K S

Review of Land Rover Orlando

I bought 2 vehicles form this dealership within a ...

I bought 2 vehicles form this dealership within a 4 month period and referred a client who purchased. Unfortunately I totaled my first purchase in a near fatal accident. Through the payoff process, a check was sent to a previous address and cashed by a third party. This could have been avoided had the dealership followed policy and sent the check to their preferred lender, Chase Auto Group. Chase called regarding the payoff balance. After looking into the matter at their leisure, I received a call from the LR's finance department stating the check was cashed on July 3rd. They said they would look into this and get back to me. A few weeks later I received a call from the GM Rusty Olsen. Verbatim he expressed, " this is your problem, not ours, I am just a stupid car salesman". Wow, was I in utter shock! 3 vehicles purchased and this was his response to me. I called the Fields corporate office, with no response. The issue is still unresolved. I have never been treated in such a manner and am highly disappointed with this ongoing situation.