Eric DARGENT

Review of La Compagnie Boutique Airline

Disastrous customer service.

Disastrous customer service.
Qatar Airways did not offer any seating at their gate in Vienna, did not call my name and off-boarded me. I was then sent to their desk which was closed.
They later claimed Vienna is a "silent" airport which is not true (I flew the next day with Pegasus that did make announcements at the gate).


I did meet some Qatar Airways staff that seemed very sorry about how I was getting treated but said they were constrained by internal rules. I wrote to their so-called "Customer Care" who finally sent me to their support department that sent me back to "Customer Care".

If you do make it onboard, I have to admit you get a really good service. But outside of the plane, this is the worst customer service I have experience from an airline.