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What reviewers say about LA Fitness

Generated with AI from 313 reviews on Trustburn · updated 41 days ago

Across the cross-section of reviews, customers frequently praise the cleanliness of the facilities, with multiple reviewers noting it is very clean, and appreciate the amenities such as pools, saunas, basketball courts, group fitness classes, and health bar areas. Some reviewers noted downsides including crowded spaces and older equipment, while others highlighted positive experiences such as a safe environment for personal items and friendly gym features.
What does LA Fitness do?

LA Fitness is a fitness center brand that was founded in Southern California in 1984 and offers an app to support its members' physical and emotional wellbeing. Based on the description on file, it appears to operate as a gym chain focused on serving a diverse membership base.

What are the most common complaints about LA Fitness?

Describing what the critical reviewers wrote, the most common complaints center on cleanliness issues, particularly dirty locker rooms with hair, mucus, and unpleasant conditions, along with aggressive, high-pressure sales tactics, pushy staff, and dissatisfaction with billing or sign-up practices. Reviewers also described feeling that the company prioritizes taking their money over service quality.

AI-generated from reviews on this page. Verify anything important with the company directly.

Dayana Marquez
Reviews 1

The gym is actually pretty big has a huge pool, it one of the only gems that actually smells clean. The only thing I didn't like about it what's that they have group fitness classes till 10:30, when other gyms stop at 9 giving you three hours to use the room for training.

Lex Lightning
Reviews 1

The place is and well equiped and parking is easy. The BIG downside for me is that management doesn't enforce re-racking weights nor do they have any staff re-racking behind the lazies-like most other gyms-so doing a proper dumbell routine is almost impossible even in down times. Also they have no sweat-towell culture here which is kinda gross.

Larry Legend
Reviews 1

I ve been to a few of the local gyms in the area and this one is definitely my favorite one. They have a wider variety of equipment and Jamie is the man and will help you find the fastest results. Most trainers charge an arm and leg, instead Jamie s prices is best and he works with your schedule!

Travis McHenry
Reviews 1

I really like this LA Fitness, and I ve been to just about every one in Los Angeles. The locker room is huge with lots of space so you can get changed without being in somebody s way. There are plenty of cardio machines and I haven t ever had to wait for a treadmill. The best part for me is that there are two places in the gym with punching bags: one in the group fitness room and a second row of bags out by the cardio equipment. Every other LA Fitness only has one set, meaning they can t be used while the classes are in session. Only con for me is that the sauna isn t very warm and it s usually really crowded.

Jordy
Reviews 1

THE 5-STAR REVIEWS ARE SPAM! This is the worst LA fitness I've gone to so far. The floors in the locker rooms were so dirty, I didn't even want to walk it in my shoes.. Mucus and hair in the sinks.. The staff were distracted while I was trying to check in as well..

Martin S
Reviews 1

After having a horrible experience at La Cienega let me be the first to tell you: DO NOT SIGN UP HERE The gym itself is fine, the equipment is great, and parking is good, its the staff and workers that is ABSOLUTELY VILE. Boy do I wish I read these reviews prior to coming here. I got screwed over big time after signing up here, and am never going back here again. Expect when checking this place out to constantly be bombarded with phone calls, extremely pushy and pain in the @$$ people bothering you when you're coming to check the place out, and high pressure meetings to sign up right away. These people are scumbags and will not leave you alone once you step foot here and they realize you're a prospect. A little tidbit...the "promotions" they give you are BS and are always there, they just change them every few days. Moreover, life expectancy here is short, because the staff has to get a minimum amount of signups otherwise they get go (so I hear) That said, the reps will do whatever they can to get you in, including hoodwinking you, lying to you, just to get a sale. They also backstab each other in an effort to make a sale. If you absolutely MUST go to this location, do yourself a favour and go register at another location, and then just come here for the workout, but do yourself a favor and DO NOT sing up here...trust me. One last thing, Beware a guy named Craig. *** AVOID A GUY CALLED CRAIG AT ALL COSTS ***

German Lavenant Jr
Reviews 1

Gym has good parking accessibility, and it's pretty much complete. Reason it got 4/5 is b/c treadmills can get pretty packed during peak hours and have you waiting a few mins, plus the men's locker room smells like ass. Literally, like ass. It's probably permanent too :/

Michael Mahger.
Reviews 1

They fixed the air conditioners so I change 1 star rating to 4 stars because everything else is really good. (This was my old review: There is not enough air conditions even for main section. In rush hours breathing is so hard! It's not healthy working out in this situation and body needs enough fresh air and oxygen. Working out in Zumba and dance classes is not enjoyable with this condition. Please consider this situation.)

Franklin Ramirez
Reviews 1

First all this is not the place if you are trying to weight train there is not that much weights I don't like the lockers; too small Training area for training sessions small too small This location is a mall and the gym is inside I find it a bit small even though it has a basketball court and a pool. Its pretty clean for the most part Parking wise it good lots of spaces but it is share with other businesses.

Jacob A. T
Reviews 1

I have been a member for years and it has continually declined. As stated in other reviews the staff is what makes it horrible. Much of the staff have been there for years and with no legitimate management they feel they have no reason to conduct themselves with any tact, let alone professionalism. I called to ask if there was a place to file a comment, I was set on hold for more than 15 minutes before I called back. When I did, "HELLO?" was my greeting. Not even a, "LA Fitness," from there I was informed their manager Wes was on his 10 minute break, despite the fact I was on hold for 15 minutes. That is just the start, I constantly have to walk passed the people who "work" there and their desks. Which is often used for a pillow as they openly sleep on the job. It wouldn't be that bad if they would just close their eyes and more importantly their mouths. That is where my greatest point of contention is, the staff are gawking and making comments about the guests. Total lack of tact when I can hear a whole conversation about their personal dating lives (I am complete making a G rating out of their NC-17 conversation) when I am wearing headphones and working out on the floor. There is no management to clean up this act. It won't change until they get rid of everyone including Gail, Wes, and all the predator trainers.

HOWARD SHORE
Reviews 1

Looking For A Great Zumba Workout? Then You have come to the Right Place at LA Fitness (1833 South La Cienega Boulevard, Los Angeles, California 90035). I had gone to this particular gym location this morning to do Zumba and Yoga and Boy What A Workout I Got This Morning! The Zumba class with Veronica was quite Intense and her Class was Packed. She is Quite Popular when it comes to Zumba and Knows Her Craft Quite Well! She has also been with LA Fitness for the past four (4) years as well which definitely means something. I want to personally Thank Veronica for the Wonderful Zumba Class that she led earlier in the day back on Sunday, April 22, 2018. Sincerely yours, Howard Paul Shore Proud Member Executive, Volunteer Writer For Google And Tripadvisor Websites /HPS

Carl Indriago
Reviews 1

This 5 star review is based on the following considering I pay $20 a month to bicycle here in less than 4 minutes from my apartment and the customer service is outstanding, whether you are talking to Paco, Josh or off site membership service Brendan, these folks try to do right by you and that s just cool. Sure, could this facility use some TLC, absolutely but in general everything works, and that s important with all the action this gym gets. It s $20 a month, you get what you pay for but I think it s a solid value for a great team of personnel.

Mario Gutierrez
Reviews 1

I like to workout, at this gym. The only thing I will warn people about is they'll try really hard to get you into the personal trainer program which is cool if you're looking for one but if you're not, it can become annoying. But great experience overall

Austin Taylor
Reviews 1

This gym is great in a lot of ways, but leaves some things to be desired. One of the best features that sets it apart is how many classes happen throughout the day. You can check their schedule and just show up to any of them with even a basic membership. My girlfriend and I have done yoga and spin classes and have overall really enjoyed them. It has all the equipment and spaces one could want at a gym, including a pool and a basketball court. I'm not a fan of how how the temperature is kept. I know some people like to work out in extra heat to lose the water weight, but it just discourages lightweights like me. Their treadmills are also a bit old, and are showing their wear with rust and chipped plastic parts. Worst of all, there are only a few water fountains scattered around the walls, and none that are built well for refilling water bottles. The same is true for stations to clean the equipment, so often you find yourself walking across to the other side of the space to do either of those things. I guess it's all exercise! Overall, really can't complain because the price is right and the equipment is serviceable. The staff is also very friendly. It's just unfortunate that a few things that seem like basics are overlooked and keep it from being great.

Stella Martinez
Reviews 1

I don't recommend it! Someone had broken my lock and he had stolen all of his staff. At that moment the staff checked all of the lockers. But the following day the manager -Steve Hernandez- found part of my staff in one locker with the lock More

JB JB
Reviews 1

At this LA Fitness the welcome and prices were good, equipment is sufficient for me except sometimes it was tricky to have dumbbells or barbells, the change room, and showers were correct, pool is tiny and not deep but I did not care, sauna and whirlpool are ok too, and the gym is close to stores with interesting deals. In brief I don t regret my choice. However, Tuesday, April 3 I went there to buy a day pass and they did not have change on 20 dollars which was not so professional and an employee asked me to buy something to their bar to get coins.

paula S
Reviews 1

The gym is nice and busy but dirty. It's the only la fitness I've gone to that I had to walk in circles just to find the disinfected spray to clean my equipment and aerobic machine. It looks like most of the machines have not been maintaining its cleanliness. Not to mention I had my clothes stollen from my locker. I usually don't put important things in the locker without a lock. But clothes? Twiced I had my weight lifting gloves taken and my pants taken from the locker. I don't leave anything in the locker without a lock anymore.

Monique Henderson
Reviews 1

Everyone complaining about the air conditioner I don't mind if the AC isnt working I still go in and do my entire workout and enjoy that I sweat more if the AC is out here go to a different LA fitness if you care that much you can go to any LA fitness in the country I love this gym

Perry Tessel
Reviews 1

For $30 or so a month, this may be THE best deal in LA. It's a shame that the "trash talk" posts from TWO years ago, while may have had SOME accuracy back then, still remain posted; they are mostly irrelevant now.. This gym is DRAMATICALLY different/improved from what may have been less than perfect back then. Is it, totally perfect? No. But, is at 80%+, a resounding yes. If you want/need perfection, there is always, Sports Club LA, Equinox, etc but at $2-300 per month, AND some may expect that perfection, which is totally understandable. Is it perfect, NOPE.But, if you want a COMPLETE gym experience: easy free parking with security drivers, super friendly front desk and staff, new and tons of cardio and strength tarining machines, free weights, classes, bball courts (2), new Olympic pool, AND bathrooms that can't stay clean (due to messy clientele, NOT the service staff, this is, again, your kind of place and the best deal around. PERIOD. That's my .02.

Jason Gomez
Reviews 1

I am a member of L.A. Fitness and have been for a year and have been to other L.A.F. gyms around the area this is the worst managed, equipment dirty, bathroom is a filth, staff need customer service improvement. Altgough it is the busiest of all I believe it needs to be managed better.

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About LA Fitness

LA Fitness was born in Southern California in 1984. They continue to seek innovative ways to enhance the physical and emotional wellbeing of their increasingly diverse membership base.Their app is an extension of their mission.

Address
p/o box 55088