Hans Lag

Review of Knab

Now one and a half (!!!!) year busy opening a few ...

Now one and a half (!!!!) year busy opening a few accounts. Canceled several times and started again because it is such a mess.

The biggest problem is the payment cards. The minimum lead time for delivering the debit card (which is required for every bank transaction) is 3 weeks. She really can't get any shorter because of the terrible logistics and all sorts of complicated approval procedures:
- Sometimes it appears that something has stopped after weeks because someone has thought they would like an extra check or signature.
- Several times cards are lost, they do not work, or the PIN code is not set correctly.

Security is a major issue. Blocking a never received card cannot be done by telephone. The only security that is on it are the universal12 card readers of which I have already received 12 from them - that is, anyone with a pass can generate the TAN code. The only real security is therefore username and password - no 2nd factor authentication via mobile phone eg

The only thing that is good are the interest rate conditions and the service desk - the latter is even great in terms of accessibility and helpfulness. But they cannot really speed up or solve problems, and it should not be necessary to call them so often ... and interest is also a nuisance if you cannot bank.

But how can we be fooled like this with this "new couch that does everything differently".
After all, KNAB is just part of Aegon .... part of Achmea ... one-third in the hands of .... precisely the RABO ... one of the major banks that have dominated the news in recent years through an accumulation of financial scandals and criminal activities.

The good news: there is still room in the market for a bank that really does it differently. Where are the Michiel Mullers of the financial world ... precisely in the digital world of money, a disruptive newcomer a la Uber, Netflix or AirBnB should be able to get a foothold very quickly. Or do we already have it with Bitcoin and is the banking model as a trusted 3rd party for saving money and carrying out money transactions actually superfluous ....