Outrageous customer service. Qatar Airways lost some of my luggage (a sleeping bag at $ 600) and wandered through the meanders of its so-called administrative services without ever paying me back or giving me a solution. In 3 words: A gigantic foutage of mouth.
I will never travel with this company again
Super fa ie access, friendly staff and very professional but against something made for the chairs, it is not nearly so clear that the court office
Customer service nullissime: unreachable on the phone. I put 1 star because we do not put 0.
Impossible to have them on the phone, even in an emergency (flight canceled due to volcano eruption)
The absolute disaster the customer service impossible to reach I let ring more than 4 hours in 2 days and it is for a request impossible to settle on the net, also made a request via a contact card no response either .. .one of the worst company in the world to join them ... it's serious all the same
They canceled my flight 3 times, no commercial gesture. First time I try the experience with this company but never again I take this sea ... extremely disappointed does not offer anything except a refund within 90 days, but who reimburses me for my hotel plus my activities already paid for ??! !! A company of crooks.
InshaAllah you will go bankrupt to swindle your customers
Qatar Airways refused to board me for 1 visa problem and canceled my return ticket when I was able to obtain a new visa, it is unacceptable for a company to cancel the return ticket without asking the customer if its return is maintained! I will contact WHAT TO CHOOSE to take legal action and hire a lawyer.
In my opinion the best airline in the world.
It is expensive, but it is worth traveling with these partners. You can enjoy its good facilities. Their staff is very good, they are really great, and they help you to have the best trip.
I have not traveled yet, but these are so good advice that I became a donkey and said I will follow the same line
Excellent
Long live Qatar
Vive le Qayar
Nobody's answering !!! impossible to book ... Emirates is very responsive
By introducing myself to their offices. For indefinable information on the site, staff was explicit to my questions, with kindness, worthy of a premium company. Thank you so much.
Meal to avoid. A female passenger in front of us found a dental prosthesis in the salad of legs (entrance) and it was not hers.
Trip DOHA-PARIS
We went to Oman my husband and I for our honeymoon, we chose the company Qatar because we heard that good. But we can not say the same, during our trip we found that our tickets had been changed without our agreement, we ended up with 20h of stops in Doha we lost 2 days of vacation from our honeymoon to run between the airport and the Qatar agency to get new plane tickets and we could leave as planned. We had to book some very expensive activities in advance that we could not do because of this logistical mistake. At the agency we were promised that an upgrade could be done if we asked and explained the problems we encountered, but we did not get anything! In Doha we had to deal with a disrespectful manager who did not take the time to listen to us, the team was not at all understanding and did not listen to us, to apologize they just offered us to give us 3 seats without anyone between us to be more comfortable but even that little thing they were unable to do it properly! And we were forced to shout sr the hostesses so that they find a solution because what happened to us during our honeymoon is unacceptable! We asked for compensation by mail but still nothing. I will never leave again with Qatar Airways I highly recommend this company.
Deplorable customer service! 30 min repeated waits and still no correspondent!
Bad service long time wait .....I hate this airline please be aware before select. .
Excellent service. Courteous, friendly and efficient. Thank you.
Simply impossible to reach and a payment verification system by lunar credit card
Very disgusting stuff in Paris very informal behavior
Not the numbers one for nothing. 5 star customer service. Aladdin has been pro and very friendly, doing his best to help the guests.
Because the colleagues are able to say to me "you understand me that I speak" because I am deaf !!! And on the contrary, tell me colleagues that you understand me that I speak but they say "No" Really scandalous ... Have fun people with disabilities .....
already more than 6 hours of calls ... still nothing.
A real scandal !!! With my friend we trusted this company which is said to be one of the best in the world. We even paid more for tickets saying we were going to pay for security and service but we were quickly disillusioned !! We are stuck for more than 9 hours at Hanoi airport without having any information from the company, or what to eat or drink properly while we are waiting !!! Quatar did not respond to any of my emails and we were not given any excuses. At the price we paid for our ticket it would have been the minimum. I advise you to find another company for all your international flights.
Nothing to say just excellent service almost ideal so pamper yourself and take a flight on Qatar Airways; where you land you would be delighted
Qatar airws, a Utopian entity, just a dream
Dogs, 24hrs transit to DODO-HA and no accommodation or more than 8hr they have to give you a hotel .. Otherwise their call center and the Maghreb, the guys do not speak well French and too much noise on the phone line Even the call center of Free is mioux! Ah ah ah ah
Zubi!
Emirates is likely to become the same soon, they are all tired
Worst customer experience ever because 1.5 months later - I still have not received adequate customer service.
Scandalous! Nobody's answering ! Customer follow-up deplorable I strongly advise this company not serious at all.
Quick and effective response on the spot.
However, you really need to invest in a call platform
30 min waiting nobody answers the phone, it's deplorable for a company ranked in the top 3 of the best companies ....
hello what ... Impossible to join. I wanted to use a $ 200 voucher handed over generously by Qatar for a delay of 14 hours on a return flight from Thailand.
This voucher is only valid in an agency, so gross scam. FURIOUS. TO AVOID.
The company's policy is very hostile to women - as might be expected (pregnant women are for example considered sick - there is only Gulf Air to be as sexist).
Very bad hotline in case of problem, no appeal, no help. And the fact of being a frequent flyer does not change anything, the privilege club only answers questions about the size of the sandwich. Too bad, the schedules are convenient and the site of simple use.
NEVER AGAIN!!! More and more rotten this company.
Only 30 (15kg * 2) kg of luggage allowed. All this for Pathetic money!
All other companies allow 46 (23 * 2) kg.
I am disappointed with the service and the experience I had. Reputation is deteriorating. I expected better from them.
Besides not being able to get the boarding pass online (supposedly they had a computer problem), I had to queue. Customer service and customer contact from check-in staff is also rotten. They are incompetent when it comes to customer relations.
The staff of QATAR Airways Charles de Gaulle Paris should undergo more training and should be more attentive to the needs of passengers because within 3 months if this continues, they will lose their customers.
With the covid I was able to exchange my flight, change the place of arrival and even the one of departure, all for a ticket that was more expensive without paying the difference (!) Or penalty of change as some companies do despite the fact that it is on my own initiative. 3 minutes on the phone and I received the new tickets with the new itinerary. Impeccable service on board, 7 months of traveling the world and clearly one of the best companies which has dethroned the big ones based on their achievements.
Still waiting for the reimbursement of my four plane tickets for the flight they canceled on May 11 ... a scandal! nobody's answering!
However, I have been traveling in business with this company for years without the slightest problem, but at the first problem there is no one left ... it is they who canceled the flight too! ... I will therefore hire a procedure through my lawyer. In short, how to lose your customers ...
The meals on board are a shame ... we ate 3 times the same thing.
Unreachable. 3 times 1h waiting, and still no one. Very disappointed, not serious.
three days that I try to join the agency qatar airways france about travel insurance but still no answer always busy, should see to hire staff
they must be contacted by email, they respond immediately.
I am personally very satisfied with this company, the planes are brand new, the staff very caring, the flight conditions excellent. The planes are on time.
I had booked a flight in September for the following April, I was notified 2 days before the flight was an hour ahead, which did not suit me, since I had to leave at 5 am with a disabled child.
I let them know by email my difficulty. The immediate reaction, they made sure that I and my children would travel in the best conditions by delegating to us a member of staff at each stopover as well as on arrival where we were treated as VIPs with priority in line at disembarkation. Really very responsive and attentive.
Waiting time 3 min
Friendly and competent operator.
I think they have made progress compared to before. I called them many times I did not wait long
Flying staff and very professional office apart from overbooking flights. Aircraft advised the A380 we enjoyed the benefits and safety.
Too bad the ZERO rating does not exist. Non-existent customer service. Can not change a flight because booked in travel agency! Of all the companies I have been able to do this is the first time I hear that! 950 th the ticket but modification impossible! More NEVER this company do not trust their advertising campaigns. I will take Emirates next time!
telephone service not available, 3 calls of 45 minutes waiting without results
I believe that the telephone has no network AT ALL so as not to be available for several days in a row!
MORE
The email to reach them is nonexistent, I would think twice before taking one of the best airlines in the world!
Good price of plane ticket
Good cost for ticket flight
Almost new planes
Aircraft are new
EXCELLENT service on board
Airplanes by the hour
Flight in time
Good organization on board as in Doha
Good organization in board like Doha
Little wait
No waiting
To modify ticket must be reminded 3 times and wait 5 minutes without more
Ticket modification need call 3 times and wait 5mn no more, I had done 3 time
I take Qatar Airline 6 time in almost 1 year
Hello everyone, we speak badly about qatar airways, but you should know that during the covid in March they completely refunded me everything while the other big name companies
were choosy, 2400 euros is not nothing, so if I have to book with them I will not hesitate a second, and I am not paid by them to just talk about it, you have to tell the truth.
The staff was not polite and doesnt listen to your story before you finished. Payment through qatar online ticketing always a hassle.
One african lady work in Qatar airline in Paris, her behavior is very bad, next i don t buy any Qatar airways ticket,
So, given the reviews I was a little scared, I had to wait 50 min before being taken care of but the call went very well, the interlocutor was very attentive and was looking for always to know if I had all the answers I wanted. So certainly it is better not to be in a hurry, meanwhile I was advancing on other things but I had my call! Good luck
Airline very doubtful on its commercial aspect to have made me steal a return ticket from Manila.
Having a return ticket Paris-Manila via Doha from 23/01/18 to 20/02/18, I had to return to Paris for important reasons 2 days after my arrival in Manila. At the Qatar Airways office in Manila I asked for a return date quickly, no problem I had a return ticket for a payment of 465, I agreed to rush home but in addition they kept my return ticket from 02/20/18 without my realizing it at the time.
<currently I claim from the Cie the refund of the return ticket or the return ANSWER: IMPOSSIBLE TICKET ALREADY USED, the 465 that I paid in Manila correspond to administrative fees + taxes and the difference between the reservation "promo, sever, flexy ", the behavior of this Company seems to me the most doubtful !!!! they have an empty seat to spare for the return flight of 20/02/18, that's all good for them !!!.
It was the last time that I booked with them, with good word hi!
Okey service
On the other hand, service unavailable for change of ticket date or other.
Preferably take EMIRATES.
50min for a transfert in Doha including Qatar staff who found my wallet in plane A and giving me back before close gate for departure in plane B. Thank you Qatar for the service and strong efficiency !
I felt Nice and comfortable journey "best service "
Take advantage of the situation to not reimburse the tickets all physical point of reception are closed for 4 months and still no reimbursement. Say 5 star company. Totally disappointed
Can not find any information that they are working or not on saturday. I decided to go to their office...no one there.
This is by far the best airline I've ever traveled with in my life.They exceed my expectations big time! Even in economy class they make you feel respected and important and they go all the way to meet your needs and help you with anything you require. From the phone line when there's actually someone to talk to just in a few minutes, to the over all experience. I asked gluten free meals which they provided without hesitation, they even look for extra food when I told them I was intolerant to eggs, they got me potatoes! They passed between meals with drinks so people would be constantly hydrated and they even had someone helping us to make the connections so we don't loose our next flight (I didn't have to look for signs, directions, or stress about my transfer)! This is an airline that truly cares and I would love to flight with then every time I can, they're really good!
Disastrous customer service.
Qatar Airways did not offer any seating at their gate in Vienna, did not call my name and off-boarded me. I was then sent to their desk which was closed.
They later claimed Vienna is a "silent" airport which is not true (I flew the next day with Pegasus that did make announcements at the gate).
I did meet some Qatar Airways staff that seemed very sorry about how I was getting treated but said they were constrained by internal rules. I wrote to their so-called "Customer Care" who finally sent me to their support department that sent me back to "Customer Care".
If you do make it onboard, I have to admit you get a really good service. But outside of the plane, this is the worst customer service I have experience from an airline.
I must insist I waited about 30 minutes and I was able to make my reservation
I speak for the company in general I have never been to the office.
They cling to details that do not make them worth 5 stars. Suitcase found broken, 7h in a plane without TV and USB plug (even for the crew), donut sugar as a meal because more dishes, extended stopover time and reprolonged after booking the ticket damage because the planes are beautiful but we understand quickly why they are very often empty ....
More than 1 h00 on the phone people company not serious his best Emirates
Hello there is someone ?????? I have never seen this in my life 56 minutes of waiting and nobody picks up, impossible to confirm a reservation via their website which is buggy and impossible to have a person online to finalize the reservation, WHAT IS THIS AIRLINE COMPANY???????????????????????????????????????????????? ???????
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