Brannon Wright

Review of Land Rover Orlando

The service team at Land River Orlando are great. ...

The service team at Land River Orlando are great. Down to earth guys who genuinely care about customer service. However, the sales team are a different story. Very pretentious & lack even the basic customer interaction skills. And this is not a new problem. I have owned a range rover sport for 5 years, so I have been around that dealership a lot and any time I have engaged in the salespeople, I have the same experience. Last week I was looking to trade in my RR to purchase a new vehicle. I was dressed in jean's & t-shirt, so my guess is that I was profiled as just a window shopper. I spoke to a salesman who seemed put out dealing with me. I left disappointed. The next day I contacted the same salesman with a question, (I won't disclose his name out of professional courtesy). He blew me off on a text saying, "I'm swamped, please speak with another salesperson". I still have the text as proof. So I went to the Mercedes dealership about 10 miles from the Land Rover dealership & I am so glad that I did! I had the most incredible experience. The whole sales group at Mercedes are genuinely good people & want to help you. Needless to say, I'm now the proud owner of a GLE 43 & absolutely love it. Far superior vehicle to the range rover. More importantly, the experience with my salesman Bob Kopperud was incredible. I honestly would go grab a beer with this guy, he is that cool. And not just him, the GM talked with me for a quite long time, not even about cars! The entire Mercedes dealership treats you like royalty. Moral to this review, unless you are an NBA player or your daddy owns Amazon, you will be treated like a hobo at the Land Rover Orlando dealership. If you want to be treated with respect by genuinely good people, go check out Mercedes Orlando. You'll thank me.