Knab Review

From day 1 a lot of misery and a lot of contact with a service desk that doesn't understand anything. I gave up hope after 6 weeks and decided to pay more than if you could not pay your bills in time due to a bank. For me a sofa in its infancy with a lot of teething problems that they just can't manage.

Very satisfied with this bank. Good customer service with almost always a quick response, even in the evening or at the weekend!

Very satisfied so far and can't say a bad word for it except dear.
Is good support until you can stand on two legs.
Affordable too.
People who are not satisfied always have a choice.
I learned negative reviews and am surprised that certain people cannot accept what is good and I wonder what then. Really recommended!

All in all a great bank, but not full options. Maybe sometimes a little too small to offer all facilities.
They say they are the bank for (small) entrepreneurs, but as an entrepreneur I sometimes miss some tools.

In response to a fishing email I received, I approached Knab. There I am very friendly, patient and expertly helped by the employee.

I switched to KNAB because of the possibility to have multiple accounts at minimal cost, the system works very well. However, I have serious problems with contactless payment. This applies to 4 passes for me and my wife, so that can no longer be a coincidence, I think. The pin machine then gives all kinds of error messages that are not correct. Paying by pin is always possible. However, in this time of corona you want to make use of the contactless system. However, according to customer service, this problem hardly occurs.

Each time I open the app for some quick banking there is some "homework" required. Not recommended when your time is considered valuable.

Terrible bank I wanted to open an account for me and my son (1year) but this was not possible because you first have to make a transaction to the new account with an account in your name.
Well my son had no account yet so this was not possible.

in retrospect, I am happy with the reviews that are all here.

Everything runs smoothly via KNAB.
It went smoothly from the application. No waiting times for weeks, just your 1.2, 3, hupsakee arranged.
I like that.

KNAB increases its monthly costs from 5 to 9 euros. Do not. You are not insurance

Very bad experience. I have a business account, but this is continuously blocked, the apps are out and therefore I can not get my money. Incredibly bad. I have never experienced this before at another bank. I looked at it for a year now and I decided to switch. Then they were fine .... DON'T DO PEOPLE !!!

A business customer of KNAB for a few years now and I must say that I am very positive.

Very happy with KNAB for over 4 years; applying for a business account is very simple, opening extra accounts for funds such as VAT, savings, etc. is very nice. Not often needed customer service, but when this was the case, it was helped very quickly and helpful. Logging in with the app also works fine. I don't miss Apple pay because I don't have an iPhone;)
I recommend Knab to everyone!

What a nightmare this sofa. Fortunately, I am not the only one who thinks that way given the many negative reactions. To be honest, they do me good. Don't even have the energy to explain where things go wrong. Something with untrained unreachable staff, re-identification, blocking of account and the COMPLETE shutdown of your business payments. In other words, an unreliable partner who is very harmful to your business operation.

I can already give you the answer to this review.
Very long and a lot of glue and cut work, just as they treat their customers.

I am very satisfied with the KNAB, customer-friendly and good information provision on the site. Easy banking with the KNAB App.

I have a business account with Knab. I can easily arrange everything online and via a mobile app! Only with debit card payments in the store did I have some difficulty that the debit card did not work right away. Probably I would have had to use a pin machine before the debit card could be used for a pin payment. All the questions that I have can easily be asked via a chat conversation and are responded to quickly and well!

To prevent money laundering and to make criminals more difficult, KNAB has also tightened up the acceptance conditions for existing customers in such a way that many neat companies are now forced to switch to a different and more expensive bank. Although it was clear to the bank employee that this was not the intention of the tightening, he thought he saw no possibility of exercising flexibility (reasonableness). A real afKNABper!

Business account requested, transfer from business ing account arranged and now I only have the functions of a private account! Accounting programs no longer work! Lots of extra work. Cheap is expensive at Knab!

Revised review; complaint properly handled by customer service. Reasonable alternative is offered by them. Ease of use of internet banking and the app is fine. So pay attention when switching and then you have a great affordable business bank.

Customer for years and in all those years Knab hasn't done anything for me. While they discount for new customers and give away money. A bank that says they are different, but apparently they are the same as traditional sofas.

Knab is still the best compared to all other Dutch banks.

What a misery. You used to have an invoice in half an hour, but now I have been trying to get an invoice for my small accounting company for 3 weeks, but after 2 applications that got stuck, I am told on the 3rd application that my passport does not match my data on the Chamber of Commerce extract. Turns out they linked him with a completely different company themselves! I don't understand how that is possible now they ask me to apply again but what difference would that make. Requesting a bill via an app is useful if it works, but it doesn't work. And the fact that you cannot apply for an account in any other way is very poor.

I am very satisfied with KNAB use it for business purposes, so far I have no qualification

Perfect bank for small businesses and the self-employed. We were able to make huge savings by switching to Knab. Private bill is expensive at 5 euros in the first sense, but it includes everything. The latter also applies to business accounts (up to 1000 transactions, then 10 cents per transaction, which is still the cheapest in the Netherlands). You will not be confronted with extra costs if, for example, your card breaks or you need other things from the bank, such as documents. Telephone customer service and chat is good and thinks along with you. No long waiting times either.

However, they lag behind the competition in terms of innovation. The app works less well, for example, it is sometimes slow. Pin with NFC on mobile is not possible. But the necessary works and works well.

In terms of credit card, they offer an Amex and a card through Quander. Stay away from Quander. What a bad company that is!

This bank is actually not even worth 1 star, but otherwise you cannot post a review. Well I want to warn everyone with a dark complexion not to go with this bank they do accept foreigners to cheat the customers but never accept a foreigner as a customer first your account is opened and you are through until they view your proof of identity then it suddenly becomes a different story and lying and cheating that they do you open an account and you have to wait 2 months for an answer whether you are at all defensively accepted as a customer or not after 2 months you get too hear that you have been rejected by a negative coding at Experian and bkr while I don't even have a negative bkr coding I am not even registered there after that I have submitted a request to Experian to see if I have a negative coding at them not in addition they also indicate that Knabbank has never tested me at their final conclusion Knabbank does not want me as a customer is not bad but so you see how it works so at this bank the big whites in the background who lead and reject and the blacks may reject the black then it is still covered I was warned before about this bank but stubbornness did not stop me but have now tasted this bank discriminates because there is no good reason at all to reject me while I have no criminal record no debts whatsoever I am also the owner of a number of companies but that does not matter to them all because they continue to see you as a danger I hope this shop will soon be closed.

And for the one at Knabbank who reads and manages this, don't bother to contact me because there is nothing more to talk about where things supposedly went wrong.

Noodles.

What a disappointment. International payments is an outright disaster and so is the help desk. By default you get the drill ship "we are currently very busy".

Satisfied with KNAB. Good support, can be reached almost all day even in the evening.

N.a.v. I opened an opened Phishing e-mail and I was kindly and patiently assisted by telephone to reset it for security and to prevent possible abuse.

Technical failure. Congratulations on the worst customer service and one customer less.
Your fat grandmas

Been a customer for 6 years of which 4 years in the same industry and suddenly my company falls outside the acceptance conditions. Knab then points to external factors, but it is also possible at other banks. Purely a choice of your own to deal with regular customers.

Think twice before choosing Knab if you don't want to change your administration at an unexpected moment.

"Thanks" for the loyalty, Knab!

I have used a zpp account for about 2 years. Suddenly I was obliged to scan my ID via my phone. This did not work. After consultation by telephone, there appeared to be no other solution (such as sending a copy by email), ergo I would not even be able to access my own account without the scan. So account immediately closed.

The help desk from handsome was knowledgeable, friendly and helpful ..
What I really liked was that they are easily accessible via chat. Had trouble creating account. But the employee of Knap (Marjolein) helped me to solve it within a few minutes. It was my cell phone and she knew me too
support. Top

Great bank, only loss is a business credit card (for now at least). Hopefully they will speed things up.

Excellent customer service who keep agreements and really listen to you. Great bank, I am very satisfied.

I was very satisfied but unfortunately I have to adjust my opinion. Re-identifying is a drama. spoke to someone several times via the service app what starts as a standard story do this do that ... ends yes we know and we hope to have this resolved with the new update. but unfortunately that turns out not to be the case time after time. but the date is getting closer !!!!!!!!
then I think that people should at least now be able to pay via the NFC chip on your phone or watch.
I now find the monthly costs no longer in line with the service.

The problem with identifying has now been solved. took too long in my opinion, but ultimately it is all about the solution. Now just make sure that paying via the NFC will be solved.

Customer from the first hour, first private, later also business. A modern bank that really puts the customer first and offers real "prefered banking", where other banks especially call it. You can contact your bank in any modern way and almost around the clock. Even abroad, KNAB keeps an eye on whether you are using your debit card yourself. Friendly customer service, always new products. Do I have to continue?

Since a few years a private account with this bank, I am very satisfied with it and I feel that the customer is really central at KNAB. Recently tried to open a business account for freelancers at KNAB, but that is not yet clear and the why is not entirely clear to me. In any case, for me no reason to open an account elsewhere, I'll wait a while.

Switched to the Knab bank from the start in 2014 and have not regretted a second to date.
A physical bank is so 2013 and everything can be arranged quickly and easily online.
7.50 in fixed costs, but you have an indefinite number of bills and cards and a credit card. You can give each account its own name, which is useful if you want to save for certain things. I give a 10 to the customer service because there is quick contact both by telephone and chat if necessary.
You can enter data so that you have a beautiful financial (future) picture for yourself.
The Knab mobile app works really well
Now that Knab has teamed up with Aegon bank, I hope that they will continue to provide the same service and that you as a customer will not become a number like with the large banks!
In short, very satisfied and keep it up! I'll stick with Knab !!

Fine bank, but I really think it is not possible that they have almost doubled the cost of the business bank account as of March 1, 2020, without me being informed about that!

Spend more on expense account than I receive interest. Not suitable as a savings account ... looking for something else

What a flut bank. First do three weeks not to be able to open, without text and explanation and now open again today, but not be accepted, without openness about reason for acceptance. What a sof!

Super easy to create or close an account. Always pleasant contact via chat, with customer service.
The website is well-organized and, just like the app, works well. No confusion of information, everything is easy to find.

better service than I have ever experienced at a bank

Quite satisfied with this bank, many options and well-arranged, certainly with multiple accounts.
The only downside is the interest. I switched from my previous bank to a bunch just for the interest, but even though I had been faced with the same choice at the moment, I would certainly not have found it worthwhile, too bad!

Identification is not possible with the KNAB App. Then you contact us via chat and they say .... we are an internet bank. 2 months busy. I give up and wait for them to throw me out. Again my Samsung was not suitable ... must be an Apple ... Ever heard of such a thing ?? Staff says something different every time. NOT BUSINESS ...

For example, a bank with good solutions has never before had a clear overview of my pension / financial situation in the long term.

However, after a number of years at the bank, it strikes me that the costs are skyrocketing and here too interest rates are plummeting.

You can live with that ... But then people suddenly had to identify again ...

- You must make yourself vulnerable by opening your NFC. (Yes can close again, but still)
- Knab does not allow data that you must protect according to the government (app).
- It's "Their way, or the highway"

Then the questions, about which you must promise to answer them truthfully. That's fine for someone who has nothing to hide. However, the requested topics are subject to change, or impossible to answer. (Where did the first dollar in your bill come from?) Seriously?

But let's see which banks will still be standing after the upcoming "desperado crisis". Then we only have to reward 1 of them.

Downright ridiculous bank, with friendly staff by the way. By the way, you can hear that they agree with you ... And you are certainly not the first to complain ...

Ps. Dear std. reaguurder, save you the trouble ...

Great bank with smooth service. Rabobank can still learn from this. Also their site will never let you down! Still a big compliment. Only I would find it useful if I can put larger amounts in the payment request. In terms of customers, my trust is in my ATM, but of course the bank cannot do anything about that.

Now one and a half (!!!!) year busy opening a few accounts. Canceled several times and started again because it is such a mess.

The biggest problem is the payment cards. The minimum lead time for delivering the debit card (which is required for every bank transaction) is 3 weeks. She really can't get any shorter because of the terrible logistics and all sorts of complicated approval procedures:
- Sometimes it appears that something has stopped after weeks because someone has thought they would like an extra check or signature.
- Several times cards are lost, they do not work, or the PIN code is not set correctly.

Security is a major issue. Blocking a never received card cannot be done by telephone. The only security that is on it are the universal12 card readers of which I have already received 12 from them - that is, anyone with a pass can generate the TAN code. The only real security is therefore username and password - no 2nd factor authentication via mobile phone eg

The only thing that is good are the interest rate conditions and the service desk - the latter is even great in terms of accessibility and helpfulness. But they cannot really speed up or solve problems, and it should not be necessary to call them so often ... and interest is also a nuisance if you cannot bank.

But how can we be fooled like this with this "new couch that does everything differently".
After all, KNAB is just part of Aegon .... part of Achmea ... one-third in the hands of .... precisely the RABO ... one of the major banks that have dominated the news in recent years through an accumulation of financial scandals and criminal activities.

The good news: there is still room in the market for a bank that really does it differently. Where are the Michiel Mullers of the financial world ... precisely in the digital world of money, a disruptive newcomer a la Uber, Netflix or AirBnB should be able to get a foothold very quickly. Or do we already have it with Bitcoin and is the banking model as a trusted 3rd party for saving money and carrying out money transactions actually superfluous ....

Doesburg, city of history, museums, tourists. Easily accessible. Location on the river.

More than two weeks tried to open a joint account. Drama! Helpdesk is especially good at excusing App works very poorly. Often just as slow as the telephone helpline. Mails give incorrect instructions. Knab worthless. They do not live up to their cheerful human approach to their own website and advertisements.

there are only limited options for international transfer. This is only possible in very few currencies, to a very small amount of countries. In addition, it takes a long time and costs relatively much money. More than double than with other banks and less than half the options.

Terrible sofa!
I have been using Knab privately for almost a year now and encountered no problems.
With this speech I advised a business contact to open a business account with Knab.
This request was canceled by Knab up to 2 times after waiting an average of 4 working days.
Both times we contacted Knab and it was indicated that this is due to a technical defect in their system.
They cannot do anything for us and advise you to try again ...

Ridiculous that Knab does not give priority to customers where the application process has already gone wrong twice.

Knab therefore leaves us no other choice to wait 4 working days for the 3rd time in the hope that this time there is no technical fault in the Knab system!

Excellent bank, good service. Only downside is the rather slow online environment.

I am very satisfied with this sofa. No hidden costs; transparent in everything; many tips & advice to read online and easy navigation; well-functioning app and reliable and safe

good bank clear if you do not want to make foreign payments.

PRO: nice app. / works flawlessly with PC
CON: not available for BV / int. bank transfers outrageously expensive

Nice couch! Everything quickly and easily arranged online and very transparent.

Happy is not the right word. Satisfied. Do miss the innovative more and more. So there are few new developments.

I am very satisfied with KNAB. Friendly people who think along, always available, perfectly working website with a handy overview of all my bank accounts on 1 page together.

mediocre. If something doesn't work for them, you can go after it yourself.

Perfect business account for the self-employed. Transparent, low costs and excellent accounting exports!

Wat een teleurstelling! In het begin veelbelovend en een prettige partij. Nu zijn wachttijden van een uur aan de telefoon standaard. Met tegenzin toch maar weer terug naar ING. Dit is niet werkbaar!

Helped by the service desk. They had a lot of patience and time for me. Very complicated percentage to arrange things.

Banking with hassle. Do not keep their agreements. Have a rickety website that often gives error messages, suddenly omits a comma in the amount to be transferred (!), You can make a cup of coffee when you open the address book and a moderate help desk via chat. Unfortunately.

A satisfied customer at KNAB for several years, almost everything goes online, but they can also be reached by telephone.
A private account has now also been opened, which is also very easy via the app.
At the moment I still miss paying via apple pay. I hope they can meet that soon

Chat online, and I was helped super fast and professionally. He had a lot of patience and checked everything for me! Very pleased with the help!

At first very satisfied, but since the Knab app I have to identify myself every time. Which means that I cannot access my customer data. Already called Knab several times. Takes time and then they postpone identification for another two weeks. But it doesn't solve anything. It is a postponement of a problem of an app that is not working properly for them. Worthless. As an entrepreneur I can spend my time better!

When it really comes down to it, KNAB is not suitable for the business market. No possibility to upload payment orders, no credit facility, no BMKB as a result. Customer service has also slowed down over the past year.

Really good personal service, love the app s functionalities. Very easy to use

Fine bank, smart app with handy notifications, think they have missed the boat by still not offering Applepay

I was helped by Zolaikha really helped a super girl and I worked out what the problem was.
Give her a big 10

Best and most personal bank you can choose in the Netherlands. Recommended for everyone!

SCHIJTBANK WORKS 100% AT YOUR DISADVANTAGE

A lot of bullshit with this bank unfortunately and quickly close this account and leave before they fall.

Prima Bank, all arranged quickly, well-arranged, I am happy with it.

Fantastic never had any problems got a business and private account great service

Knab tries to get off the card reader, but their system still asks for a card reader.
1 star because what you have to do well just doesn't work.
Just making a few payments became an hour of trying, reinstalling and chatting with an employee.
In any case, you will soon lose me as a customer.

Recently changed banks because of the tip that this bank gives the highest interest. Can easily switch, be able to open an account quickly and receive a bank card and card reader. VISA card also arranged and received through KNAB. KNAB responds quickly to requests for help via chat, this is very fast and they come with good tips and advice. In short, I do not regret this decision.

A reliable bank would be even better if you could also deposit into your account through other banks instead of having to go through a GWK

clear bank, good support. Have both a business and private account and that works great. (a few months of experience)

Already 16 days busy identifying. Every time a different problem, and incomplete answers from customer service. Do NOT switch to this bank

Very pleasant bank with fast service and great rates for self-employed people.

Old fashioned bank where the opinions of its users are not listened to. Accounting link for example and batch payments. That saves time for an entrepreneur, but Knab thinks it is too much work to develop, I understand from a reaction.

Easy and modern internet bank with lower costs and a fraction of interest. Good site and app! I really have no idea why people still sit at an old-fashioned couch ...

Are very satisfied with the service. I find it super convenient to chat so that you can ask KNAB something and continue working.

Unfortunately, technically, there are often problems and initiating international payments outside the Eurozone is hell. It seems that Knab still works with scanners and physical documents.

Edit: if you fix the international payments you will indeed receive 5 stars from me!

Second edit: searching in transactions has been out for 2 days. Asterisk less and immediately look for an alternative.

Third edit: tomb bench. Blunt customer service. Some cheeky ball of 13 years old or something like that. did not normally answer my questions. This after I received a cheeky email that my account would be closed within 6 weeks if I did not demonstrate in the very short term that I was not a taxpayer in the US. You will be overwhelmed with that and then there is no point of contact with this miserable "bank".

Very satisfied with. Good information regarding "suspicious" depreciation or deviating depreciation.

Nice bank that thinks along with you. you pay a fixed amount per month. I do miss a number of things such as contactless payment via your mobile. The exporter of bank statements is sometimes a problem.