroke a few times and the service was ok. However three days ago I contacted Mike, the sales rep I dealt with previously. Bottom line is that I needed to upgrade my vehicle and I had almost zero time to go and sit in the showroom and do the normal sales thing. Mike went above and beyond and had everything arranged the next day for road test and basically sign for it. The entire process took not even 24 hrs he was extremely accommodating . Mike keep doing what you are doing thanks alot awesome job!!!

Great people. great prices. Nothing but top services from all the staff

On my recent adventures searching for the perfect truck, there was alot of hit and misses. I sat for WEEKS on Autotrader, scoping out the options and how far I'd have to travel them. After having an adventure doing that, I got so discouraged because of the pricing and salesmen trying to scoop my pockets for everything I have. I gave up completely.

Until I discovered Lapointe Chrysler.

I went on their website out of curiosity, and saw the exact truck I was looking for, at an ASTRONOMICAL price. After showing interest , Ethan gave me a call to set up viewing the truck. He was nothing but professional, down to earth, and the friendliest salesman you'd ever meet. He made me feel like I could ask him anything , and he'd go out of his way to get you the answers. Truthfully, I was making him do laps around the dealership getting precise answers to all my questions. Because of him, we made a deal that day. He then sent me to Ada, the finance manager, to finalize the deal and the great service didn't stop there. Nothing but friendly and ready to answer anything pertaining to the financial portion. She worked tirelessly (sorry) to get the finances all sorted out and good to go. Out of all my car buying experiences, this was BY FAR the best one. HUGE thank you to Ethan and Ada for getting me into the truck I wanted, being patient and jumping through hurdles to get the deal done. I'll confidently tell all friends and family and READERS to visit this dealership, as the service from the minute you step on the lot to the minute you drive away is absolutely top tier. THANK YOU once again!

Got a great deal on a new vehicle but have been disappointed with some past service jobs.

Lapointes parts staff have no clue what they are doing, if you looking for parts or and advice about your Chrysler vehicles make sure to hit up Arnprior Chrysler. They helped me out a lot. Will not recommend this joke of a dealership to anyone. If i could give then 0 Stars I would. STAY AWAY

Their customer service...can't say enough about it.

I bought my third Dodge Grand Caravan from Lapointe Chrysler in January 2019. We made a fair deal and they accommodated me very well.
Recently I had a inexplicable failure of the power drivers seat that turned out to be a costly replacement part. The service centre gave me the benefit of the doubt, advocated for me with Chrysler, covered the cost of the repair and replaced the part in short order.

They stand behind their product and care about their customers.

Thank you to all who took time to warn others. Drove by yesterday, and was going to bring boyfriend back for a look (he's in the market for a jeep). So glad for those who warn others of shoddy service and snakey dealerships. We will take our business to Ottawa. (Cue the business typical response "please call our office so we can ensure to help you..... blah blah blah.)

The service center here has by orders of magnitude the slowest and most unprofessional staff I've ever seen. If you are getting anything done bring a laptop or something because even a tire change will take you TWO HOURS.
The sales staff seem friendly but I still get cold calls from them that I don't appreciate and that are mostly irrelevant.

Super helpful. Super fast. Needed air in tires and they did it right away! Thanks!!

Came in to buy a new truck. The sales staff were extremely helpful, they gave me a great value for my trade in and i walked away with a beautiful new ram! Will definitely be back

Long waits for repairs and service and pushy salespeople. And phone calls never returned. Waited 4 hours last November to have snow tires put on. Found out when I got to Walmart, the dealership had my tires without my permission. And had a hard time getting them back. I never wanted to have to deal with them again after my warranty was up but got roped into another vehicle.

They need a deposit for a $15 factory part and won't order unless they need to order at least a dozen like-parts before I even stated what the part was I required...

After booking an appointment for my car to get serviced I took my car in and they didn't even take it into the shop for two hours after my appointment time.

Keep in mind this is for an oil change and to put on winter tires

Edit: in the end they paid for the service.

Brought our Jeep here approximately six months ago as it had overheated and we were recommended to visit a Chrysler dealership (we had been using Canadian Tire/Walmart as we're unsure who to trust in the area). They charged us an hour of diagnostics and said it was running fine now and we could come get it.

When we arrived, the service advisor stated that the radiator looked new and they must not have properly bled the system when they changed it. I told her that was impossible, the radiator was nowhere near new, and she responded, "Well, it looks new." She dismissed my questions and I explained to her that my father is a service manager at a Chrysler dealership and, even if he had replaced the rad, it would've been properly bled following (how an air pocket in the system would show up years down the road and begin causing problems is beyond me). She said, "Well, that's what we think it is" and we left $80 poorer - they had also filled up the coolant for us.

Six months later- present day- and a crack has been found in the radiator. We replaced it and I had forgotten all about Lapointe's until we cleaned the Jeep out to sell it and I found this receipt. Clearly on the receipt it's stated "radiator looks new - must not have properly bled system on replacement" and I chuckled a little at how far off this advisor and/or her mechanics were. Thanks but no thanks, we won't be back (also - good customer service means answering questions and not making customers feel like they're not entitled to know how you reached a diagnosis or clarify your assumptions, even if I am a woman).

I haven't done business here, but I had tried. Looking at recent reviews this place is terrible. Some dirty practices going on. Selling for more than advertised by Ram itself. Hiding additional program rebates to keep as their profit. Either desperate for business or doing so well they don't give a damn. Dirty dirty dirty.

Tuesday September 9th went looking for a truck stopped in Mandi was working she was warm friendly knowledgeable and not pushy. By the time we left we purchased a Dodge 1500 Ram, Mandi worked within our budget to purchase the truck. Chris was great helping with the paperwork. The truck was washed and ready for pick-up when they said it would be. Mandi took our picture and made sure she sent it to us. The whole experience at Jimmy LaPointe's was good and we have told friends that is where they should go and ask for Mandi. A very good experience, because of the people working there. Hayden and Lynn

Very courteous, and Amanda has quite a memory. Lol.

Look up the omvic website before you walking in here. Know what's going on or you will be lied to.

Bought 7+ trucks from lapointes and have always had great service from the testdrive to negotiation to oil changes. 100% would recommend if your looking for the best price and service!

Great service by everyone there! A big thank you to Matt Greenidge for always going above and beyond! I will not go anywhere else!

Absolutely terrible....I wouldnt recommend this dealership to anyone! They wouldn't honour the warranty. I need a front axle seal replaced and they said "it's not a leak it is seeping" and that it's not covered. Now I have to find another way to repair the problem....thanks for nothing

Well I went through my fist ever finance with them today! I was pleased with there expertise and respect for me the customer!

Quick and friendly service. Was in and out in less than an hour for an oil change. Also enjoyed a free ice cream treat while waiting!

You can keep having friends and family post good reviews but the issue is all the same. Your company is as strong as your weakest link. If you re sales manager harasses an employee as he has on company property and company time then he is a representation of YOUR company.
How your employees act is a representation of what you allow at your company.
Take care of your employees so that they will take care of you in return.

Loved it and, the service is awesome. Mike is an awesome super friendly guy, my girlfriend and I both got our trucks from Mike and want to say thank you very much, you made two people very happy.

Went to book a maintenance scheduled inspection for my 1500. According to my warranty book schedule it was to be a basic service that cost around $40 in the past. Was given an invoice for over $1400. Was told by the service manager that Fiat Chrysler Canada had deem the area an extreme climate zone and the additional work was required. When questioned that I never saw any reference in the service manual to climate I was told rudely to read the fine print. I read the fine print and found nothing. Contacted FCA Canada and was told by a customer rep that no such policy exist and that any additional maintenance required for Canada's climate was addressed in the manual provided. One item on the invoice was an $80 charge to change a cabin filter. My truck does not have a cabin filter. Would have given zero stars but I felt I was treated fairly by the sales staff. Fair price for truck and trade in. Delivered on time. I have watched the service dept go from good to bad to worthy of a marketplace investigation over the last 3 yrs. Consider yourself warned. Take your business elsewhere.

Love the staff ( receptionist is amazing ), good selection and fair price.

My husband and I just bought a Ram from Lapointes last week. The Managers went ABOVE AND BEYOND our wishes and continue to do so. We cannot wait for all our accessories to be put on our truck! Best purchase we made. We dealt with Tiffany, Matt & Chad. Thank you for all your hard work. I HIGHLY recommend Lapointes and will be sure to share my experiences with all my family & friends.

I bought my Ram 1500 last fall and had a great
experience.The staff were very friendly and courteous.Technicians were very good and helpful.

I had their service department do a recall repair and repair a slow leak on a tire on my Ram truck. It took them 2 days to repair the tire leak. The incompetence of this service department delayed a trip I had planned out of town to assist a family member who is battling cancer.

I purchased a vehicle from here and had a great experience. The staff have always been friendly and professional, service department is excellent. Sad to see a great company being crucified over the actions of one sales manager.

Looked at my parent's bill. They were charged $50 for fuel and $1500 for no name winter tires on steel wheels without sensors on a brand new vehicle. Greasy!

Response to sales manager: By provide receipts do you mean show me an invoice by your own service department that shows me the cost for wheels and tires? How enlightening! And I know what fuel costs thanks, I'm saying charging for fuel on a brand new vehicle is gouging. The vehicle wasn't even priced very competitively it was just close and convenient. I bought 3 brand new vehicles in the last 4 years, from 2 different brands and dealers and all came with a full tank. No charge and much better pricing! I think the service provided at Lapointe is just poor comparatively. Next time we'll be making the longer trip to a different dealer.

Great experience at Lapointe Chrysler. Fair trade-in value and good pricing on my 2019 Nissan Frontier. Jennifer in sales was great to work with. Highly recommended!

Had a bit of a problem with my truck that was only minor, big thanks to Tiffany for all her help and hard work.

This was the worst experience I have ever had at a car dealership when looking to purchase a vehicle. It was very unprofessional, rude customer service and I felt extremely pressured for a purchase. I was warned from multiple people not to go here and I now understand. Upon arrival they took my keys for my vehicle as well as my credit card and refused to give it back to me after I asked 4 times I had to go to the manager and get my keys myself. I was told "my manager won't let you go unless we get a deal done" constantly after I said I needed to leave as I wasn't appreciating the service at this point. I was told promises on trade in value and the cost of the vehicle athat changed drastically once the offer came across. Once I went to go get my keys back it turned in to a argument as the sales person blamed me for everything and I could hear him talking to another sales person about me and rolling his eyes and saying stuff about me behind my back I have never felt so belittled and angered at the same time. Awful experience save your time and go somewhere else.

Called about getting work done on my van they said they would call me on Tuesday with a cost because they were busy and it was the long weekend. And still have not received a call back

Always friendly and polite, service is great and they really seem to care about you and your vehicle!

Went to get my transmission oil changed. It took 3hours more than what they quoted me and they forgot to put the cap back on.

Worst dealership on the planet screwing every customer that walks through their doors. Avoid them and Renfrew worth driving to Ottawa's Capital Dodge and getting good service. These guys dont know how to sell a hot dog let alone a car. Management must be a bunch of rodeo clowns pathetic service department too. Avoid avoid avoid this dealership+...

Went in to look at a used RAM, ended up having my debit card held hostage by the Sales reps. Asked 5 times for it back, took some yelling to get it back. Awesome sales technique.

Would recommend taking the drive to Ottawa. Immediately cheaper by easily $3000 - $4000 , and saves having a less than desirable experience while shopping for something you will be paying for for the next X amount of years.

I was told one appointment and oh our service guys don't come in til 8:00. Well even though i live a distance i now will ho back to Rockland to have any repairs done even though it is 3 hours away

Got to store my summer tiers for 56 CAD. Present front desk experience and swift response than I had expected. Looking forward for the servicing too.

I love my new Ram. I had spoken with Jennifer about a laramie in the summer but wasn't prepared to pull the trigger. When the November rebate came out I called her right away. Being from Ottawa it's a bit of a drive but the service lapointe provides made it all worth while. The appraisal of my trade in was fair and we were able to discuss an agreeable price on my new Ram very quickly.

Jennifer's knowledge of the products shines through. It is refreshing to speak with a sales person with such a background in the mechanical side. I have already recommended her to several of my friends who are looking for new trucks.

Knowledgeable and friendly staff, awesome new and used vehicles! I Had some minor issues after the purchase and they went above and beyond to fix all the problems after the sale! The service department does amazing work and they even offer a shuttle service to bring you home and pick you up while maintenance is being done. Highly recommended.

Dealt with Chris Fitzgerald on buying my 2019 Ram. Have to say an amazing sales man, answered all my questions and blew the bigger city dealerships numbers out of the water! Highly recommend this small town dealership. Thanks Guys!

Been Purchasing my vehicles from here since '05. Staff & services are great to deal with.

This dealership must be under new leadership. reception was much nicer then usual, had me in and out in 30 minutes for an airbag recall on my challenger. the old lapointes wouldn't even consider doing the recall.

We bought our van here and had nothing but issues.capital dodge in Ottawa took care of our warranty work. We have been dealing with the service dept at lappointes for a little over 18 months in regards to a paint claim. In the 18 months they lost pictures claim they e never had pictures failed to file an application etc. We have had pictures taken 9 times from the dealer and the body shop who did email everything to the service manager.

I have since gone to capital dodge in ottawa and a total of 18 days pictures were taken claim was approved and paint has been repaired.

I would not recommend this dealership they are unprofessional and are willing to overcharge on every level including the purchase of a new car . Take the drive to ottawa save the headache

Further more some of the reviews posted ate from employees

Fair pricing and a good selection of vehicles for the area. However the sales team fell short for me and I can honestly say my family and I will never buy a vehicle here ever again. Don't give them your card while doing a deal. I hope the servicing is better than the experience of buying a vehicle from this dealership.

Update: After receiving my vehicle it was well cleaned and they did a good job parking it out front for pickup.

While getting checked in, I listened to a mechanic at the counter have a hissie fit about customers while looking over an invoice. I listened to the service advisor apologize to a customer for a bad alignment and say she had a better tech working on it today. I listened to a customer be told they couldn't patch a tire, and he needed a new one, only to admit they just didn't have someone who could do it. I heard another customer say his vehicle had been done for an hour and no-one told him. Once he asked, it was another 25 mins before the paperwork was signed off. More like Amateur Hour than a dealership.

Worst experience ever. They think people are dumb. And are only looking to steal every dollar

Very polite and fast. Free wifi, coffee and popcorn. Explain everything well. Thx

Wanted a new Jeep Cherokee and the experience was fast, friendly and efficient.
Love the new Jeep, will recommend to all my friends. Thanks for answering all my questions Brandon.

I guess my review was too harsh to post. Ill short form it with less negativity and maybe they will actually post it. This will be a response to my sons review posted earlier. He never had a trade, clearly there was no manager present if you cant remember seeing my kid there. Your salesman have no hope in selling cars for this dealership. He was there to buy a truck not to hang out for nothing. Due to the lack of management we bought in Ottawa. Your manager was over at Nissan all day and couldnt be bothered to help anyone out that was here to buy a car. I feel bad for you sales staff.. How can they make a living if your managers arent here to make car deals? You held my sons card to the point he almost left without it. Your "manager" was not interested in selling dodges she was not even available. Wearing gym clothing to work is highly unprofessional as well. I have heard from others the manager yells at his staff calling them stupid. Dont make this dealership a dime. GO TO OTTAWA AND GET TREATED RIGHT THE FIRST TIME. FYI Renfrew is run by the same person. Matt Greeny you need new management.

I am being harrased. It has been 4 years of harrasment. They won't stop calling. After filing police reports and speaking with managers we were promised they would stop calling and they still call. All the time. I am now getting calls from Renfrew Chrysler as well. Every time someone calls I tell them I am not supposed to be contacted and to remove my name and number and they still call. I have even moved away from the area for over 6 months now and they still call. THEY WON'T STOP!!!! tried calling them and asking for the store manager and we got the run around. It is ridiculous. I guess another police report will have to be filed, which I sad, because the last one obviously didn't work. They call me and my husband so they have 2 phone numbers on their list. Sooo frustrating. Beyond pissed.

Over the years I have bought 7 vehicles from different dealerships. Never have I experienced customer service worse than here at Lapointe's. Make the drive to Ottawa it's well worth it.

After totalling my truck which I absolutely LOVED I went in to see Chris Fitzgerald and Tiffany Schroeder to see about replacing it. They went over and above to expectations. They helped make me feel like my accident never happened by helping me replace my old truck with almost the exact same one with a few extra options at a payment I was comfortable with! Tiffany also helped me find some good ammo to battle my insurance company with on the replacement costs which I am sure without a doubt will save me thousands of dollars. Thank you for everything you have done to help me out! I really appreciate you guys!

I waited 3 hours with 3 kids for a winter tire change. There was only one gentlemen waiting in the waiting room with me...so clearly there wasn't a rush of customers. This is an unacceptable way to run your business. And although there is a toy area the layer of grey scum on the toys is a huge detterent from letting your kids play there.

and now when we call they tell us they will call back in 10 minutes or tomorrow and then nothing till I call again and then it starts all over again once they have your money they don't care about you anymore

Very pushy sales staff that won't stop calling for months if you give them your number. Prices are horrible for used vehicles, and they will show you their junkiest vehicles to try to convince you it's better to get something out of your price range.

Disgusting customer service. Wouldn't recommend dealing with them.

Big thank you to Jennifer
I wanted to buy a truck money wasn't an issue and she would not take the time to even show me what I wanted to look at.
So I saved 80 grand for a truck I really didn't need and I will take my money else where.
TB, Yonderhill

They sold me a lemon and the lady told me that's why you don't buy junk... Why were they selling junk in the first place? I drove all the way from Toronto area to come pick it up and the car wouldn't start and they wouldn't refund my money. Crooks!!! Nd I had to tow it and they wouldn't help me with he cost at all. And now I'm driving back to Toronto area thinking about all the other customers they screwed over. By the way the new name in my phone book is la lemon Chrysler not la point Chrysler cheers crooks!!

Buying process was terrible, they hold your license and bank card hostage while you haggle a price. They forgot what day it was and hadnt even started my paperwork when i showed up for my appointment to pick up my new vehicle. They messed up the loan paperwork so a month later i was still paying for a car they had sold. Their manager actually slammed his office door and yelled at the customer service manager when we went to get our fees reimbursed. They never actually contacted Dodge about the huge chunk of missing paint 3 months after i bought the vehicle, even though everytime they called about my service schedule i asked them about it. I will never set foot on their lot again.

Purchased my 2017 ram 1500 sxt. Great rates and the finance manager was fantastic to deal with

Had a service appointment at 8am. It was a simple recall inspection and was told the job would be about 2 hours (I was the first appointment of the day)

6 hours later I came in to get it and they were just starting to look at it. I never received a phone call and even checked in at 11:00. They gave me every excuse in the world but nothing was actually done.

We just bought a 2020 Warlock from Mike Lecroix. Excellent service, answered all our questions, and found everything we were looking for! Thanks for everything!