KTL Enterprises Review

Wonderful staff and fast service ordered and wad in and moving in less than a hour

They took my car from the apartments, having everything in order.
We are talking to a lawyer, to be able to do something and that these people do not believe themselves to be untouchable.
Those of the cranes, they drive like crazy they believe in authority, we have to do something

Took 3 times just to get a person on the phone. First, try and said that this Google number does not work. Second, said leave a voicemail. Third, I finally got someone and they took me what they thought the apartment rules were. Been parking at the apartment for months now but the morning I have to go somewhere important both of my husband and my car are gone.

Rude people!! Towed a pizza guy when he was in and out 5 minutes! && the guy asked him for $150 to take the car down!!

Nobody likes getting their car towed but the people here made it much less painless than I expected it to be. Staff is highly professional, especially the gentleman I dealt with named Dan. He was extremely courteous and helpful to me and my family. The facilities are clean. With that being said, I hope I never get towed again! But if I do, I hope my car comes here bc all the other impound lots I've been to were absolutely awful.

now, I understand the process of towing. I have had my car towed twice before. What I don t appreciate about this place is the fact that I not only showed up, but after paying the correct amount to receive my car back they had parked a car in front of me, and tried to call the owner to come pick it up. My issue with that was: how did they even know that the owner had money to pick up the car today? How did they know the owner was even prepared to pick up the car? This is poor service, and after I have done my part I feel that a tow truck company should do theirs, and release the car properly instead of trying to up charge on the spot. Horrible place!

Works with the State of Texas to rob the poor. Towed my car less than 100meters for $159 whereas I have roadside assistance insurance with AAA. My car is impounded here and I have decided to let them auction it. I bought myself a new car.

Worst customer service I ever saw they were rude unrespected an overcharged for no reason I would not recommend this place for any person I can't even believe they're still open for business they're just horrible place

KTL has some of the best customer service in the storage lot game!!! They are extremely nice and understand the situations. If you treat the staff here with respect, you will get the same back!!! Any reason I have to have a car towed or if a wreck happens I always will have my car brought here. KTL will always have my business!!!

My truck was towed from a place where the tow away sign is not visible. My son was driving it and he had parked in the same spot before. More than $200 for about 2 hrs of having my truck, which is an outrageous amount of money. The lady did not provide change, so she kept it. They exist to take advantage of people.

The young man at the front desk at the storage office was very Kind and Friendly! The storage place itself appeared to be nice and clean for an auto storage. HOWEVER!...THE FRIGGIN WRECKER DRIVER who towed our vehicle, DAMAGED IT VERY BADLY! It is a handicapped vehicle and now the ramp will not come out, it has a loud noise due to it being bent and cracked under the carriage, and many other things...I AM SO TICKED AND DISAPPOINTED!

Exploits people to get their car back. Charges $40 cash to jump your car, because you are not allowed to "work on your car", on their premises. If your car doesn't start it is $150 to move out of their storage. The people working their are so rude, and insensitive. I wish there was a no star rating, because they deserve it.

It's unfair most of the times. For silly reasons the cars are getting towed with the help of apartments security. There should be some dealing between them in terms of money. Totally unfair.

My car being on viewers and they take it away like this

Terrible they did not respect that my car had permission to park in the parking of guests for lack of time do not demand them

I was pleasantly surprised. Everyone whom we dealt with was very nice and professional. Unlike other companies.

The place is a mudhole... my vehicle looked like he'll after being there less than 1 day!

Painful but they make it as best they can. If you have a rental, make sure the contract due/end date is in the future.

These people collect money for Tow Trucks. My Car with handicap plates was taken right outside my garage. It not only had handicap plates. My wheelchair was in it . The sad part for people with disabilities is People that Tow Cars for a living have no compassion or thought about the disabled. They take away a disabled person's abilities. I had to pay a ransom of $240.22 in order to get not only get the car back, but my my wheelchair to. Sense it's my car I had to come out of my house. I hadn't left in weeks during a pandemic. Potentially exposing my to Covid -19. On Thanksgiving day! Causing me undo stress and anxiety. Life is already unfair to people with disabilities. People doing a job with no awareness and or compassion towards people with disabilities needs to be analyzed. It is a unfair practice to tow a disabled person car without concern for the equipment in the car.

Forgot to hang up my placard so my newly bought new car was towed. Wasn't upset about it at all until I called and spoke to someone very rude over the phone at this tow yard. Phone call started off good until she kept reiterating it'd be extra after midnight when I had just told her I'm on my way and asked for the price. The 3rd reiteration is where I lost my patience, telling her I understood that the 1st time but I wanted to know the current cost and she didn't have to continue to antagonize by reiterating that. She told me she hoped I had a nice day in an extremely passive aggressive tone and hung up on me. The lady at the window was way more pleasant and professional to deal with. If I ever needed my car towed this isn't the place I'd do business with. They also charge you for inspection to sell your vehicle which was totally unnecessary on a 2020 car with paper dealer plates still. But whatever! All-in-all, it was quick even with 3 other customers ahead of me. Was out in 20 minutes.

Had hard time with Britt. who was "very professional" enough to went off at me. She is the young lady behind the counter. Granted i was agitated and confused with my mother's car towed away in front of my car port for 15 mins. But she made it more difficult in the way she received customer, the way she communicated - very brash and raw with tons of attitude. And she blew up on me. I hope to have someone else helping me next time.

honestly i just got off the phone with them and who ever answered the phone was very nice and i must say had a very nice voice (: i mean im at work and logged into my personal gmail account to give this place a complement. keep up the great work guys!

Easy to deal with and glad to help us. Dont be rude to them and they will do all they can to help you. They only store cars for other towers

Horrible people working there, completely unprofessional and just rude as if they are told and trained to be rude and disrespectful... I understand it's an impound and some people come in upset but if you worl there you still should be respectful and polite when running a business. Smh it's like the worst people in society work there.

Towed my Truck and did not report the tow to any police agency, witch they are required to do so. I did not know where my truck was for several hours, extremely unprofessional.

The cashier made me wait for close to 10 minutes before raising her head to acknowledge my presence despite the fact that, she was attending to no one. She was impolite.

Car towed from my own apt complex.
Of course when ppl come here they're upset and these ppl have the worst customer service. The employees refused to give their name. Refused to provide any type of assistance.

Scammers.
They towed my vehicle for being a little on the line even though, in the parking lot right across from me, was a old Mazda parked diagonally across 3 spots.
The photos they uploaded, before the towed my vehicle, were on fresh white lines with the big concrete blocks in the parking lot. My job's parking lot has yellow lines and no concrete blocks.
They were nice when I showed up, but I still had to pay to get my blue car out.
Scammers.

2,200 to get the semi and trailer back, that is scam guys service is very nice but I'm surprised whit the high price in 18 wheels

My car was towed by my HOA. My transmission needs to be replaced & apparently leaving my, in otherwise perfect condition, vehicle in the carport that I pay to park in, was reason to have it towed. It took a total of 15 minutes & 3 phone calls to get the charges. Once I got there I was in & out fairly quickly. As someone who works in an office I found the staff a little unprofessional (profanity) but I mean it's a tow storage lot. I don't expect business attire & perfect grammar. They were kind to me & answered my questions. I legitimately hope I never see them again but that doesn't have anything to do with them or their service.

I have had my vehicle towed here twice now. Getting your car towed is ALLWAYS A pain in the side but, it happens. My first interaction with K T L Auto Storage was many years ago when I was much younger and I was working my butt of to come up with the funds.I was terrified I was going to lose my car to them auctioning in off because it was so very hard for me to come up with the funds. I called and spoke with the owner and Thank God, he was a fair and just man who knew I was really trying hard to get my car back so I could continue to go to school and work. This is the one and only time I have been blessed to get my car back from an auto storage. I am surely praying that the owner tomorrow morning has mercy in his heart for a single Mom with breast cancer who had her nephew who is only been in Houston less than one month and parked my vehicle in the spot next to my spot and unfortunately, my heartless neighbor who has lived in the same community for 13 YEARS .....had my vehical towed. To me, that's just raunchy.

Unconcerned ppl don t ever think they will care about your feelings. They only want $$$$ they don t care what kind of cars they bring through the Gates car stolen & all!

Was taking someone to pick up their car my husband went in I stayed in car

Be really, really careful of the forms they try to get you to sign when you go to look at your wrecked vehicle. It allows them to remove parts to determine an estimate and the charges start right there. I declined out of common sense and was shown why I made the right decision by my insurance company.

As scammy as the apartment complex they tow for even if you're a resident.

The employees lied to my friend s face. Gave him a paper to fill out to get his car back. When he filled it out they said it was no good. That put him over the time limit and the charge went up. They then told him how to fill out a notarized paper, which if he did it that way would have been lying to a notary and would have been illegally filled out. They backtracked pretty quick when I mentioned I used to be a notary. Funny how that changes things.

Total scam artists, either intentionally negligent or so poorly trained they are reckless.

They get you your car back for a reasonably high price

Service was quick and fast no issues and customer service was awesome!!!

They are nothing but crooks. They will do whatever they can to keep you from retrieving your car. It's even laughable that they will ask more paperwork than the police. No one asked them to do what they do (but that is what they will pretend) because obviously they are not the only ones in this business and other behave in a more professional and compassionate way. But the only thing they forgot is that Karma always comes back ten fold and in different ways affecting their personal lives. I was able to bring any kind of paperwork that they ask for the car that they towed but I feel for any other person that could have been missing something or not been able to produce what they need it knowing that some people livelihood depend on having a reliable transportation. Praying that they go bankrupt and stop enriching themselves on the back of misery.

My car had gotten towed and was transferred to this facility. As I called multiple times to locate when my vehicle actually made it there, Laura had the worst attitude. She hung up on me multiple times while telling, with an attitude, me my car still wasn't there, even though the towing company told me it was. Will definitely be filing a complaint with the BBB. There was another guy who answered the phone and laughed when I told him not to hang up on me again. I didn't get his name cause he wasn't in the front when I went get my car.

Best experience one could have if there car is impounded.

Rude reception the front desk the young one not the older lady

The young lady behind the counter was extremely... extremely rude.

Got towed from an apartment complex, I wasn t trippin. I got there and looked at the prices and they charge me for a heavy tow, I drive a Nissan Sentra.

All towing companies are scum of the earth. This one isn't any different

The worst people on earth, making money out off people's misery

Very helpful in getting my friend's vehicle back to him! Very reasonable rates!

These ppl have some sort of deal with the tow truck co. So they can lie about the date and time your car was taken in and charge you extra. Ask for video surveillance of when your car was brought in. Hire an attorney if possible.

The worst and the rudest people I did business with,everrrr... be careful going there, Manager and employees have no respect for ppl..

I think it's one of the best Storge in Houston Texas....ktl #1 Storge

Yea one star is not enough the lady working on 11/08 what a rude person!!!!!! I hope your car never gets towed. for whoever is running this place you guys need to get good people with customer service.

Great service ! Keila was very helpful and efficient . Thank you so much !

This was my first incident with my vehicle being towed. The gentleman I spoke to on the phone was very kind and very helpful.