Phillip Review of Lapointe Chrysler
Went to book a maintenance scheduled inspection fo...
Went to book a maintenance scheduled inspection for my 1500. According to my warranty book schedule it was to be a basic service that cost around $40 in the past. Was given an invoice for over $1400. Was told by the service manager that Fiat Chrysler Canada had deem the area an extreme climate zone and the additional work was required. When questioned that I never saw any reference in the service manual to climate I was told rudely to read the fine print. I read the fine print and found nothing. Contacted FCA Canada and was told by a customer rep that no such policy exist and that any additional maintenance required for Canada's climate was addressed in the manual provided. One item on the invoice was an $80 charge to change a cabin filter. My truck does not have a cabin filter. Would have given zero stars but I felt I was treated fairly by the sales staff. Fair price for truck and trade in. Delivered on time. I have watched the service dept go from good to bad to worthy of a marketplace investigation over the last 3 yrs. Consider yourself warned. Take your business elsewhere.
Comments: