Land Rover Hinsdale Reviews

Eric Htun is an excellent salesman! Made it effortless and stress free! Definitely was treated with respect and professionalism at Land Rover Hinsdale

I stopped in to see Eric Htun and I have already bought from him several times before, but this time I had a hard order. I had one color we were looking for and we were under a bit of a time crunch. I had looked around and non on else had what we needed.

He told me he would make it happen and within 24 hours he found exact make , model and color we asked for. It was ready the next day

Their new facility is also fantastic.

Bill Jacobs Hinsdale Land Rover is a great dealership. Everyone I dealt with was excellent especially Eric Htun my sales consultant . Deslie Elena was very good explaining the Range Rover features. Management was very friendly

Had another excellent service experience at Land Rover Hinsdale with Joe Rosone. Thanks Joe and keep up the great work!

Danielle was a great saleswoman and I m 100% satisfied with my service and my Mercedes!

Extremely courteous staff that will provide alternative service options if cost is a pain point

I had a wonderful experience today at Land Rover Hinsdale. Pat McGowan and his staff we a pleasure to deal with.

I took my Range Rover sport for service yesterday, Joe Rosone in service provided excellent service, car was returned on time with all work done. Joe arranged for a loaner and explained in detail all the services needed. Great place to service your Land Rovers.

Jdanielle Faul is the best . Awesome customer service.

Jason was great! Very professional and up front about everything I should expect right off the bat. Over the phone Jason gave me all the information needed with no nonsense or gimmicks. When I got to the dealership, everything we talked about over the phone was exactly as it was no hidden fees or misinformation. I would recommend him, he provides great customer service and made leasing my vehicle a great experience.

just purchased my range rover a few days ago... danielle faul is the most professional and amazing sales rep ever.... i am from indianapolis and was recommended to this dealership ....this place was 100% above anything i could ever have expected...the finance department is honest up front and puts the customers needs first. IF THERE IS EVER A NEED FOR ME TO PURCHASE A CAR SHOULD I GET TO HEAVEN, I WILL LOOK FOR THIS DEALERSHIP FIRST!!!!

Danielle was such a pleasure to work with. She was extremely welcoming, efficient and helped us pick the perfect vehicle. Will recommend to all friends and family.

Absolutely the best experience I have ever had dealing with a service advisor at Land Rover Hinsdale.
Mike Mashburn is on top it. Definitely ask for him the next time you service your Land Rover. You won t regret it.

I've ordered a vehicle in June Dan Gallovitch said ,,you can pick up your vehicle on the end of the august'' now is end of October still nothing,they just playing stupid.
This is not serious! I'll never go to them again.

Had a great experience at Land Rover Hinsdale. I have bought several cars during my lifetime and this experience was relatively painless. You are dealing with professionals who value customer service and repeat business. Frankly, the vehicles sell themselves, but the staff there do not take your patronage for granted. I don't think John Matteis, my sales guide would have taken much better care of me if we were related. A fair price was negotiated and little drama was involved. I would certainly recommend this dealership to all I know.!

As always, when I have to
Bring in my car, it's ready when they say it will be, Joe is very thorough with his explanations of the need for service/ repairs need to be taken care of. This is my second car that I have taken to BJLRH. It's always a pleasure doing business with them.

Kevin assisted with the drop off process to maintenance my car. Service was professional, timely and the work that was needed was thoroughly explained. Execellent service!

Land Rover Hinsdale did an outstanding job in finding the exact vehicle I was looking for. It was pulled up to the front upon my arrival. The typical process of aligning on a deal was made quite simple and hassle free! Thank you Mike R. and the Hinsdale Land Rover dealership for making it a stress free experience! We love our new Discovery!

I have worked with Joe Rosone for over 15 years, and have found his professionalism to be 4 Star. His Post follow up really makes the Service Experience the excellant. He has never failed to follow up with suggested service for the next visit. In many cases he has read my mind about follow up service. In addition, he always makes the paper work part of the service to be easy. Thomas S. Gush

Great experience with Erika! We bought a a very clean used Range Rover.

VERY VERY DISAPPOINTED!
The WORST advisor could be, not sure if he even can be called as ADVISOR: R-A-U-L.
October 15th took my car for service. Of course went by myself without my husband, thinking it is just a simple service for oil change. As we purchased car in June this year. Car was leased before that.
I was advised to do a bunch of things for over $2500 by Raul even him knowing that car is purchased recently. He could ADVISE to me to reach out the dealership I purchased car from ,and get the report what the car got done before it was sold. BUT NOO..

Loving my car so much, thought: " well okay if it's needed it's needed", but felt that something is wrong. Finally next day I told to my husband about the cost. He was so unhappy.
At the day of picking up the car we had conversation with Raul which not much helped. We did a bunch of things with was only should be done after 6000 miles. We were aware by Raul that he make only hourly gross (which has nothing to do with us or maybe it does?? anyways) and that LUXURY cars seems like requires a lot of maintains, which a lot people don't understands/ know about. Well.. have nothing to say more.

The conclusion: I guess I was wrong by expecting that Range Rover level dealerships are more professional. Being in customer service business, I do realize not many companies and businesses DO REALLY CARE about their client.

What a great experience with Danielle. She took care of everything for me

Excited to be the owner of a new Range Rover Sport. Danielle was extremely helpful and so was DavId. We appreciated all of the time they took to help us out! Mike Ryan was also extremely helpful in setting up the appointment and providing critical information to ensure I was able to make a decision and drive away with an amazing vehicle after my first visit!

Just purchased a car from this dealer and worked with Erika Rocco. She was sweet, professional, efficient and helped me get int my new car. Customer service here is fantastic!

Dan and Jeff were pleasant to work with very responsive and helpful

Danielle was great! She s extremely personable. She really is great at what she does! She rocks!

No back and forth, no nonsense. Eric was amazing! So kind, listened to my needs, responded with understanding and really gave me the white glove service, that NO other dealership or sales rep has provided. That is why Eric and Land Rover Hinsdale won my business. Thank you ! Thank you! Thank you Eric, for going above and beyond! Yogurt are truly Land Rover of Hinsdale s best asset.

Jason yap did an excellent job helping us with a car

These five stars are for Mike Ryan only. Thank you Mike.

Danielle, Pat and Chris are wonderful to work with. The dealership overall is organized to service its customers well.

I'm not sure how they run things over there, but I had to take my business to another Land Rover dealership. Its really frustrating when a dealership employees can't even recognize you when you come in with a simple "Hello". Everybody there is so busy looking at there computer or cell phones and or just sitting there. It is also to my surprise that they hardly have any minorities working there, from sales to service - none. I would not recommend this dealership at all, unless you are a super rich white person. (and I'm white)

Dan at Land Rover Hinsdale took the time to walk me through the leasing and order process for my new Range Rover. Great guy, very helpful, took the time to explain everything to my satisfaction and kept me up to date on the order process. Smooth transaction from start to finish. I would recommend Land Rover Hinsdale to anyone looking for a Land Rover or Range Rover.

J. Danielle Faul was very helpful she went out of her way to make sure everything went well for me even offered to drive me home & pick me up I think she did a great job.she answered all my questions or got an answer for me, also she showed me the function & features on how to operate my new vehicle.

Danielle is truly the best saleswoman ever! She goes above and beyond. I would recommend Danielle to anyone! Best experience ever!!

Erika Rocco Was very helpful and informative with the purchase of my 2014 Range Rover sport. I would recommend her to anyone interested in purchasing a new car She even stayed late to make sure I had a great buying experience.

Pleasure working with the staff. Courteous and very helpful. They make you feel like family.. A special thanks to Eric Htun for his exceptional service. Thank you Land Rover of Hinsdale!

I met Bob last summer when contemplating what my next car should be. As a BMW loyalist, the Range Rover Sport was far more appealing than the resigned X5 or new X7. Bob left a great impression as someone I'd like to do business with and I was glad to reconnect when I was ready to pull the trigger last month. From selecting the vehicle throughout the sales process, Bob handled it with expertise in a relaxed environment.

As an industry professional in customer experience, I know a brand can be tested when things don't go to plan. This is where Bob (and Kevin) delivered when an unforeseen technical issue took the car into service. They recognized this was a disruption and went above and beyond to anticipate and meet my needs in the interim. Despite the inconvenience, the impression they left was remarkable.

Two weeks in, I love my RRS and would gladly go back to do business once again. Thanks to Bob and team for reinforcing my decision to make the switch!

The team here was AMAZING from start to finish. They are responsive, professional, and they really went the extra mile. Mike Logan my sales guide took great care of me and he really exceeded my expectation (which isn t easy)! If I could give more stars I would.

Great experience purchasing my Land Rover Range Rover Sport at Land Rover of Hinsdale. Jeffrey Swift made the process very simple and enjoyable. I visited him three times and he took the time to meet with me and answered all my questions. As they say, "third time is the charm" and it was for me.

I just recently purchased a Jaguar F-pace! My experience with Dan G and Brandon H were spectacular. They were very helpful and professional through the whole process! Definitely call them for your experience at Land Rover Hinsdale.

Just purchased my new RR Velar from Mike Ryan at Landrover Hinsdale. What a great experience! Mike was great explaining things and helped me select the right car at the best price. Stayed with me every step of the way.

The Service Department was great to deal with, very helpful !

Erika was very efficient and professional, my experience with her was excellent customer service.

Danielle Faul is an outstanding representative. She is patient and explained me everything. I recommend her strongly.

Erika Rocco was an extreme pleasure to work with, she is very thorough, consciousness and professional. I will definitely continue to work with her in the future. She help make my daughters first car buying experience very special, thank you Erika.

We had a great experience at Land Rover of Hinsdale. We came from Michigan due to better prices but it was more than that. Eric Htun expertly guided us through the process and had everything ready when we arrived. The finance department offered very helpful advice, and the general manager sought us out to say thank you. We couldn t be happier with the car in the service I would highly recommend going to Land Rover of Hinsdale.

Jeff Swift and Danielle Faul were AMAZING!!! I knew what I wanted and they made it VERY easy!! The most important thing, as a parent and a salesman was the attention they gave my son. He was able to look at AND sit in vintage Jaguars. It is truly an experience he will never forget and I will forever be a loyal customer!!

We bought our Audi at Land Rover Hinsdale Danielle was great and worked hard to earn our business great sales person

I was shopping for a used Jaguar Xe from various locations. After researching online, I realized this dealer had one with less miles than the rest of the competition and for almost 2 grand less. When I got there I was greeted by Mark who was super friendly and did not dismiss me because of my younger age. He quickly passed me to his associate Bob which was willing to spend so much time with me and the rest of my family. I have never had such a friendly and welcoming car buying experience. I never felt as if I was being given sales tactics nor pressured. He was always honest about what was being offered. Any concerns I had about the vehicle such as minor scratches were acknowledged and Bob offered to have the car completely detailed and buffed as well as wheel restoration for free. This was to be my first car after completing my graduate program and I could not be happier with the experience. Both Bob and Mark were some of the most professional people I have ever met, treated my family and I with respect, and were willing to go above and beyond. I felt as if I was buying a new car. Thank you Bob and Mark, you guys are the best.

Always excellent. Whether purchasing or servicing, they actually know you and care about you and your car.

Danielle was great, answered all our questions and made sure to get everything done that we needed.

Treated me with respect and is seemingly run with class.

Go for Danielle and Brendan. They were able to workout a good price for me and I am super happy with my new car! Plus the amount of beauty and passion that Brendan has is drop dead stunning

Danielle is a terrific sales person who works her butt off for you! Her manager David is good too, they are a great team.

Very like able and good natured people. Enjoyed the buying experience.

Prior to contacting Steve Miller at Hinsdale, I had spent months attempting to arrange for the purchase of a 2016 RRS HST with a dealership much closer to my home in ND. After not receiving a reasonable level of customer service, I contacted Steve. I called him in the morning, and within a few hours was approved. That evening my family and I drove 12 hours to Illinois to pick up the car. Steve was nothing but professional. At times I thought he was more excited about the car than I was! Kris in financing was amazing and took the time to discuss all purchasing/leasing options with us. While I was signing my paperwork, Steve took it upon himself to feed our children some of the lunch that had been ordered in for the staff. The business was very kid friendly. Also impressed that the owner of the dealership came to thank us for driving such a distance to purchase a vehicle from them. I would recommend them to anyone, and will definitely purchase from them again.

I have never leave poor review before,however I am very disappointed by the service I received at Hinsdale RR. I have purchased my new car at this location just a couple of months ago and I loved everything about it. However, when I got some issues with suspension and left my car for service, which was under full warranty I was told it was battery that needs to be charged and I was charged $200. Once I picked up my car the same issue occur after 3h. I called the service and informed them about false diagnostics. My car was eventually fixed after a week and I was promised my charge will be reimbursed. It s been 30 days, my charge for misdiagnose service was never credited, I have left 2 v.m and 2 emails for service manager and no one contacted me back. I had no choice but dispute my cc charge.

Land Rover Hinsdale really took care of me. Nancy (sales) was excellent explaining my options. I never experienced car buying being so easy. Brandon (sales manager) also helped me a lot by adding every possible discount!
I also like to bring Kris (business manager) he took care of the final steps to purchase the vehicle and was able to accommodate me.
I highly recommend buying with Land rover Hinsdale they make car buying easy.
Thank you and god bless you all!

Purchased a Range Rover. Great experience! Drove from St. Louis to buy from these guys!

I purchased a 2013 Cadillac Escalade here. The only good part about the entire transaction was the salesman, Steve. The rest was the worst dealing I have ever had with a dealership. First, we were told that we were getting two keys for the vehicle, we only received one.

I was approved for financing before I got there and told them this. Next thing I know, it takes a long while to get paperwork done and then we were ushered into the finance guy (Donnie) where he would not take no for an answer. He got very angry and rude with us when we said we already had financing. I've never been treated the way I was treated there.

It took them a long time to change our license plates over. As we were walking outside I noticed that the plate was on wrong as you can see in the picture. He screwed them into the hitch cover with self tapping screws!!

After we were home for a week, I got notification that there were more papers to sign and they sent a notary to finish up with the title.

Then today, I received a phone call (27days after we purchased the truck) from Donnie. He said he underestimated the registration for our vehicle and we owed $460 more. I told him this was the worst dealing I've ever had with a dealership and he informed me that it happens out of state. I have dealt with dealers out of state many times before. and this has never happened!

My recommendation to you.....Stay AWAY! especially from their finance department!!

Our Saleswoman Erica was amazing!!!!! She gave a thorough overview of the vehicles which helped us to make an informed decision. We will definitely return for our next purchase!

If they found any codes because of check engine light, They WILL NOT TELL U THE RIGHT ONE. Only because they are like a predators for money and soon as u approved for reparas suddenly the other "hidden" codes will pops up and they will put u in situation to overpay for all they did offering u a new part with extreme high estimate, and then I went to my mechanic and he says it was just a sensors ...not a professional dealer AT ALLLLLLLLL

Small enough to be a true Land Rover dealer, large enough to have what I need

Sales person Eric was great. Top service. Chris from financial dept made me a great offer i couldnt say "No" to. Best service i've had so far!!!

Danielle was the BEST! Helped us throughout the whole process. Couldn t be happier!

Great staff and what a nice way to buy a car, no games played!

In any customer oriented business ,you keep an eye on who is stepping in on your door steps.It is lacking at your place.Every body seems to be pretending to be busy on their desk,rather than getting up and greeting the customer. I have to come to your desk and ask for a sales person.Sales person was kind enough to do good job and get it over on the same day.I hope your service department will be more responsive to customer service.Smile,greet and pretend to show little happiness.

Went into Bill Jacob's Jaguar Land Rover yesterday because I wanted more information on potentially leasing and left with the most gorgeous range rover! We were there a few hours but in that time, the staff were the friendliest and so welcoming. It honestly did not feel like your typical dealership experience nor does it have that vibe. I felt like I could be honest with them and they were honest in return throughout the entire process. The decor and how they're set up is relaxed and welcoming. A car buying experience is not always fun but I had a huge smile on my face the entire time I was there. Erika Rocco was the reason for that smile, she got me in my dream car! Even the GM was sitting up front at times greeting guests. You can tell they all just truly enjoy being there. Thank you again for a truly great experience!

For a Rover dealership. Like many others not impressed by facility or service.

I think Land Rover Hinsdale have the Best customer service, from the manager, sales team, and service. You're definitely worth the drive.

Had a great pleasure to work with Peter Murray, Mike Ryan, Jdanielle, Donnie and the whole Whole the whole Land Rover Staff. Had a great experience purchasing my new Range Rover. They handle everything with care and professionalism. Great staff! I Love my new Range Rover Sport

A terrific experience. Car buying made easy. As a previous buyer from Land Rover Hinsdale, they made me feel like family. My salesperson, Dan, was extremely knowledgable and expedited the process. After the purchase he spent over 45 minutes insuring I knew how to operate all the bells and whistles. A fantastic salesman. And Brendon Heaton came up with the deal I needed to walk away with a car. He promised me he would find me a car, and he kept his word. Sales are made easy with relationships and these guys know how to do business. A dealership I would recommend to anyone

Mike M. in service has provided phenomenal customer service and advice. He has never tried to up-sell me on things I don t need, and has always made himself available to help me even on short notice.

Erika made the whole experience very easy and enjoyable. It was actually a very pleasant and quick experience. I highly recommend her!

Overall a great car buying experience. I had the pleasure of working with Danielle (sales guide), who was very polite and respectful throughout the entire process. To be honest, she did not know the features, and specifications of the vehicle of hand due to my car being a Subaru on a Land Rover/Jaguar lot (understandable) however, she was able to get all of the answers to my questions. Car searching is always tough although, if you meet with Danielle, she will take her time to ensure your needs are met accordingly.

Perfect experience from walking through the door to sale.
My sales rep, Danielle, was very cordial and respectful. Very knowledgeable on the car I was looking at. She is absolutely and asset to this dealership. She was a big part in putting this deal together and would highly suggest working with her to anyone!
All others, from Managers to service dept were also a pleasure to work with. It was obvious they all wanted to assure I was taken care of in a professional manner. Having been in sales for 35 years, I greatly appreciate it.
Great work Danielle!!!

Good service rep michael took good care of me... great service as well

Ken in service went above and beyond for a minor issue I was having with my LR4. By far the best service experience I've had at Land Rover Hinsdale!

I have bought many cars from landrover hinsdale over the years. Mike Ryan has been great! I would highly recommend him to anyone looking to buy a Range Rover. He's funny too!

Excellent experience at Land Rover Hinsdale!! If you are looking to buy, please do yourself a favor and go see Bob or Erika. They are amazing and truly genuine people. Seriously make you feel like family. Love, LOVE, LOVE Range Rover Hinsdale! And in love with my new Velar!

Sales Guide Eric Htun met all of are needs and I highly recommend him. Very nice, informative, and patient. I would definitely bring my business to Eric the next time I am in the market for a new Land Rover.

Worse costumes parts department
They have stupid price over charge,
I asked for part number refused to give me
Than I asked for full name ore ID
Refused , no team leader or manager.

I own a 2018 Range Rover Velar P380 with 8,500 miles, the car is about 18 months old from first delivery, and had an oil service about a year ago with 4,700 miles. Recently the service warning light was on, so I sent the car to this dealership for a regular maintenance. The service advisor Bret quoted me $524 plus tax for this scheduled maintenance and I thought the cost was a little high considering the miles and age of the vehicle, I asked what's supposed to be done and he explained to me the service includes oil and filter change, bunch of inspections, air filter and pollen filter change. I trusted his professionalism and gave him the go ahead. I later found out from their own website and as well as from the owner's maintenance manual that the air filter was not needed until 32,000 miles and the pollen filter until 64,000 miles. I felt cheated and immediately contacted the service advisor Bret and tried to get his explanation, every time he said he will get back to me and never did, then I later on left messages and e-mail to the general manager of the dealership and never got his response either. This is really not acceptable, what they don't realize is whatever they gain on that one service order, they loss a customer for good and I will definitely make sure I spread the word to everyone I know. So unfortunate people like this gave car business bad reputations. WHAT AN ORGANIZATION, PLEASE BE AWARE OF THIS DEALERSHIP!

I had a great experience at Land Rover Hinsdale.
Danielle Faul and Jim Kalcic were very helpful and honest, these guys are the BEST.
Thank you Danielle and Jim.

If there is a lower rating- I would give that. Worst service department. The car returns will the fault codes untouched. They promise to send someone and the service guy George calls up telling they have a staffing problem. The car costs freaking 140k. Try to respect it when servicing. If not- close down your shop. Land rover should find better dealerships here
EDIT:
I tried them again this year. RAUL PESINA was great and he followed up perfectly. This time they got this right and I have revised my rating. They had to get their part from some other place. The communication was clear and Job was done well.

My experience with Land Rover was terrible I felt like I was being ambushed had a issue with the coolant system in my Range Rover 2006 the service department had my car For six days ,when I picked my car up the low coolant on my dash was still on a few week later I ended up being stranded on the side of road for 4 hours because my car was running hot my car was over heating, had to get my car towed to another shop...the results was a air pocket in the coolant line leading to the antifreeze, it needed to be blead I had to replace the reservoir because the hose had broken. I spoke to one of the managers name peter he seem really concerned about the what had taken place he listened to me and he then informed me he would discuss everything with the General manager name Kevin. Kevin returned my phone call with genuine concern he listened to me I listened to him he came up with a solution he compensated me with some discounts on a part I needed for my vehicle,overall the service wasn t great but I ll give Kevin a thumbs up for stepping in and finding a solution for this great big misunderstanding.

Hands down, this is the best mechanic shop I've ever experienced. The guys are very professional at what they do.

FIVE STAR EXPERIENCE

We made our first Jaguar, F Pace, purchase with Danielle. She is extremely knowledgeable, professional, and easy to work with. We felt no pressure and had an enjoyable experience. Danielle worked with my husband to make the purchase a complete surprise for me. Delivered the truck to my house with a big bow! We are delighted to be part of the Jaguar Family!!!

Excellent service! Friendly staff. Danielle & Dan were awesome! Made it easy finding what I was looking for.

Eric did a phenomenal job explaining the ins and outs of the vehicle I purchased and made the process smooth and easy. He was very welcoming and helpful.

Fantastic buying experience. Sales, finance and delivery of the vehicle was top notch. Thanks guys.

Typically my experience is really good at this dealership. I like the Hindsdale location much better than Land Rover Naperville where they don't talk to you unless you are buying a new Range Rover. I didn't buy my HSE from Hindsdale but I was working with a really nice woman at the time and they just didn't have what I wanted. Anyway, this is the second time I've brought my car for service and this time I'm extremely disappointed. I made an appointment for 7am on Monday to drop off my car and I told them I would need a loaner. I was told it wasn't a problem and that I would get a Land Rover loaner. When I arrive, I'm told there are no loaners left because the sales team is selling them fast and their loaner inventory has been drastically reduced. Linda called Enterprise for me and after about a 45 minute wait, they finally arrived and I barely made my 8:30 meeting. While Linda did tell me there were a lot of cars from the weekend and she wouldn't be able to get to it until the next day, they ultimately didn't look at my car until Friday. Only to tell me I needed a battery before they can do the diagnostic test. I'm appreciative that I have a car to drive but I kind of feel like it was a bait and switch. I asked of one came in , could I bring this rental car back and Linda told me no. If you bring a Land Rover in, one would expect that you get one or something similar to drive. Furthermore, if there were 10 cars ahead of mine, why wouldn't they tell me that at the time I made the appointment and give me the option to bring it in later? I certain didn't expect to have my car gone this long. I have spoken to salespeople in the past and they have been nothing but nice so when I trade later this year I would like to consider them but I am bothered by the obvious lack of minority staff. It would be nice to see more people of color and not just admins or techs, I'm talking about sales and management. It's Saturday and I still don't have my car back or even know what wrong with it. I guess I'll just have to wait, drive this KIA and anticipate a massive bill. Hopefully in the future they will tighten up a bit on their service process.