Land Rover Orlando Reviews

The Service staff is amazing-especially Adam Clark! Seamless pickup and delivery of my car for service.

Always an great experience with Adam, Nathan, Maritza and Monique. Thanks!

I leased my second LR4 HSE from Matt Yates last week. I am so pleased with it!
The service Matt provides couldn't be better!

Stopped by Land Rover 11/7/20 looking to possibly purchase a Range Rover Sport with in the next 60 days. Was greeted by a salesmen by the name of John Holloway. john is a very good salesmen who takes his time to show you many features the car has to offer. Not sure how long he has been in the car industry but he definitely has what it take to sell high end luxury vehicles. If you stop by land Rover on Lake destiny Dr ask for Holloway and tell him CitySpotz sent you!

Adam in service is the absolute best!!! Truly exceptional! I continue to love Landrover Orlando service because he is there! He is very responsive, accommodating, knowledgeable, personable, efficient, professional and always happy to help in any way he can. Adam always makes getting our Range Rover serviced such a seamless 5 star superb experience!!

This is my second vehicle purchased from Land Rover Orlando. My salesman was Erik Ahlberg, Excellent customer service. Land Rover Orlando has a customer for life.

I purchased and ordered a 2017 Range Rover Sport at the beginning of this year and it arrived last week. I had an exceptional experience purchasing this vehicle and I would recommend my salesman, Romane, to anyone purchasing a car here.

Romane kept me in the loop throughout the process, allowed me to make multiple changes, and got me a great number for my trade. He has continued to answer my questions about the vehicle even after the purchase and I couldn't be more pleased with him.

If you go just don't let Joe touch your vehicle. He's a service advisor over there, very rude, and unfit for the position he is holding. Other than that the service is great.

I got my 2014 RR autobiography last week May 17 2014 to be precise from Land Rover Orlando.
Michael Kammer, the sales person that attended to me was as professional as he was helpful. His knowledge of the vehicle is second to none.
The dealership located on Lake Destiny Road Orlando FL. was awesome and outstanding, most of the personnel that I came in contact were nice and friendly; a few of these were Adam and Matt. I will definitely be coming back and sure to send referrals. Thank you all.

Dr. Ola Ajayi

Great Experience, Always worth the drive to have them service my car

Having researched for our next vehicle I called Matt Yates at Land Rover who I was so impressed was able to answer my questions over the phone that we had to got visit the dealership.
The entire process was smooth, polite & transparent.....we even managed to fit in cookies & hot chocolate whilst reviewing the paperwork.
Afterwards, Matt's team mate Arthur Martinez gave us a full "owners" rundown on the car controls.....Thank you guys for a stress free transaction.

Michael is an excellent, informed and honest person to deal with, this is probably our 5th. Deal with him, we keep on coming back, l think that says it all.

I am not a Land Rover guy, but I am a Chevy Tahoe guy. I purchased my previously owned Tahoe from Erik at Land Rover Orlando. This was by far the most pleasurable car buying experience of my life. When my wife needs her "new to her" car, we will be asking Erik to keep his eyes open for us.

My experience with Matt Yates at The Range Rover it has always been one of a kind. I had done business here twice now and I m satisfied with his service.

order my new Range Rover from the factory through Land Rover Orlando, arrived on time. Excellent service and Mike Kammer in sales was always available to answer my questions. 10 out of 10. Recommended. BH.

Convenient service and lounge!! Didn t wait long and even gave me a discount! Go service department team!!

Everyone is especially nice and ready to help in any way. They accommodate every need timely and personally follow up regarding my satisfaction. Each time I was in and out of the dealership quickly or told an accurate eta for completion. I am impressed and fully satisfied.

My experience purchasing brand new 2019 RR Sport HSE was a spectacular. I dealt with Sales Rep "Pete" and he was very informative and helpful in finding what I needed to help my personal and business need. I went to lease the car but ended of purchasing one. I am extremely pleased and very happy with my purchase of new Range Rover. I would highly recommend this showroom in Orlando for any one who is looking to add any model of RR either leasing or purchasing. Good Luck!

worked with the dream team mike & Matt- thanks guys- love my new wheelz

Land Rover Orlando does a great job with customer service.

The service team at Land River Orlando are great. Down to earth guys who genuinely care about customer service. However, the sales team are a different story. Very pretentious & lack even the basic customer interaction skills. And this is not a new problem. I have owned a range rover sport for 5 years, so I have been around that dealership a lot and any time I have engaged in the salespeople, I have the same experience. Last week I was looking to trade in my RR to purchase a new vehicle. I was dressed in jean's & t-shirt, so my guess is that I was profiled as just a window shopper. I spoke to a salesman who seemed put out dealing with me. I left disappointed. The next day I contacted the same salesman with a question, (I won't disclose his name out of professional courtesy). He blew me off on a text saying, "I'm swamped, please speak with another salesperson". I still have the text as proof. So I went to the Mercedes dealership about 10 miles from the Land Rover dealership & I am so glad that I did! I had the most incredible experience. The whole sales group at Mercedes are genuinely good people & want to help you. Needless to say, I'm now the proud owner of a GLE 43 & absolutely love it. Far superior vehicle to the range rover. More importantly, the experience with my salesman Bob Kopperud was incredible. I honestly would go grab a beer with this guy, he is that cool. And not just him, the GM talked with me for a quite long time, not even about cars! The entire Mercedes dealership treats you like royalty. Moral to this review, unless you are an NBA player or your daddy owns Amazon, you will be treated like a hobo at the Land Rover Orlando dealership. If you want to be treated with respect by genuinely good people, go check out Mercedes Orlando. You'll thank me.

Joe is a GREAT service manager. He takes such good care of his customers. Goes the extra mile!

best service in the area, service advisor very professional and knowledgeable, all in all top and courteous service. Will recommend to all our services.
Isaac shtark

John was great to work with knowledgeable and
courteous. Veronica with financing was friendly and efficient. The customer service level is superb.

This was the easiest car buying experience we have had. No games, no negotiating, no running back to keep "checking with the manager" - just straight forward this is the cost and what the terms would be. Erik Ahlberg was great - if your buying a Land Rover in Orlando - ask for Erik. Highest recommendation.

I came with my brother for a part stimate, really simple, and people inside where ignoring us and one said that they where busy. There was no one around. Thia place is really bad. Not good cuatumcu service.

This is the 2nd vehicle I have purchase from Erik Ahlberg and The Fields group. Both times have been a great experience.

Excellent service, may me feel appreciated, comfortable and very welcome from the moment I got there till the the time I left. Thank you.

Matt Yates was was extremely professional and helpful. He found me the perfect vehicle. Highly recommend!

This is crazy...this place never seizes to amaze me. They order a apart for me which the service department was awesome that's not the issue...the issue is I walked into the sales room as I am looking to purchase a new vehicle.
I currently own a LR4 2013 that I bought brand new.
I was looking at the new discovery because they stop selling the LR4 and merge the 2 vehicles together. I walked all around the the truck opened the doors looked in side showed all the interest in the world...unfortunately not one sells person asked me if I needed help. So I am trying to figure out why....So this is what I came up with
1. Hat backwards
2. T-shirt
3. Shorts
4. Black.
I say all of the above....ridiculous even the guy that sold me my first one was sitting there at his desk, I believe his name is eric...he didn't even acknowledge the fact that I was in there....off to Audi too purchase my new vehicle...I planned on being a customer for a long time....

I have been a customer of Land Rover of Orlando for the past 5 years. They always have great service and staff. I highly recommend them to everyone who is in the market for a new vehicle.

Joe the Service Manager was very hospitable, knowledgeable, and courteous, he extended a warm welcome, and he was very sincere. Love his positive attitude, and genuine care. Trustworthy all the way!

Had our LR4 in for normal routine maintenance. Scheduled appointment-given complimentary loaner car-picked up car 1.5 days later. In and out in less than 10 minutes. Perfect experience!

Matt as usual provided exceptional and seamless service right to dropping off car at my front door.

Awesome experience! Adam Clark in service was outstanding!

Price of the Land Rover part is high, but the service is always great at this dealership.

I would like to express how pleased I am with my first experience with your service department. The service manager, James Travis, was a pleasure to work with. I feel like I was dealt with fairly and honestly. The problem I was having with my vehicle was quickly diagnosed and repaired. If you are having trouble with your Land Rover, this is definitely the place to come. Thank you for the wonderful experience!

My sales man Pete was excellent. He went out of his way to make sure I was took care of and completely happy . I appreciate your time and effort. Range Rover is the way to go if you want something that most people dont have. Thanks again Pete.

Courtney was absolutely fantastic to work with. Definitely one of the best car buying experiences I've ever had.

Purchased a vehicle from this dealership from Erik Ahlberg and it was a great. He was honest, efficient, straightforward, and thorough. The transaction was smooth and the car was in outstanding condition, with low miles, and at the right price.
I never post reviews but felt compelled to do so in this case because the transaction was, from start to finish, far above average. I would purchase a car from them again with no reservation.

Matt Yates and Paula his assistant are AMAZING!!!! he took note of my dreams and help make them my reality. HIGHLY recommend

This is by far one of the best car buying experience I've ever had. The service department is extremely big and service techs are sharp! Always gives me a clean wash and they have great loaner cars. When I'm inside waiting I feel like I'm in a kitchen.... Snacks, coffee, tea, juice, water, and much more to make my wait better! Need less to say I'm ordering my 3rd Range Rover.

Erich was great and helped me pull off a great surprise!

Bill always goes the extra mile for his customer. He solves problems always pleasant always helpful!

In all ways my experience was great.
The Range Rover Sport is an amazing car. The service was great.

Since LR no longer produces the LR4 I had no choice but to search for a certified pre-owned vehicle. Some 3-states away I located a Certified 2016 LR4 at Land Rover Orlando that met all of our specifications item for item. Called LRO and by chance was connected to Matt Yates. Matt was friendly, courteous, and professional, and within minutes over the phone settled on a deal for the Rover. Within 24-hours I showed up at the dealership and 2-hours later I was out of the door with my new LR4. Note the deal also included my Lexus trade-in. The trade-in value was fair and I didn't feel taken advantage in any way, despite the fact of that I drove to Orlando alone in the Lexus with no other option but to trade it in.
By far this was one of the easiest and most pleasant car buying experiences I have ever had ... and I've owned quite a few high-end cars.
I would highly recommend both LR Orlando and especially Matt Yates for your next vehicle purchase.

Thank you Matt Yates for your patience and getting me not one but two Land Rovers and exactly what I wanted. We really appreciate! Also, Thank You to Veronica for making the signing process enjoyable!!

Great customer service and repair was done to my satisfaction.

We Worked With Erik and his service was superb. Really happy with his service and the Velar. Thanks so much for everything

Matt Yates was my sales manager, and the process could not have gone smoother or been more perfect. The entire experience was professional, quick, and could not have been easier. Thank you, Matt. I absolutely love my new car!

My purchase experience of my Range Rover was super-fantastic! Matt Yates, Doug Redmond, and Arthur were nothing short of phenomenal! Thank you guys!!

Made my life easy, no wait, loaner and treated like royalty! Great Team!!

My wife purchased a new vehicle and we dealt with Matt Yates (Our sales rep) ...As always smooth as silk ...Good organization !

I just recently purchased from Matt Yates. His service was beyond what I would expect. He handled everything perfectly. This was my 3rd purchase from him and he will continue to get my business going forward.

The sales and service staff at Land Rover Orlando are truly outstanding. Michael Kammer in particular exceeded our expectations with his professionalism, knowledge, and desire to please. Land Rover Orlando is our go to Land Rover dealership. Thank you!!

By far the worst experience in buying a car! First I wait over an hour for a salesman....waiting an empty showroom never offered an drink or anything! I'm buying a $100,000.00 Range Rover....they charge me full retail...I give a deposit and two months later the refund my money and say they can't sell it to me! The salesman " Matt" will not return my call to give me an explanation so I call and talk to the sales manager who still says they did a check of my address and it didn't match. I have a condo 30 minutes from the dealership! I have since then purchased one from the dealer in St Petersburg! They gave a me a great price and I suggest everyone should call them!

Michael Bricketto was a pleasure to work with. He made the entire buying process a breeze. Will buy from again in the future.

Matt was a great help. Easy in and easy out. picked a car signed papers and was on my way.

I have wanted a Land Rover vehicle for a long time and In my search for the right one was Matt Yates !!! He is the Best, very knowledgeable and made the process easy. I liked the dealership, it is well kept and upscale. The outdoor Land Rover obstacle drive is very cool as well.

Great dealership and service department. Adam always takes care of things in a first class manner.

I have never had a bad visit. everyone there it's very nice.

Great service! I went at the last minute with no appointment and they took great care of me!

First Class Customer Service!
We contacted management to discuss our dissatisfaction with the fact that a 2016 vehicle purchase on April 2019 required new breaks and break rotors.
Brian Forbes escalated to used car vehicle manager Doug Redman. Within two hours we had a satisfactory resolution.
This is the type of service that provides repeat customers the assurance that the clients satisfaction and piece of mind continues to be a priority after a sales has been completed.
Great Team!! Great Service Land Rover Orlando!!

Work always completed on time and with an eye toward service and support.

Land Rover Orlando takes care of you! Ask for Wes in Sales and Adam in service - fantastic at what they do.

The show room and customer lounge are very warm
and well aplointed. The sales process was very informative but not oushy at all.Extreme efforts were made to search multiple sources for a car with the features that we really desired. We feel we had fair pricing and we could not be happier with all aspects of ourpurchase.
Dalton Carpenter

COMMUNICATION, PATIENT. From my experience, the first time you buy something from a vendor, you are a customer but with Michael K., on my first purchased at Land Rover I didn't feel like I was a customer I felt like I was a longtime client and that's one of the main reason why I became a LAND ROVER repeater and went back and bought three more vehicles from him. He addresses all of us his clients by name and that make us feel a part of the Land Rover family, he is one of the human being that you would want to run your business and will successfully grow your business from the bottom up to the top no matter of the outcome. After all, Michael is all of the above and more, he is an outstanding human being and the WHOLE CREW at LAND ROVER is an ---> A GRADE++++

Outstanding experience at Orlando Land Rover. Ethan and his team are fast, dependable and thorough. Could not be happier with our vehicle or its service.

Amazing buying experience recently with the sales team at Land Rover Orlando. Great team and big thanks to Matt Yates, Paola and Veronica for their professionalism and help. They made it an easy, hassle-free process.

Again, Excellent Customer Service! Everyone I encountered at this dealership was pleasant and appeared to truly enjoy working there. I would not hesitate to recommend anyone. Great overall experience.

Erik and the Finance staff worked very diligently to work out a deal with me. They were patient and took time to answer all of our questions. And there were a lot. From our very first conversation we felt comfortable shopping at Land Rover of Orlando. Thanks to the whole crew!

Great experience all around!! True professionals and made the buying process easy. Thank you Eric and Jose !

I've been coming to the Orlando Land Rover dealership since March 2008, and I can say unequivocally that every encounter has been top notch! The maintenance dept. is professionaly run and if you need a Service representatives, Adam Clark is your man! He is knowledgeable and sincerely looks after your vehicle with care and attention to detail. I highly recommend this dealership and Adam Clark for your maintenance needs!

Be very careful as this dealer charges 15 to 20 % higher on parts than any other Land Rover dealer across the country!!!!!! They claim the go by the Matrix system and they don't care what the manufacturers suggested list price is!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Joe went above and beyond to fix my Bluetooth issue. It is now working perfectly!

Great experience! Joe was amazing! I was almost sad when he said see you in a year for your next service! Lol.

The staff at Land Rover Orlando has always courteous and professional. From the the sales process to the two times I have had my vehicle serviced here, they have always delivered the king of service you would expect to receive from an upscale dealership. ABOVE AND BEYOND!

I had some items that were covered under my extended warranty and also did the 4 year inspection.
All was done in timely manner and Joe Furlich was by far the best contact we ever experienced at the dealership. TOP NOTCH service and care. Looks like someone did some major changes at this dealership! Well done!

The best Land River dealership I ve been to so far!
Excellent customer service-5

Hector was the best costume service ever. He went above and beyond to make sure I got the car that I wanna. Thank hector you re the best.