Land Rover Orlando Review

As always Adam Clark is number 1 Service Underwriter !!!! Always doing a super great job!! The Best In Town!!!

Our visit to Land Rover Orlando was a refreshing car buying experience!!! From the moment we arrived at the dealership, we were impressed with the selection of vehicles, easy access to the car lot, and the wonderful staff that served us. Truly a friendly atmosphere, this is a "no pressure to buy" dealership. We are very pleased with our purchase of a 2014 Land Rover LR2. The professional sales team was the best we experienced in our search for a vehicle in the Central Florida area. We appreciate all the hard work to finalize the sale including transport to Maine. Thank you very much!!

BE AWARE !!! I made a deposit with a COMMITMENT TO BUY CASH for a car and Manager promised they will hold it and take the car out of the public eye and Ads. They DID NOT deliver their promisses even though a deposit was made.

For my susrprise, they sell the car without notifying me and never was tooked out of been advertized. They never responded to explain why they sold the car over a deposit. As of today, I am waiting for my money back.
NOT A TRUSTED DEALER TO DO BUSINESS WITH !

As much as I avoid the Fields group because of their overpriced parts and services (compared to other dealerships of the same brands) the good people in their service department such as Adam, Nathan and Mike give me a reason to go there for honest dealer service.

Most excellent. Adam kept me fully informed of repair status and work was expertly done.

I called Michael Kammer and before the day ended he had several vehicles lined up for me to check out. What a great person to deal with, he always makes it so easy.
Bottom line is... I trust this guy!

I just picked up a Range Rover Evoque from Matt Yates. This was one of the best experiences I've had when buying a car. On a scale of 1-10... it was an 11. Matt knows Land Rover, inside and out. If you're thinking about buying Land Rover or any vehicle (they have a pre-owned section that would make any car guy or gal drool) go to Land Rover Orlando and ask for Matt.

VANESSA WAS VERY HELPFUL. SHE DID AN EXCELLENT JOB KEEPING ME POSTED ON WHAT WAS HAPPENING AND WHEN I COULD EXPECT TO GET ME CAR BACK. SHE FOLLOWED UP ON MY PHONE CALL IMMEDIATLY

Great service thank you for addressing my bluetooth issues.

I start to look for a new car 3 weeks ago, and Land Rover was not under my bucket list, I didn't thought that I was able to afford or get approve for this car, until I meet Michael J Kammer, he show Us our dream vehicle, took Us in the most amazing car demonstration that I have ever had in my life, the knowledge, the willing to show the car more than pressure to sale the car, and his high customer service experience is something that you don't find in a car dealer,..... he is a truly professional, customer service person. The buying process was the easiest one, and over the phone, 2 days later I was driving the car home, just in the way that we want it, with out extra payments or something that you can regret later, he change me from Mercedes to Land Rover!!!!!!!!

KUDOS!!!!!

Great place! Everybody is so nice. Lots of ice cream,popcorn and big tv to watch while you re there

Bill was efficient friendly and exact. Thank you.

Fantastic service particularly by Adam who went over and above for me

Highly recommended

I recently purchased a used vehicle from Matt at Land Rover Orlando and found the experience delightfully professional, colloquial, with no pressure at all. Just quality service and good follow-up. Pricing was excellent - I shopped online comparisons diligently. Even the closing process with Veronica was a pleasure. ;-)
These are "people - people" who wear their caring on their sleeve. The dealership offered ample snacks and beverages and a comfortable service waiting area. As part of Fields Auto group they had a very large selection of vehicles which changed daily.
I am looking for a used vehicle for my son and will most probably buy it through Matt.

New 2017 Range Rover HSE diesel required its first major service during our drive from the Pacific Northwest. I was able to get the service done in less than than 24 hours. Amazing! Land Rover Orlando absolutely exceeded my expectations. I particularly want to single out my service advisor, Heather Olsen, whose expertise and professionalism were really noteworthy.

Awesome experience . Negotiated the entire deal via email and text. I tried to do business with the local dealership, but the financial person was not friendly, and was pushy. The salesman, however was awesome.We drove 2 hours to Orlando for the great customer service and red carpet. Worth it!

I was visiting Orlando and my Range Rover had a malfunction, I called road side assistance and they took my car to Land Rover Orlando. Bill in service was so helpful and professional. I had a wonderful experience< They took care of the problems and my car is perfect. "Thanks Bill!"

This was the most pleasant and pain free vehicle purchase I have ever experienced. My sales rep was Alejandra and she was absolutely perfect. I didn't really feel like waiting for a custom build; she searched the entire Florida inventory looking for the vehicle with the options I was interested in. She was able to find what I wanted AND got the terms I was looking for on the deal. Professional, courteous, and thorough. Five stars all the way.

We just bought a new 2013 Range Rover Sport - Supercharged from Matt Yates and I cannot tell you what an enjoyable experience it was! He actually delivered my new Rover to our home! He had the windows tinted the same day we bought it (unreal service!) and walked me through getting familiar with my new Rover. It had been 7 years since I had a new one, so there was a lot to learn. LOVE it!!! Thank you Matt, and everyone at Land Rover for your awesome customer service! Rusty, give this man a raise! ;-) Thank you again..

A fantastic experience. The salesman Adam had all of the paperwork ready upon arrival. The process was fast and efficient. The follow up/support post purchase has been very impressive. You can tell they make every effort to keep customers coming back.

Good service, a good selection, and very child friendly.

I bought my 2016 LR4 in Clearwater Land Rover and the service there specially, the service Supervisor (John) is an arrogant person to deal with. So I decided to bring it to Land Rover Orlando and the service Supervisor (Nathan) as well as the service advisor (Joe) are gentleman guys. They know how deal with customer. Everything was just excellent and very courteous. And the technician (Nick) is very professional person and very knowledgeable. Thank you so much for your service. Very grateful. AAA+++

One of the easiest car purchase experiences of my life. No hassles, no games, no spending hours at the dealership. Pete Williams was a pleasure to work with and helped me get into an amazing vehicle. Looking to get another Land Rover for my girlfriend.

Everything went well. I had to get my front wheels balanced because of the vibration in the steering wheel while on the highway. It was done very well and efficiently.

Matt Yates and his entire team were unbelievable. They went above and beyond to make the purchase stress free. Would highly recommend.

The Sales Rep Matt was Patient & not pushy. With all the Different Options the Vehicles come with & matching all of the features in one vehicle that the customer desires can be a challenge. Matt search dealer inventory & located one that fit our criteria & had Dealer Transferred to his location. The Dealer staff was very Friendly & cautious. A + !

I usually do not take the time to write these reviews, but I think everyone needs to know about Land Rover Orlando and its sales department, especially Erik Ahlberg. Erik just sold me my new Range Rover HSE, it is the 2nd car he has sold me in the past 5 years and I can tell you that he will go above and beyond any expectations that you might have. He will do everything in his power to make you feel 100% at ease with your purchase and will also do what he can to make sure it is the right vehicle for you. It was originally between the car I purchased and the RR Sport. He pre-arranged two cars for my wife to drive so she could decide. There was no rushing her or anything of the sort. I highly recommend them and him for a stellar experience at Land Rover Orlando.

Leo B

Nice and quiet place with a road to test the vehicles

1st time at dealership...Eric made it the Best Purchase Ever, 55 mins and we were Done and out of there . Jose delivered to our home and spent time going over all the options, he is Awesome...Great Team......

Could not ask for better service. My sales person was Matt Yates, and if you are looking for outstanding customer experience and someone knowledgeable about new Land Rover vehicles, I highly recommend that you ask for him.

Very bad experience I was recently sold a car with the perception that I was being sold a vehicle at a certain trim level. It turns out that was not the case they sold me the model lower and added certain features on to make it seem as though that was the case. Almost everything except the trim level very shady tactics and on top of that the general manager lied to my face as well and told me I had the upgraded trim level in the car. Very disgusted and dissatisfied with the level of respect and customer service. I worked with Maria who seemed very nice and honest but it evidently this was not the case.

This is the 2nd vehicle that my wife and I have purchased from Fields Land Rover in Orlando and we have been extremely satisfied with the Quality and Service of our Range Rover as well as the Crew at Land Rover. Very Professional Staff!!!

Thank you Matt Yates for the professional treatment you provided my family and i while we were with you last month picking up are New Defender. If anyone is looking to buy a car from Land Rover Orlando please ask for Matt Yates he will take car of you like your apart of his family. Thank you again Matt

Sincerely,
The Fixler Family

I had a great experience buying a new Range Rover Sport. Michael Kammer made the process as painless as buying a new car can be.

Is sales man doesn't expect We are ready to take the car

Joe F. is always great and attentive. Price for annual service is expensive but, it comes with owning a Range Rover. Excellant Service!

Recently, I had the most amazing overall experience with Land Rover which led to the purchase of my new Range Rover. From the moment you walk in to the time you leave you receive VIP treatment. They never force you into buying a car and I believe they have it on point when it comes to the car buying experience. Nadja, who was my sales rep, was very knowledgeable on the cars and after buying the car we still keep in contact for any questions that I may have. Also, Eli and Rusty (the GM) helped with my unique trade-ins and made the buying process so smooth. I am so happy to be a part of the Orlando Land Rover family and couldn't have asked for a better team to represent the Land Rover name.

Professional and courteous team at Land Rover Orlando!

We arrived without an appointment, Erik Alhberg greeted us and listened to our requirements. He showed us available options and was professional and informative. When we made our purchase the following week it was due to Erik as he located what we were looking for and worked with us. The whole experience was stress free and tailored for us by Erik and also The Finance Manager, Veronica.

Nice people, efficient service, nice loaner vehicle. Good job!

Another top notch service visit from Adam Clark! My tires had one too many patch s from construction debri, and Adam gave me a very fair price for a set of 4 new tires. My vehicle was in and out of the shop in just a couple of hours! This dealership has provided outstanding service on my LR3 for over 10 years. Highly recommend Adam Clark for running a tight ship! Cheers, Lorraine

Service was great!
Special thanks to Bryan, Mike and Nathan!!

Best car buying experience ever!!! Shopped around and soon as I stepped into Land Rover Orlando Matt Yates made sure we were in good hands from start to finish. The professionalism, product knowledge and care was superb. No haggle, upfront and honest. It s my first luxury car and Matt made us feel right at home was kind to let me take my time with the decision process and answered all my questions. Forever a loyal customer. The assistance of Product Specialist Paola was an added bonus. THANK YOU MATT!

The guys at Land Rover Orlando got the job done. We are pleased with our purchase, the terms, the service, and the vehicle. Well done.

Service was fast and professional, felt great about the visit. Would certainly return.

Staff was prompt in greeting me and informed me of the issue and completed the work under warranty and didn't try to sell other services that I didn't need.

I purchased my first luxury vehicle which turned out to be a luxury experience. Eli was very helpful, patient and professional. He made this experience stress free. I would recommend going to see Eli if you want to feel like a valued customer.

Recently had my vehicle in for service and had a great experience, especially thanks to Sharon. She was very helpful, knowledgeable, and even reminded me of my next service appointment.

The sale of my vehicle was a phenomenonal experience.
Veronica Kutchenbecker is a dimensional lady, she has class out of this world. I look forward to doing business with her in near future.

Love the brand, but the service doesn t reflect what the brand is. So disappointed with the maintenance service and their delays on simple things.

Great service and customer satisfaction is top shelf !

I traded in a 2011 Porsche Cayenne Turbo for a 2014 Range Rover Evoque. The entire trade and purchase experience was first class! Michael Kammer was excellent on all aspects of the transaction. In fact, it was so great, I have ordered an additional 2014 Range Rover Sport to add to our family needs. I have found that the Evoque and Sport ride (quiet & comfortable) is so much better than my Porsche Cayenne Turbo ever was. In addition, all the technology is easy to use and the vehicles have awesome design and engineering features. If you are looking for a new or used SUV, I would highly recommend you test drive any of the Range Rover models. They are all you should expect and more for a very competitive price point.

Bryan was helpful and kind when we were in recently getting our car serviced. He went above and beyond.

Erik was very helpful and professional. He was very knowledgeable and made our buying experience pleasant and very low pressure. We would definitely recommend Land Rover Orlando to our friends.

Great Service and Selection both Hector and Eli made the experience easy!

Matt Yates is always a pleasure to deal with and his assistant Arthur was there to help if need be. I look forward to working with you on my next purchase. Thanks again!

Beautiful showroom and the staff were so friendly, helpful and inviting even though we looked like a couple of teenagers come in off the street! The vehicles are gorgeous and the quality for dollar value can't be beat- you know the brand, you know youre getting quality.

Michael Kammer made sure my wife had the best Anniversary gift ever!!! Without a doubt the perfect 5 star experience. Thank you to the entire Land Rover team!!!

Bought a 2017 Discovery HSE Si6. Fabulous car. Had a few issues with it initially but can't complain with the focus and dedication to put it right. Pete Williams who sold me the car was great to work with. Explained everything easily, no pressure, got on very well from the start and so bought the car! Would definitely buy from Pete again. Professional guy who helps you make a decision and doesn't push you to making one. That is unusual but refreshing!

Matt Yates was an excellent helper when it came to finding my dream vehicle! I love my new Range Rover Sport with third row! Matt helped to search for this special feature since it is rare! I would definitely recommend this vehicle and the Orlando staff to friends and family! :)

Bryan is the best. Carplay is also awesome, ask how to get in your 2017 or newer LR / RR / JLR

Thank you Matt Yates for your courteous and professional service you provided us. Land Rover Orlando and Matt - Top notch!

great experience with Eli Luber...very neat and efficient

Very nice dealership and overall experience. Thank you!

Pete Williams was very professional and extremely knowledgeable about my new Range Rover.
I will definitely recommend him to my friend and family for future purchase.
I am 110% confident i will return for future purchases.

They worked to find us the RR Sport we wanted, but it was already sold. Then they tried to get us another, but it was not marked sold so they could not get it within our timeline. We went in to discuss the issues and I mentioned the US News and World Report reliability rating on the 2016 RR Sport. They gave me a history of who owned RR since 2008. Ummm...that's nice, but it didn't answer my question. Another sales person told me that if I would send him a copy of the report he would ask someone at Corporate. I felt like I was dealing with kids at this dealership. In addition, they told me over and over again, that a Range Rover is my choice and I could go get something else --so I did.

Hector was amazing! I really dread the process of buying a new car, especially as a female. But he treated me with respect and gave me the attention instead of just my husband. He walked me thru every step and gave me advice when needed. He really listened to my needs and I couldn't be happier with the car I drove home!

Eric should be Fired!
What began as an preliminary inquiry turned into a nightmare of Horrible customer service, lack of communication and in the very end topped of with misrepresentation, hoodwink low ball good for nothing Con dealer mentality and attitude. Way to go LR Orlando Good for you!

very very very bad experience. Erick was really rude and mean . never go with him. i never see a dealer shop they dont care about customer. we were really want to trade our car with onther one. the price didnt match us so as i start to work on a better price he told us sorry that is what i can thank u for coming. As he kicking us from the place. I never see a customer service as bad as they have. I have been going to a lot of dealers all of them has a good customer service. even the manger didnt help. NEVER GO BACK..... SPECIALLY WITH ERICk

We brought our vehicle in for a basic service as advertised in the collateral we received in the mail.
Wife was treated poorly by Brian!
We only take our vehicle here because there are no other options with Land Rover.

Bryan was polite, courteous, nice facility, great snack and coffee bar, did a great job in less time than anticipated! Recommend Owning a Land Rover to have this great service.

well staffed, clean, and organized dealership with very helpful employees.

Nadja helped me with my lease and I could not be happier, she was so sweet and stayed after hours to help me. I felt totally confident with the whole transaction and she made everything so fun and wonderful. I am so happy with my Range Rover Evoque.

I bought 2 vehicles form this dealership within a 4 month period and referred a client who purchased. Unfortunately I totaled my first purchase in a near fatal accident. Through the payoff process, a check was sent to a previous address and cashed by a third party. This could have been avoided had the dealership followed policy and sent the check to their preferred lender, Chase Auto Group. Chase called regarding the payoff balance. After looking into the matter at their leisure, I received a call from the LR's finance department stating the check was cashed on July 3rd. They said they would look into this and get back to me. A few weeks later I received a call from the GM Rusty Olsen. Verbatim he expressed, " this is your problem, not ours, I am just a stupid car salesman". Wow, was I in utter shock! 3 vehicles purchased and this was his response to me. I called the Fields corporate office, with no response. The issue is still unresolved. I have never been treated in such a manner and am highly disappointed with this ongoing situation.

I went to land Rover Orlando to trade in my Mercedes to purchase a new range rover sport HSE. The staff was courteous efficient and fast.

I purchased a 2016 Land Rover Range Rover Supercharged $100K. The vehicle is faulty turning off on me on the highway. I have taken the vehicle to service 5-6 times for the same issue, they do not want to exercise the lemon law. I relocated to GA, and they advised me to call the Orlando dealership, I spoke with the manager Rusty/Randy he didn't even ask me for my name or vehicle information, he just stated "if you are looking for me to re-purchase the vehicle it is not going to happen" The last time I took the vehicle for service, it lasted two weeks in service, and the first day I picked up, it gave me the same issues. He didn't even empathized with my concerns, didn't provided any customer support. This is the worst experience for me. I have owned many other brands and I have gotten awesome customer support. I never paid so much money for a vehicle in my life, but buying a range rover was the worst mistake that I made. This model is faulty and has so many issues where the service people don't even know how to fix. It is not worthy spending the money and buying a range rover. They don't care about you or the money that you paid. Now I'm stock with a faulty vehicle that it just turned 1 year old. DON'T BUY FROM THIS DEALER OR THIS BRAND!

The service from Erik is great - this is our second vehicle purchased through this dealership.

they don't repair, they replace as many parts as possible, be careful...look over your estimate carefully before you agree

they wanted to charge me $4000 to replace the top half of my engine because it was having a hard time starting and was running rough. I obviously did not agree and ended up towing the vehicle to another shop where they quickly diagnosed it as two broken vacuum lines. $20 later the car was as good as new.

I ended up communicating this to my service representative and she just blew me off. It's almost like they knew what they were doing.

Land Rover Orlando did an excellent job of fixing the my vehicle. My service associate, Joe, was very helpful and made the process super easy. I would highly recommend the dealership.

Ok so where do i start? My husband loves range rover and we wanted to make a deal that day. Erik was helping us, he did help us in showing available 2 cars, when we wanted to discuss a deal for leasing , and we just started to match the numbers with our current one as we are owning the same price range car, he just stood up and said thank u rudely and just left the place, we did not even start to discuss the deal, we wanted to make a deal with lower milege the he offered but he was soo much rude , he just said bye and did not hear us even. And said i told you price earlier. C'mon we are not leasing car for the first time, and you are not the first time dealer for us, we met many others too. Well anyways if i am investing so much money i have a full right to discuss, take a test drive and look for car color options too. I will never go there again or never recommend to anyone just only because of that rudeness. We visited maserati , bmw , mercedes, escalade all showrooms in this area. Never had such a bad experience.

Good experience, although a misstep when we first got started. All set and appreciated my service advisor working with me to resolve the issue.

Went to check one of the cars and got a bad attitude from a sales man. Won t go there again.

While the issues were resolved during my service visit I was highly disappointed to see that my glove box was rifled through and my radio was set to ghetto music as well they did not even clean my car as I was told would be done each time I was in for service. UPDATE: I find it interesting that the "manager" would take the time to respond to my review however, when I tried to contact him (both by phone and email) as he asked I have not gotten a call back or even an email response. Did you post a response just to make people think you care?....the only department that I care to deal with at this dealership is the sales team who is highly professional and meets the standard I would expect from Land Rover. The service department is not up to par at all which is sad because I have routine maintenance coming up and I'm not driving to the other side of the state to get it done somewhere else. I will simply buy a different brand of vehicle.