Kendall Toyota, Lexus of Kendall Review

Our salesman Jose A Garcia was very professional and did an amazing job getting us a great deal! We will be back soon to buy another car.

I purchased a 2016 RX 350 with Rafael Faria at LEXUS of Kendall. He was extremely professional. Told him exactly what we were looking for and within a few minutes he took us down the stairs and we found exactly what we wanted. I am saying all of this because the day before, we visited another LEXUS dealer and the sales person was pushing another type of model that we did not ask for. Needless to say we left.
Rafael was very courteous and professional and made us feel very comfortable. He even called a few days afterwards to follow up to know whether we had any concerns or questions. We'll definitely recommend him to friends and family. Thanks Rafael and the other team members that were involved with this transaction.

Thank you so much for the great service! Both Rogelio and Orestes gaves us very good service, helped us very much on picking up a perfect car for us and also helped us to find a good deal and price for
Us.

Again amazing service. It is late but they were very patient and understood . They went beyond our expentasis. Congratulations for all the help and great service. And amazing car Ct 200h. Thank you.

I had a great experience with my salesperson Alex Valdes. He was patient and knowledgable and made the whole car buying process smooth and pleasant. I am very happy with my new car and would definitely recommend using Alex!

Superr happy thank you Leonardo for all your help and to make it possible for me to get the car I wanted!

Excellent service. Luis Rivera my service advisor was very professional and caring. He took care of my car and the issue was fixed. I will do all my car servicing at Lexus of Kendal for sure. Also thumbs up to Enrique at the services drop off area!!! I could not be happier with this place!!

Very professional friendly service...
Luis was very helpful with everything
I highly recommend this location for any service!!

We had such an amazing experience!! Mario Alves was our sales associate and has been for over 10 years. If you are looking for a great experience, come visit him!!

I had a walk in service today and the lady of front desk told me it s about 25 mins wait. I was there like 3:25 but now it s 4:38 but I still didn t get help or any advisor. Also the lady who put me on the wait list has off already. And the people just came to work didn t know anything made me keep waiting.

Finally got help and the advisor name Richard is nice. He tried his best to help me and give me a best deal.

I had an overall amazing experience with my first purchase with Lexus. Patty was my sales rep which was very knowledgeable, patient, and welcoming. Extremely happy with my NX 300 would recommend all my family and friends to her. Thank you patty for such a smooth purchase!!

Jose Garcia by this letter I want to acknowledge the special and professional care provided by this Sr in conducting the business done with the Dealer
We're very grateful for your care and concern for attending and leaving pleased this beautiful and good place
We will soon see q Jose, past has to be ud seller Chariots of our
A very strong hug
John Perez

Excellent and courteous service. Victor Ramirez is an outstanding service advisor. Lexus of Kendall has a tremendous asset.

Great service specially Victor Rodriguez. Thank you so much for your help.

Thanks to William corrador sale associates and the finance manager for the excellent and professional service

Great service! and great deal! Santiago took care of us from the begining to end . I Hope I deal with him in the future again ! He is the nicest and professional car salesman around. ask for him !!!!!!

Very busy place!! Be sure to make an appointment. The staff is very attentive and everyone now wears a mask. Isaac has been our Service Rep for over a decade. He s terrific!

I am very disappointed with Lexus. I have been waiting 3 years for them to change my incredibly damaged/melted dashboard and all I am told when I take the time to show myself in person is that they "don't know when the parts will arrive" or that I am at the "top of the list", yet I have been at the top of this "list" for 3 years now and I personally know people who got it fixed a week after calling it in. Not only have they not called back to update me on my status as far as when I will get my car fixed, but my father reported damage on the dashboard far before Lexus announced the recall on their RX models. The damage on the dashboard is Lexus's fault and there is no reason why the wait time should be this long.The car will probably be in the junk yard by the time they reach back to me. At this point, not only do I deserve one, but I demand a reasonable estimate on when this will be resolved. Once again, very disappointed.

Very bad I bought a GX460 my car since it left the dealer was pulling to the right they aligned it and two days later he had that problem again, he made an appointment with the service department and when he arrived there was no car to give me, but the worst that my 2017 new car was crashed and they did not want to change it after almost 20 days of being the car in the dealer, notice how they were painting it to deliver it to me and hide that it was damaged by the dealer, the managers of Lexus gave me their word that Ivan To change I spent the whole day waiting for it to be changed, I spoke to the general manager and the same command that they changed it now that I arrive at the dealer at 7:00 p.m. they tell me that the new car cannot be delivered trying of forcing me to keep my car that they collided, it is 8:10 PM at night and they have not solved me now they come out that they do not have a car to give me and I am asking to cancel the business and they sold the car that delivers ES350 2016 , this dealer is not serving and even less the service department that nobody solves anything and they are getting rid of responsibilities. I will never buy a car or refer to this dealer because they are thieves and have no word.

Alex was very good in sales department, financial adviser didn't take very good care of us,we have great credit rating, tier 1 credit and got a terrible finance rate, was told it was Sunday and bank's were closed but he would check Monday and get back, never did and never returned our messages?? p.s. love the car

Best Dealer experience by far on any of my previous car buys. Oscar El Gallo and Cairo Jattin made the experience and the transaction extremely smooth and satisfying!!!

I have nothing but good reviews for the Gentlemen that worked with me to get my Lexus. I met them at a credit union car sale and their professionalism never changed even after signing my papers. Being a woman makes buying a car nerve wrecking because you don't want to feel taken advantage of, but my anxiety eased the moment I interacted with these dealers at Lexus of Kendall. Furthermore, there was a small piece missing from my car (used) which the gentlemen took the effort to make sure the part was ordered and fixed. This small gesture influenced me to give them 5 stars. I recommend asking for Vladimir, Tony Garcia or Joe Gennaro for those interested in buying a Lexus or Toyota in the near future.

Thank you so much Mr. William Corredor, I received a very polite and friendly attention like few others these days. Excellent technical assistance.

Excellent attention from Mr. Angel Fuentes. Highly recommended!!!

Very complicated, slow, and annoying service department. Scheduled serviced appointment and loaner but no loaners available. While my car was in service also got some sales phone calls from the dealership.

Patty Warman has been our go-to saleswoman. We love her and she makes this process for our family pain free and is knowledgeable - never pushy. She knows exactly what we want and it s just always nice to see her.

Geovanny was amazing and so patient with me. Challenges of not being a US local, made the process more complicated than usual, but he was super supportive through all my questions and concerns. Left with a great new car and great experience! Thank you Lexus and Geovanny!

Lexus of Kendall was my first stop after I decided to buy a car and ended up buying from here after shopping at couple of other places, and the credit goes to Jose Garcia. He constantly looked for the best deal for me and communicated throughout the whole process. Wonderful service!! Also shoutout to Jose from Finance Dept and Erica from insurance for making the whole process very smooth!!

I am having such a terrible experience with this dealer trying to get paid for my trade in. For over two weeks nothing but run around from the sales manager to accounting. Think twice before leaving a trade at this dealer!

I leased an NT in May from the dealership, My sales person Edwin Obando has been my Lexus Sales person at this dealership for the last 10+ years. Excellent sales guy. My complaint however, is not about Edwin, but about the service department. I took my car there a few weeks ago to get the 10K mile service. In addition to the 10K service, I explained to the service advisor that the right front tire had a slow leak, there was no sign of a nail in the tire. and I found myself having to put air every two days or so. There also was a clacking noise coming from the rear when I would reverse the car.

I spent my entire Saturday without the car, plus I live in Miami Lakes so taking the car to service at Lexus of Kendall is something that takes planning on my end. I received a call from the service advisor to tell me that the car was ready for pick up. He explained that the slow leak in the tire was a result of a faulty valve.

When I picked up the car, the service ticket/receipt stated that nothing wrong was found with the tire, which I found weird, since the service advise told me that it was a faulty valve. Nevertheless I took the car and went on my way.

Sure enough, two days later, the low air warning light comes on.....same right front tire. This tells me that the car wasn't even touched the entire day that it sat there. Doesn't the 10K service include tire rotation? So the tires were not rotated, the leak was never looked at, and God knows if the oil was even changed (I doubt it)!

I will not go to this dealership again to get my car serviced. I have Lexus of Pembroke Pines closer to me, and I have never had a problem at there.

Is there anyone a this dealership that ensures that work is getting done? Luckily this "10K service" was free, but how many people bring their car to this dealership and and actually pay for services that don't get done? Maybe since it was free they decided not to touch the car?

Recently visited and was helped by Tony Garcia which resulted in an excellent experience. Extremely patient, knowledgeable and informative. Never once pressured me. Thank you Tony.

Thank you Lexus of Kendall staff and especially Alex Valdes for his help in choosing the right Lexus model 2020 RX 350 F Sport

First time at Lexus of Kendall. dropped by to look into a model and the attention that the sales person gave us was excellent. Assisted us fast but it was not overwhelming. He made my wife and I feel at home. Frank Hebbert see you soon !

I am very happy with the experience I had with my sales rep, Shak. He made the process of leasing very smooth for me. They had very decent offers online and to be honest, I didn t think I was going to get the offer. But they even went lower on the price for me. Overall, I would give them 5 stars. The sales reps and the managers are all very professional and friendly. I highly recommend this dealership to anyone who is looking to buy/lease a Lexus.

Jose A. Garcia advised me from start to finish with all the professionalism, he did his best to do a good business.

Absolutely the worst service center. I have owned three Lexus vehicles and I leased another one because of the outstanding customer service from Lexus but this last year, the service at both Lexus of Kendall and Lexus of West Kendall have been horrific. They have tried to add tinted windows on my brand new Lexus 3x since delivery in December 2017 and still cannot get it right. Bubbles everywhere and strips. My first grader can probably do them better. No confirmation of loaner vehicle to the day sercice is scheduled. Highly disappointed and do not think for the future I will get involved with another Lexus.

Curtis and his team did a great job assisting me replacing those ugly door panels/dash. It took sometime to get them, but in the end it was worth it. Lexus of Kendall went above and beyond my expectations.

Thank you Angel Fuentes for your services. A great seller, with a lot of professional ethics and a great customer service. I am really very grateful to him and would recommend him to anyone who would buy a car from the Kendall Lexus dealer.

Had a service appointment at 11:15 AM. 1 hours later someone walks in and gets serviced right away. Just because they knew someone inside. Now another hour later. waiting for a loaner, same thing and same person. Was given priority over the rest of us who waited. Still waiting by the way.. This was the biggest reason why I hesitated to come here over JM Lexus. I rather drive the 30 miles and get better service.

Juan Soto and Edwin Obando are the best!!!. Together they make such a great team and help us so much everytime we come to Lexus of Kendall. That's the reason why we became their clients three years ago. They have such a great attitude, are patient, and cordial. They make car-buying/leasing a better experience for sure!

Jose A Garcia was great
Made the buying experience easy

I always have a great experience every time I take my car for service. They make me feel like family. Even with everything that is going on and the fact you can't see anyone smiling anymore, I still get that family atmosphere. Hats off to everyone at Lexus of Kendall.

The best hands down! Oscar, Juan, and Cairo are the best!!!! Fast and best deals!!

This was the most seamless lease/purchase we have ever made. Our salesman Pete Rodriguez was professional, courteous, gentleman and a scholar. Would recommend this dealer to anyone who has the need and want to make it the most amazing buying experience.

Marylu Acosta was wonderful. I came in without an appointment and she helped me out immediately!
I would return to Marylu in the future. Thanks!

Coming from boca. My first time coming to Lexus of pinecrest. I was very happy with the customer service and very happy with how they communicated while the car was been taken care of . From the receptionist to service part and outside very nice people and attentive. Thank you for taking care of me and my lexus

I met the BDC manager here. He is open for new ideas.

Excellent service! My salesman Angel Fuentes was incredibly helpful and kind.

this was my first time leasing a car. juan soto and edwin obando were extremely helpful and kind. i was helped immediately once i walked in. 100% satisfied customer !

It s been 5 years since I had to come back to this place and sadly nothing has changed. Everyone here is nice and all when you re buying a car but the moment you need services or parts...you get the run around with phone transfers or they simply hang up. At least they hang up now before I would do my 25 min drive while remaining on hold.

Edwin Obando is the best! He immediately greeted me with paperwork ready, took his time and delivered the best service . Jose thanks also for your help! Great service from both , Edwin thank you again best service!!

-Ana H

Very grateful for the attention of Jose A Garcia in my lease .. !! Very happy with the service and treatment !! Thank you

Fernando Valdivia gave an excellent service !!! Good job!!!!

I bought a car with Shakil Rehman last Friday and it was such a smooth and easy transaction I would recommend him to anybody. He made it easy to understand the features in the NX and was honest and straight forward.

Just got back from Lexus of Kendall. Purchased a pre-owned vehicle for my son and had a great experience. Henry Martell the store Manager and Cesar Alcala, the sales person, were amazing. The car needed some fine tuning and they bent over backwards to make sure it was done. Thank you Henry, Cesar and Lexus of Kendall.

Excellent service, very friendly and professional, the attention especially from Mr. William Corredor.

Since 2004 my favorite car is Lexus and it will continue to be. There is another place with the high level of care Lexus offers.

I had a wonderful experience buying my new car at Lexus of Kendall. The salesman, Tom Butler and Karly Doehla in finance went above and beyond our expectations. They made the process a smooth one. We would recommend this dealer and sales person highly.

RUN FROM THIS DEALER!!! my ant lease a Lexus for this disorganized dealer in Kendall Miami, the person in the financial department told her that she would received everything by mail between 30-45 days because first papers always take time, for that reason she wait, when she notice 3 weeks pass she called the dealer and the sales person she explain that she doesn't have an account number or bank information to make the payment, he told her that it always take time and not worry about it. Well on 10/23/18 she receive a call(never the papers by mail) that she was late on payments and by consequences have 30 days late maker on her credit report, I was so upset and disappointed at that moment! that day she make the payment and send a letter to them asking to fix they mistake days later she received a first letter(certificated this time) telling her that they cannot do anything about it.
As result her credit score droops from 730 to 570 what make me so upset because she is a single mother working hard to get her credit on task. for that reason I'm writing this review to advise anyone that not buy from this dealer. they are horrible, irresponsables and disorganized...only nice when they sale to you!

Had a wonderful experience at Lexus of Kendall with sales person Mario

Today We had the pleasure of meeting Juan Alfredo Perez, Outstanding customer service and a great deal on the vehicle. Highly recommended.

When my car broke down 100 miles from home and it was not cost effective to repair it, I had to replace it on short notice. I found myself at Lexus of Kendall and purchased a used replacement vehicle. A pleasant process, many very service-oriented people. But we had some issues after we got the car home. They picked up the car, drove it to Miami, fixed it and returned it. Another great experience. Special thanks to the salesperson, Geovanny and a few other people that impressed me, Dee a scheduler, Terry and Ileana, two drivers. It is rare to find so many talented, enthusiastic and service oriented people in one company. When things go well Customer Service is icing on a cake. When there are problems, you learn whether Customer Service is for real. Lexus of Kendall gets an A for Customer service.

Thank you for an outstanding service Angel Fuentes.

This dealership was amazing!! Mario Alves was so kind and helpful! Thank you so much, I left so happy!!

Wow!!! What an experience from the initial phone call all the way to the delivery. Sales Manager John Anthony made sure I left with my new Lexus and the technology specialist Maer is the ultimate professional. I highly recommend this dealership.

August 1, 2016

I am so beyond irate with this Dealership's dishonesty!! After receiving a call from Mr. Hayek and speaking with him about all our issues, I was more than confident that we finally had all our issues resolved! NOT THE CASE!!! I was totally taken aback today when I received an Email from the Better Business Bureau stating that Lexus of Kendall stated that "all of our issues were resolved, check was sent, etc.!" SO NOT THE CASE!! After being promised on June 23, 2016 that we would be reimbursed for our Mercedes Key that we never received upon the original purchase....almost two months later, we have yet to receive that check!! It should NOT take their Accounting Department two months to cut a check!

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June 23, 2016

After filing a complaint with the BBB of Miami, I received a phone call from Mr. Christopher Hayek of Lexus of Kendall, and I am happy to say that he has restored my faith in the process of purchasing a car from out of state! He was honest and professional, and he truly seemed to cared about the issues that we were having with the Dealership! Not being involved with the original purchase or dealings of the vehicle, Chris stepped in as soon as he learned of our issues with Lexus of Kendall and took charge! He not only apologized for the way that we had been treated, but he took the time out of his busy schedule to truly listen to our complaints! He helped us locate an owners manual, and offered to reimburse us for the purchase of the second vehicle key that we were originally promised but never received. We ended up purchasing one ourselves through our local Mercedes Dealership, so to have him state that Lexus of Kendall would reimburse us that charge truly restored our faith! Thank you Christopher Hayek!!!

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If you are contemplating purchasing a vehicle from this Dealership "DON'T"!!! IF I COULD RATE THEM WITH A NEGATIVE STAR I WOULD!!! They are dishonest and unprofessional, and I am completely disappointed with their overall service and reliability. Being from out of state, before purchasing a vehicle from them I went on Yelp and saw that they had nothing but horrible reviews. I did not want to buy from them, however, my husband wanted a specific Mercedes that they had for sale. Against my better judgment, my husband purchased the vehicle. We were told the vehicle would come with two sets of keys, and owners manual. Upon delivery, the vehicle was missing a set of keys, and there wasn't an owners manual. On top of that, the vehicle hadn't been serviced in over 82 days and upon delivery, we had to have oil installed and the mirror on the passenger side was broken. When I spoke with Santiago (the salesman that sold us the vehicle), he assured us that once they contacted the previous owner, we would have the second set of keys and manual. After two weeks of being promised we would have the items and promises of returned phone calls that never came, I called and spoke with Guellerimo and John Pedrianes who are managers. I again was told that the items were purchased and in the mail. It has now been over a month and 1/2 and still no owners manual, and we ended purchasing a second set of keys that ran us over $400.00, not including having to have our car serviced and repairs made! On top of everything else, the vehicle was owned by one of their own Manager's named Maurico, so they had us believing it was some other customer that came in and traded the vehicle in, when all along it was one of their own. I am a veteran and still work with the military, and this is the service and treatment that I get from them! We are currently in the process of taking legal action against them.

I have been a Lexus customer for 6 years, and after my new lease yesterday I will now be with Lexus for 9+ years. However, my experience at Lexus last night was unlike any other experience I have had at a dealer. My sales representative, Eric Same, was the friendliest and hardest working sales rep I have ever come across. If you are visiting Lexus of Kendall looking to get into a new vehicle make sure to ask for Eric!

Great service.! Thanks for all your help Harry. Harry is an exceptional service agent. Thanks again!

Geovanny Tapia thanks for your excellent service. We appreciate all the service offered to help us with our expectations and wishes. Thank you very much and continue this way providing a quality service with customers.

Had a great experience with Patty Warman! She made the entire process quick and easy and got me a great price on the exact car that I was looking for. She s very easy to work with and I would highly recommend using her. Every time I look to purchase a new car, I always request to work with her!

It was a very pleasant work with Jose Garcia We he was a very good deal and he work with us. thank you very much

Great experience! I was so stressed about buying a car and Mario Alves was great. He made everything a lot more manageable. Will definitely come back.

Great experience! Eric Same was very professional and kind towards my family and I. we had an awesome car buying experience thanks to him! Good job Lexus, and good job Eric Same. Would highly recommend.

terrible service, I had an apt and I had to wait 3 1/2 for an oil change

Skakil Rehman is a knowledgeable and professional salesman who knows his product well. He s courteous and straight forward, which made our car transactions by far the easiest I have experienced. I have no hesitations in recommending Shakil to future customers! Also, the staff at the dealership were also courteous and friendly.

Great experience leasing another Lexus with the help of Alex Valdes and Ed Solis. Thank you.

Thank you Claudio Asbun for your excellent customer service! We had a great experience!

I am currently on my second Lexus (IS 350 Fsport, a great car and what an upgrade for the lower trim levels). I strongly recommend the IS350 fsport for those of whom need a little more pep on that step.

I happen to be one of those hypercritical clients when it comes to my car, amongst other things. Once I had Harry as my service advisor I will only go to him. Harry goes the extra mile to make sure that you are not only satisfied, but that your experience exceeded your expectations.

I no longer dread going to the dealership for service since having a Lexus vehicle (I have owed Honda, Acura and Jaguar previously, all serviced at dealerships as well) and having Harry R. handle all my cars needs.

He is truly Amazing!

If you have a Lexus vehicle and you go to Lexus of Kendall for your cars service, do yourself a favor and ask for Harry R..

Great service by William Corredor highly recommend very professional.

They make promises to lure you in only to completely down with false advertising. When you are honest and upfront about everything they don t deliver what they promise. Terrible customer service , poor resolving skills zero compassion , understanding and work ethic. Not the place to buy your Lexus!

Horrible. So many problems I don t want to waste more time doing this review. I wish they had a negative star ranking.

Experience was awesome. Nelcy helped me with the information I needed in my interest of the 2016 RC F. When my lease with Mercedes ends I will be calling nelcy.

am very happy with the experience at the Dealership. I would recommended to anyone. Thanks to Marck Antony and also Antony they help me to choose my car very good experience I would come back again and send you ppl to buy cars there thank you :) thank you

Great service and professionalism form the complete Lexus of Kendall staff especially my great salesmen Alex Valdes whom just sold me my 3rd Lexus. many thanks

The purchasing experience at Lexus of Kendall is second to none. A relaxed and hassle-free experience. The Sales people are knowledgeable and friendly (Shaq did a great job). I also had a chance to meet the GM (Armando) and he was terrific. Really made you feel comfortable. gave me time, showed great patience & I left with the feeling that I found a truly honest sales professional that cared. What else can you want when making a car purchase? I have purchased and leased many cars, from many dealerships, both new and used, but the experience at Lexus (aside from a providing great cars) will likely keep me in the family for years to come.

Awasome customer service from all the staff beginning with the service dpt..that awaited for you outside, the front desk and finally your advisor, Edwin. And victor..thank u both were super nice!!

Incredible service. My salesman Hucu was very knowledgeable

Great service, Javier was the best! I will recommend this dealer to all my friends. I love my NX, thanks Javier.

I had a great experience at Lexus of Kendall thanks to the professional service I received from Santiago Gervacio. He was very patient and took the time to answer all and each of my questions. We closed the deal and I m more than happy to recommend him with my friends and family.
Thank you Mr. Gervacio!

Jose Garcia excellent seller I recommend it made my dream come true, I recommend it.