Land Rover Hinsdale Reviews

We drove our Range Rover Velar home yesterday and were really please with the experience at Land Rover Hinsdale. Mike Ryan did a great job making us feel comfortable during the buying process. We never felt pressured to make a decision, and he made sure we understood all of the features of the vehicle as well as the buying process. Thanks Mike!

They were nice, but weren't totally compliant with social distancing or correctly wearing masks, which made us uncomfortable.

I had a great experience ! The transaction from start to finish was simple, relaxed, and overall enjoyable. Dan Gallovitch was very professional and extremely knowledgeable about the vehicle and overall process. I also appreciated the no pressure, relaxed approach.

My wife and I bought our first car together at Bill Jacobs Land Rover 20 years ago and had a great experience - this was every bit as a good and more. What was nice is Dan has been with Bill Jacobs for 26 years which another big plus. I will 100% be back for service.

Thanks Bill Jacobs team and thank you Dan for the great work and experience !

Great customer service. They were extremely diligent when working with me. Answered all questions quickly as well.

Great group to work with and great customer service! Very knowledgeable and friendly, especially Mike Ryan!

We just had a very good experience with this dealership. We purchased a vehicle from out of state and Brendan, our salesman, along with everyone we encountered here made the process smooth and as pleasant as possible. I would highly recommend purchasing a vehicle at this dealership.

I worked with JDanielle and she was great. Really took the time to go over the details of car and entire buying experience. I would recommend her if your buying a car at the Hinsdale Land Rover dealership.

Received the best service. Our sales person Erika had a great attitude, patient, friendly and very helpful. Left with the vehicle we really wanted. Never gave us the run around, all straight forward.

I bought a Range Rover Discovery from Land Rover Hinsdale, I am very pleased and satisfied with my new vehicle and the service I received at the dealership. My sales person was Danielle Faul, she was a pleasure to work with, provided excellent and courteous help all through the process. She was knowledgeable, patient and a great help in finding the right car. I would highly recommend Land Rover Hinsdale and Danielle in particular.

No stars are deserved at this place, they suck! They took 3 days to tell us, we can't help you. Refused to help fix it and told us they don't make that part, so good luck finding it.

Hinsdale Land Rover is truly a five star dealership. Raul Pesina customer service Is exceptional. He made my service appointment worry free. He also referred me to a great sales person. Thank you Raul, keep up the great work!!!!!

Great selection of new Land Rovers and the service is great

We needed two of our vehicles serviced, and Mike (Mashburn) in the service department took great care of us. Any issues we were having with the vehicles were thoroughly looked over and fixed in a timely matter. He also made sure to keep us updated on the status of our vehicles as they were receiving maintenance. If you need your vehicle serviced, I d highly recommend seeing Mike!

Danielle was GREAT!! Highly recommend business with her! Overall staff is very pleasant!

Erika (Sales) and the team took great care of us. We are from Iowa and stopped by on our way back from Wisconsin Dells to check out a vehicle with the exact specs I was looking for. Wound up leaving with it! Thanks so much. Hope to stop back by in a few years.

Erika, my sales associate was great. She made my car buying experience flawless. If anyone is looking to buy a luxury vehicle, I suggest you check her out!!

Great service and a great price from Mike R. Very easy and pleasant buying experience.

Erika did a great job. I had a great experience.
Thank you.

danielle was an amazing person to deal with. would highly recommend!

Have to give 5 plus stars for Hinsdale mostly due to Raul Pesina Jr. He is their rockstar in the service tech area. He was right on it, very detailed, understandable and followup is like no other. I highly recommend this place and Raul.

Very good service Jeffrey and the team were very helpful highly recommended this dealership

Erika Rocco was great! Wonderful experience, very knowledgeable and helpful through entire process.

Jeffrey Swift was an awesome and extremely attentive salesman! Although, I made this purchase under stressful circumstances, not only did Jeff handle the transaction with care and concern, the finance people did their best to accommodate my needs by working with my representative. I would highly recommend Land Rover Hinsdale as the place to make a new or pre-owned purchase.

Jaguar Land Rover Hinsdale has a very up to date - great facility to present the luxury "brands" it represents - our experience was guided by Jeffrey Swift, Sales Guide. We were pleased that they had in-inventory the Jaguars we had interest in exploring. As we all know the potential buying experience can be stressful, so Jeffrey's experience, insight and ability to listen to key factors helped us stay focused, and we all were able to get to the goal - and we are now proud new owners - Thanks Jeffrey and Jaguar Hinsdale.

I didn't buy a car from them, thankfully. But I got literally to the finance office to write a check and asked to see the carfax, only to find out it had been in an accident. I couldn't believe a franchised dealer would sell a car like that. There was another one on the lot that I liked so I asked about that one instead - their response - "it's been in an accident too." Looks like this place buys the cars others won't at auction and probably buys them very cheap.

Had the pleasure of working with Erika & David. Great people. Erika has excellent energy and she made me feel extremely excited to buy a car there. They even offered to pick me up from my home to make sure I had transportation. This was the easiest car buying experience I ve ever had. Thanks Land Rover of Hinsdale.

Be cautious when you buy a car from Land Rover Hinsdale. We bought a used car, and we were told that it was a one owner vehicle with no accidents. The carfax was provided. Two days ago, we tried to sell that car to carmax, and one accident was reported with frame damage and paint work. The car now has less value, and I am not even sure if it is a safe car to drive. I was shocked and disappointed. We went to the dealership yesterday and spoke to the manager, and it seemed like it was not a big deal to them. I am going back this Saturday, and hopefully, this big issue will be resolved in a proper manner. Once again, I am shocked because this car is our daughters car, and it is all about the safety. I will keep you posted.

LRH had the right truck for us. Jason was great...spending time to find us what we wanted and explaining all of the featured that interested us. He was patient and knowledgeable and ultimately we closed the deal. Great price, financing options and service!

Danielle was awesome and very knowledgeable of product (2016 Range Rover) . I m very impressed with customer engagement with me as well.Even after purchasing, Danielle still proceeded to go over and beyond the next day .

Jeffrey Swift was my Sales person for my new Jag F-pace and his attention to detail and overall customer care was exceptional.

I was just there with my husband . Terrible service and not helpful at all. We wanted to buy a car here since its the closest location we came here .
We will never return to this location ever again. Terrible service.

I wish I would have read the terrible reviews before I even walked into this dealership. They have been nothing but a headache. After many long hours of them helping everyone but us we purchased a 2017 Cadillac Escalade from them. We took it for a short test drive before this and asked the sales person about the air-conditioning not feeling cold and he assured us that we just had the settings incorrect, but once we got back on the road it was clear the air conditioning did not work at all. So at nine months pregnant, in the heat of July we drive four hours home with no air-conditioning. That was just the beginning. Since then we ve had the vehicle in the shop several times and had to have the struts replaced, and have the vehicle realigned. The signal on the left rear view mirror does not work. They had assured us that they had gone through the car with a fine tooth comb in their service department. That was obviously a lie.

When we finally received our license plates several weeks after our temporary plates had expired, we had one week until the license and registration expired despite having paid the dealership to pay for an additional year since we were so close to the renewal time. We called to ask them for a refund of our 600+ dollars that paid the next year s registration fee. They agreed to do so but here we are three months later and have not received that money back. They claim that check will come from a third-party processing company but we don t have it. So I ve had to pay another $600+ to my local county for the money that I m waiting to get back from them. From a third-party processing company but we don t have it. So they have essential stolen that money from us.

Also their finance department is a joke. Despite having more than sufficient income and a credit score that hovers around 800 they couldn t finance my loan for less than 5% interest I think it was 5.6%. So now I m working with my local credit union to refinance the vehicle I just purchased. I m guessing Wells Fargo gave them the best kickback on the loan so they picked what was most beneficial to them. All in all I would say this was the worst experience I ve ever had with a dealership and I ve had some pretty bad experiences.

Unless the $600+ is returned soon, I plan to take legal action.

Great people to deal with. Car buying experience was actually fun. Don't hesitate to give them a try as they are the REAL DEAL!

Just purchased an FPace SVR from brenden Darren and Donnie!! Highly recommend these guys. Was in and out less than a hour and they have been amazing!! Best team around!

Eric Htun was great
It s my second Range Rover with him
%

Dan and Jeff took great care of us. No surprises and a beautiful car. Easiest purchase I have made

Mike Ryan was incredible to work with, great guy, I would recommend him to anyone looking for a Land Rover. He puts the customer 1st 100%!!!

Great experience with Danielle Paul salesperson and Darren Heath Executive Manger

My experience was awesome with Ericka at Hinsdale Land Rover!! She was very open and upfront about prices!! And I would recommend everyone to check them out!!!

Brendan was great to work with. Understood my needs and found me the perfect vehicle and was not pushy at all. Would highly recommend him to anyone who is considering purchasing a vehicle.

My experience at Land Rover Hinsdale has been awesome!! I get Bret S. each time I go in. He is very informative and patient. He takes his time to explain any issues I have with my car which is an older model. I feel like we have been friends for years. Thanks for everything Bret!

Great experience! I was very particular in what I wanted and Mike Ryan more than delivered. He was patient and accommodating. Highly recommend!

Our business has 20+ vehicles and we have never experienced a service advisor like Gigi Lopez of Land Rover Hinsdale. Gigi went above and beyond all lengths to get our vehicle serviced properly and to work with Insurers and Warrantors to make sure we were covered fairly. Highly recommend Land Rover of Hinsdale and especially recommend working with Gigi Lopez for coordinating service needs.

These five stars go to Deslie ! As far as I am concerned the dealership would be lost without her. The girl really knows her stuff more than anyone in the entire dealership. She is a huge asset to the company and they would be lost without her. She is kind, patient and beyond helpful. She will always make time for you and answer any questions.

My sales person Jason Yap did a great job.
Explained everything and worked with me and the Sales Manager to make sure I had a very competitive price.

Knowledgeable sales staff, great customer service, and very competitive pricing...all that you can ask for in a dealership. They made buying a car an easy experience.

Had a great experience with Jeffrey Swift. It was a smooth process from beginning to end. He listened to our needs and was able to make us comfortable. Totally amazing!! Great experience at this dealership
Jeffrey is highly recommended!!

I just wanted to say this place is amazing ! Mike Ryan is the best my hunny and I love him he s a great man great loving personality! I got the car of my dreams 2020 velar ! And he picked a color before I came and just so happen to be my favorite color black ! The staff is so professional and everyone has a sense a humor ! I can t remember everyone s name but if you re looking to purchase a car go here ! Never go to the one in Naperville! Mike will be invited to all our family gatherings even our wedding ! He called me for my birthday that was so nice of him
And it brought tears of joy to my eyes thanks mike

I went to several dealerships before buying my 2013 Range Rover Sport. Mike Ryan was the most knowledgeable sales person I encountered throughout my experience. I felt like he was working for me and my best interest which is why I decided to buy from him.

I purchased a used Chevy from this dealership. Not the high price car one would normally buy there. I was treated as if I was buying that high priced car. Darren Little was my salesman and he was terrific. Financing was a breeze too. Definitely recommend them to anyone!

A wonderful experience. Highly recommend dealing with Erika!

I have been a long time customer of Jacobs Land Rover Hinsdale. My salesman Mike Ryan always does an incredible job getting me in the correct vehicle.. I enjoy working with Mike Ryan and will continue to work with him in the future. This experience would not be possible without Deslie Elena. She went to great lengths to set the car up for me. She was incredible to work with. Very grateful for Deslie help

My sales guide was Erika Rocco; she was friendly & helpful and answered any questions I had. And, if she didn t know the answer, she would ask her Sales Manager.

Best Service and sales managers are very easy to work with!

Great experience with Land Rover Hinsdale. Dan, Pat and Kris were extremely professional, accommodating and had excellent follow up. Everything they promised came true and we are thrilled with our new car. Thanks for making it an easy transaction.

I made an Inquiry to lease ranger rover . And JOHN made my experience excellent. Great professional and very friendly person!!

STEER CLEAR OF THE SERVICE DEPARTMENT, i will NEVER come back here for service.

If i can put 0 stars i would, dropped my car off to have the transmission replaced ( i'm in the auto industry i knew what needed to be done) Initially everything was fine, dropped off, get a loaner, and was waiting to hear back after they diagnosed the truck. The original Service advisor was very good with updates, however he had mentioned a "handling fee" that my extended warranty company would cover a portion of but not al. My extended warranty company paid for and shipped the trans at $0 to the dealer, however since it was a recycled part and not a brand new OEM from them, they charged a fee for a signature essentially

As i stated i am in the auto industry, over 18 years, have had previous vehicles get service done via a extended warranty at major dealers, never had a problem, here though it was nothing but a pain and struggle to get answers and a real explanation.

My original Service Advisor left the company, didn't hear from anyone for over a week, and only when I called, . did i get an update. Mike who handled the claim after the initial person, stated he felt he did a great job updating me, basically disclaiming how i felt about being updated. If the customer has to call to get an update on their vehicle, that is a problem and unacceptable in a business setting.

The way their service department conducts business is one of the worst I've ever seen. They don't care about the customer, their care about what they can squeeze out of the customer. I even went as far as to call 5 other Land Rover dealers on the matter of the "handling fee: and they all stated that it is something they can charge but almost NEVER charge it. I went into the repair not expecting a brand new part for a 8 year old vehicle with over 100k miles. That just makes no sense.

Bottom line, i highly suggest you take your service needs elsewhere unless you enjoy being told you are wrong about being updated, when you, the customer, had to call in for updates, and enjoy hidden fee's. I will NEVER get service done here again. I'm sure im missing things, but this is already long enough, you get the point.

Brandon was my sales person and it was the best car buying experience ever with no pressure or rush or any type of sales games what they promised they delivered 100% recommended to go in and see Brandon on new car deals A+service

This is the best and most proficient Land Rover service in Chicago area!

Dan is a great and very friendly person. he walk me through for my new Range Rover, very helpful, explain everything to my satisfaction.I would recommend Land Rover Hinsdale... *_*

Bought a new LR4 from Dan best service ever. This is my 5th car I have bought from him. If you need to buy a car ask for Dan. Great guy.

The service was top notch! I would definitely recommend to anyone.

I bought the car at this place and I have a great experience with the pruchase of my car the ppl work there are very professional and know theirs job thanks for that experience with pruchase

Service staff were courteous and responsive. Got the car back same day as promised. But $492.00 to replace a door handle cable was over the top.

After $360 for a diagnostic, they could not figure out the problem. They called to ask whether they could tinker with the car for an additional $500.

When I stopped by to pick up the car, they had charged me an additional $40 for wiping the wheels. I had not asked for this service.

$400 some later, they were useless.

Great experience got a Rang Rover velar 2020 Eric helped me out knows alot about the vehicle in and outs. Overall friendly staff i really appreciate the honesty and kindness.

My Husband and I just purchased a Range Rover Evoque over the weekend and Dan Gallovitch was our Salesperson. He was very friendly, knowledgeable, and went above and beyond to answer all of our questions about the vehicle. We are very happy with our purchase and would buy from Land Rover Hinsdale again.

Jason yap is the best sale man in this area. It was my first time here. He was it so helpful from him.

My friend who has Jaguar, takes his car to Jaguar-Land Rover Hinsdale dealership for services. He highly spoke of them to me. One day he took me along to show me their line of vehicles. As soon as we entered the show room a jentleman approach us and introduced himself as Michael Logan and gladly offered his assistance. We thanked him and told him we like to browse. Again very politely with professional mannerisms made himself available for any question we might have and left us alone. That interaction was a bit surprising but was very delightful, because of my past experience in car dealerships which I felt many times I was a prey and the saleman was a predator. That day after driven different car and checking prices we went home. Couple days later after I decided to go back and make a deal Mike made the transaction as smooth as possible. The next day I had to go back to put remote app on my mobile phone, Mike couldn't be there. He made sure that his associate Jeff Swift take care of me. Jeff like Mike tried to show me everything I have to know. Again I enjoy such team work among themselves and made me comfortable that I won't be alone during the time of owning this car.
Thanks to Michael and Jeff for dedication and to general managers who make sure their customers be at hand of professional people.
Best regards
Reza Ebadi

I am so impressed with Danielle's professionalism and knowledge of the vehicle. I will definitely travel 5 hours to purchase my next vehicle here.

I had a terrible experience to own a brand new Land Rover discovery sport HSE, I owned it about two and halt months, I had to go back for service four times. First time, after I had the car one week, I found the warm up system is not working, I went back to fix it, after 4 days later, I got back my car, I found they scratch my car, I had to go back for second time service, they sprayed the liquid to fix the scratch, make it lighter, but I still can see it. Two weeks later, I heard the noise from the front of the car, also, the ECO system was not working, I had to go back for the third time service. They told me they changed some parts of my car, there was the long wait, after 21 days, they sent back the car for me, but the ECO system still wasn't working, I call back to the service manager, but he told me ECO only work for spring and summer time, I didn't believe them. After two weeks, that was the fourth time service, I went to different location dealer to fix the ECO problem, finally, the problem was fix, but I am still afraid the car will have more problem come out. The total service time was 26 days. I waste lots of time and gasoline to go back for servers. People who want to buy this kind the car need to consider about my experience before to buy.

Land Rover Hinsdale > professional staff were courteous and helped me pick my new range rover sport

Had a great experience! Danielle was very helpful in answering all our questions and making the process of buying my new car very easy and fast!

We bought a used car from Brian Collins and everything was fine until the purchase was completed. We bought the car with accessories included in the price and when the car arrived in our state, the accessories were missing even though we were assured they were in the car. Hoping this was a simple mistake, we called Brian to see if they could be mailed to us. He has not returned any of our calls or emails and when my husband did talk to him, he was rude saying, we were a deal that just won t go away. We still do not have accessories that were paid for which is completely unprofessional. I am sorry but working with a couple for less than a few weeks to buy a high end vehicle does not sound like a major inconvenience. Very disappointed and hope this kind of treatment and experience does not persist to others and through other land rover dealerships. This was our first buying experience through Land Rover and we are disappointed to say the least.

I want to update my review since I posted it 3 months ago. We have been in contact with the dealership and they have since made adjustments and listened to us about our experience. They have been professional and tried to address our concerns.

Avoid this service department. Short story: They gave me a $19,000 incorrect diagnosis, made my truck's issues worse, refused to acknowledge it. I subsequently fixed at an independent shop for under $1000 that exposed their incompetence.
Long story: I brought my 05 Ranger Rover (one that I purchased at this location, Dan in sales is great 5 stars for him) for an intermittent problem I was having with ABS, Air Suspension, HDC related to CAN communication errors. Joe, service rep requested 4 hours of diagnostic time, which I agreed to. Joe gives me a diagnosis of bad wiring harness with a price tag of $19,000. I decline repairs and ask to pick up my car. Porter brings the car and I notice the panels in the trunk , center console are not properly fastened, I asked the service manager(Lori?) come see the condition of the vehicle. She was apologetic, and offered to take back (nice gesture). Frustrated I left. On my drive home I notice that my intermittent problem is now constant. I call Joe on my way home to tell him that the car is not functioning the way it was when I brought to them- it is worse. He tells me that it must be because the deteriorating wiring harness and I should consider selling or junking the car. I requested a refund for damaging my car and not putting it back together they refused.
I took my vehicle to a local shop in the city and he diagnosed and repaired for under $1000. Said that the CAN connections were gapped by improper probing likely during "diagnosis" by Hinsdale service leading to continuous problem.

Eric is fantastic! Super personable, and makes you feel comfortable the second you speak with him. I would go back any day under any circumstance just to deal with him. I may even stop in to say hi sometimes since I m always in the Hinsdale/Oak Brook area. He is understanding of situations, and is willing to work with you. Everyone at Land Rover Hinsdale is very cooperative and appreciative. I always remember people who go out of their way to genuinely help another. Eric did just that. In the future, I can confidently say I look forward to always working with Land Rover Hinsdale...because just like me, they understand that sometimes in life...timing really is everything. Thank you Eric for all that you have done and continue to do to help me out whether it is tomorrow or next year. I will simply never forget you.

3rd car in 3 years from Land Rover Hinsdale. Have loved every one of them. All different. All head turners. They ve all been by special order through Dan Gallovitch who is knowledgeable, professional and has great follow through. Special orders in these times are sometimes draining due to uncertainty in availability and delivery. But when you have someone that helps you get the options that you want, is usually already on top of what s coming out, and knows the importance of communication, there s no reason to go anywhere else! Picked up the new Defender today! Awesome!

Danielle
, is an EXCELLENT SALES GUIDE!! She made sure we saw everything we wanted and more!! She made this sales experience fun and enjoyable. She is highly recommended to family and friends.

New to this location, the new facility and staff are amazing! Danielle was the best! She knew exactly what I was looking for and made every effort to find it. Will be returning here for sure!

Good dealership. I haven t bought a car from them yet, but I liked the service, maintenance and attention as to the client

Erika was great and rasy to work with, especially as the entire deal was coordinated remotely. Smooth to work with.

My parent bought our 1996 Land Rover Discovery, 2010 Range Rover Supercharged, and 2006 Land Rover LR3 from this dealership. I can't say much about the Discovery but I can tell you that when we were purchasing the Range Rover we originally went to the Jaguar of Naperville but after realizing that they knew absolutely nothing about the vehicle its self we decided to come here. The service here was great and when they showed us the car they knew what they were talking about and they knew what was on the car and what would be on the car. I do recommend taking and or purchasing your next Land Rover or Range Rover here.

Great and honest advice and service by Joe Rosone. Keep up the good work

Great experience helped me out a lot so I was able to leave here with the car I really wanted Jeffery Swift was a great friend not a salesman. 3 thumbs up!

Great experience with Danielle! Quick service and very trustworthy!

First of all the 5 star review already given was from my husbandl, Michael.
Writing this now is Carol Bilder, and I wanted to add my own thoughts to this review.
The beautiful Range Rover will be my car to drive and love!! The whole experience at this dealership was wonderful Jeffrey Swift was friendly and very knowledgeable about the Range Rover Velar Autobiography vehicle. He had the service team pull the car out of the showroom so I could test drive it! I was sold!
David was involved with the lease agreement and Chris handled the paperwork professionally!
Upon delivery, the enormous white bow was on my SVR and photos taken. Delsie went over all the great features with me. In summary, Bill Jacobs team is Definitely a 5+ STAR rating

Danielle Faul was an amazing sales associate who went out of her way to make the experience of purchasing a Range Rover Sport incredibly comfortable and convenient by tailoring the process to our needs. Thank you very much and we absolutely love our new ride

Sell person Nancy and sell manager David were very very knowledgeable about the product and the handling from the beginning until the end of my purchase of my Beautiful new new car. I recommend them highly. Land Rover Jaguar Hinsdale is number one on my list!!!

The whole team at Land Rover Hinsdale was great to work with. Jeffrey Swift was knowledgeable, efficient and was great with followup. The purchase of my new vehicle was smooth and seamless. Thanks to all the staff at Land Rover Hinsdale for making this a great experience.

Service has always been better than expected but those dealer repair costs must pay for all electrical usages in Hinsdale.

Owner of a 2020 evoque HSE that had few issues since the purchase, I've purchased mine at different location since we couldn't land a happy medium between sales team and my self at the Hinsdale location, also previously done services were at location closer by me in Merrillville, however the service manager flat lied to my face about worked they did and trying to find an issue, it was easy to find out by looking at the logs, also getting a loaner was a big issue and required me to leave work early, so never again, Northfield where I purchased vehicle from told me to wait two weeks before they can give me a loaner, two week, that's a luxury brand dealership and service? my hopes were low, called Hinsdale, and spoke with someone who tolde they can get me in next day which was a relief, however next day the issue went away so I canceled appointment in the morning, I spoke with service advisor, explained the issue and was told there's is an update and they can take care that issue within hour, so I got appointment for Saturday morning, everyone was super nice, there was few more issues I've talked to the advisor about, and since they were out of loaners, they had enterprise bring me a car so I don't have to wait there all day and they can make sure all the issues were taken care of, that's a great service and amazing people, also good dealership policies, wish other locations learn a bit more from Bill Jacob's place, that's all she wrote folks.

Danielle is very knowledgeable about the Land River brand. She was pleasure to work with during our buying experience.

Jaguar dealership...danielle and david are outstanding ,and do great team work together,making sure you are well pleased with your purchase of your vehicle i,highly recommended them both for services rendered when you go in to purchase a newvehicle..you will be well pleased...

I called Hinsdale Land Rover looking for a Range Rover Sport. Mike Ryan answered the phone and the next day I drove 3 hours from Indiana and closed the deal. Best salesman I have worked with in the 25 years I have been buying cars.

My overall experience was very positive! Danelle Faul and Darren Heath were very professional, and great to work with throughout the process. They were extremely helpful and responsive! I would recommend purchasing a vehicle from Jaguar Land Rover Hinsdale.