I have been a member for years and it has continua...

I have been a member for years and it has continually declined. As stated in other reviews the staff is what makes it horrible. Much of the staff have been there for years and with no legitimate management they feel they have no reason to conduct themselves with any tact, let alone professionalism.

I called to ask if there was a place to file a comment, I was set on hold for more than 15 minutes before I called back. When I did, "HELLO?" was my greeting. Not even a, "LA Fitness," from there I was informed their manager Wes was on his 10 minute break, despite the fact I was on hold for 15 minutes.

That is just the start, I constantly have to walk passed the people who "work" there and their desks. Which is often used for a pillow as they openly sleep on the job. It wouldn't be that bad if they would just close their eyes and more importantly their mouths. That is where my greatest point of contention is, the staff are gawking and making comments about the guests. Total lack of tact when I can hear a whole conversation about their personal dating lives (I am complete making a G rating out of their NC-17 conversation) when I am wearing headphones and working out on the floor.

There is no management to clean up this act. It won't change until they get rid of everyone including Gail, Wes, and all the predator trainers.