4 years ago
DO NOT USE THEM! upfront, I bought my first house...
DO NOT USE THEM! upfront, I bought my first house using this company almost 1 year ago. (Jan 2017, but started working with them in November 16). The realtor i worked with has moved on since but she was an official Karen Cannon employee while she was my realtor. I also had problems with Anderson, who is Karen's Wife.
Remember, this was my 1st house purchase. To start, the realtor did not do her job. 1. she would get mad at me and call me names because i was trying to negotiate. 2. she made agreements with the other agent without consulting me first. 3. She cost me money because she refused to negotiate. 4. She refused to work on days around the holidays (which were not actual days off and she was not on PTO). Finally after blowing up on me on the phone, calling me names and hanging up on me, i was connected to her boss Anderson (AC). He was nice at first, but he made me promises like "ill take over from here" ill be at the walk through, I want to make you happy. AC did not keep his word. He told me he could not be at the walk through as he promised his wife somethign, then his realtor told me that she was busy and could not be there. They worked out to have the sellers agent there. The sellers realtor represents the seller, not the buyer. their job was to represent me and especially being a first time home buyer this should have been their focus. Instead, AC ignored my phone calls, he forced his realtor who wanted nothing to do with me, to be at the inspection, she stood in the corner the whole time, did not inspect anything or say a word. AC showed up 1 hour late to the closing.
Overall, this company was horrible. This was my first home and was supposed to be a good experience. They made it a nightmare.