While getting checked in, I listened to a mechanic...

While getting checked in, I listened to a mechanic at the counter have a hissie fit about customers while looking over an invoice. I listened to the service advisor apologize to a customer for a bad alignment and say she had a better tech working on it today. I listened to a customer be told they couldn't patch a tire, and he needed a new one, only to admit they just didn't have someone who could do it. I heard another customer say his vehicle had been done for an hour and no-one told him. Once he asked, it was another 25 mins before the paperwork was signed off. More like Amateur Hour than a dealership.