Jane Murphy Review of Kia of Union City
BUYER BEWARE!!! after looking long and hard to fin...
BUYER BEWARE!!! after looking long and hard to find a car , I settled on a car listed online with ALM SOUTH. I flew into the dealership only to be shown a different car, the dealership had the car we had made the deal on, but now they wanted another $1500+ for it. I ended up buying the car anyway for an additional 1000, because it was going to cost me that in travel and lodging to fly back home. I should have walked away, I ended up taking their high pressure (cant say no) sales pitch for the gap insurance. After arriving back at home I was able to really dig into the REAL cost and fees in their gap insurance, I called ALM South within hours of completing the car deal to cancel the gap insurance, I had to pay additional money to cancel the policy. I have finally received what looks to be a partial credit to my account 8 MONTHS, multiple phone conversations, and multiple e-mails LATER!!! The sales lady and dealer ship pulled a bait and switch with the car, the finance guy is playing games with, and cant say no high pressure sales gap insurance. VERY unprofessional , sorta had me over a barrel once getting me to fly in. Dealing with them for 8 months over this GAP insurance has been miserable and time consuming. I could never recommend this place to anyone!!!
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