JW Marriott Jakarta Reviews

Nice hotel and the services are very kind. With smile and nice greetings.

Terrible service attitude. Disgrace to the name of Marriott.

So sad, the experience very uncomfortable of these covid-19 protocols, and the worst is I cannot imagine for how long these good 5 stars hotels can keep their operational running while the guests is very limited.
No one at lobby, only security guard and no AC. Hot and not convenience even just to meet friends who want to meet us.
None of restaurants and coffee shop are allowed by Jakarta Governor to open and dine in.
But appreciate all the hard work hotel staffs to keep follow the protocols and convince all the hotel guests

Susah buat jumatan terutama bagi yg sedang menyelenggarakan event di lokasi ini dan terlalu ketat buat loading barang.. Masih baguasan fermount scurity dan jajaranya ramah..

Have a great time spend a night here with my family. Excelent service

Good and comfy hotel. Must try Syailendra and Untitled.

The restaurant menu is good, the room is clean and comfortable

Good and the restaurant was very satisfying but unfortunately when I stayed here my room smelled musty, maybe because it was previously rarely used

A little old five-star hotel, but breakfast is not bad

Honesty the place was great the security was good and secure too, but one thing I notice when I was in lobby, wedding hall and room you ceiling was dirty and the repainting was done poorly, did I mention is when the rain falls down the entire room so noisy make it harder to sleep, but after all it'a good the food was tasty too the service amazing, parking car was not too expensive too

5-star hotel in the Kuningan area. The Daoat is easily reached. The service is good and very friendly. The cuisine of the restaurant is delicious

nice place. beep socialization invitation from barbraf.

luxury & 5 stars hotel for foreign who comes to jakarta

Subhanallah this hotel has more than 10 years in it facilitated by the mosque or Al-Muttaqin Mosque that we thank God join in pioneering its existence.

5 star hotel
Very cool to make an event here
Everything is complete
Service also respect
Consumers are well served
Varied food
Everything is complete
Just adjust the taste
Prices are friendly and stay adjusted.
Security from the very beginning of entry is also very neat so no need to worry.
Silver bird car service is also available
If you want the blue bird, you have to go out to the road first.
Only minus the road in front of the hotel which is always jammed

Hotel and food
Jossss gandosssssssss

Hate all the so-called security checkpoints. And the unfriendly security guys who treat guests like criminals. I wouldn't want to stay here if I can avoid it.

A decent 5 star hotel. Spacious, comfortable room. Security is swift and thorough.

Classy hotel but it comes with baggage in its history and numerous security checks

Great hospitality, Had Chole Puri and poha on the breakfast menu, the staff at the hotel are just amazing

A famous hotel located at a famous place in Jakarta. Cozy spacey rooms. The building itself is built on a "not-to-big" land. Especially the ballroom is not a prefered choice for weddings etc. The size of the ballroom is quite small compared to ritz or mulia. But the foods are delicous LOL

The bed is too soft, for HNP sufferers it is less comfortable

The place is clean and luxurious, suitable for seminars and others

As a hotel that once held the status as one of the most exclusive hotels in Indonesia, its appearance is now quite apprehensive. Many small details seem to have been missed from maintenance, such as the condition of the lift from the parking lot to the lobby which is hot and looks dirty (not to mention the size is too narrow for a 5-star hotel, but it is certainly difficult to fix) The carpet from the lobby to the ballroom also seems to be no longer in prime condition.
If it is not fixed immediately, this hotel may be displaced from the main choice of people who want 5-star accommodation.

The service is the best, very friendly .. the location is very strategic .. everything is clean .. the view of the city from the room is also very beautiful .. the food is very good

I have been deceived where the sales person said that with the promotion I could come with another 2 adults and 2 kids at the price of IDR 1 million net. I have agreed to paid in advance and asked an account number for me to send the payment but no reply by the Sailendra sales person on the account in fact there is no indication at all that I have to pay so I thought I could pay after we have our lunch. Even they sent me the reservation showing me I have been reserved but still no account or payment being asked. Surprisingly after we have our lunch we been asked to pay a normal price without any promotion and when the sales person came she just said that since I have not paid in advance there is no promotion while I have been asking for the payment account before. I have the whatsapp chat to prove it. This incident makes me feel that I have been trapped to come and with a promise of a promotion but by the end of the meal normal price has been charged and we cannot do anything since we already had the lunch. If we know that the promotion is not on the table we would have been okay with the price since it is not too far away from the promotion price, but we have been promised the promotion in the first place so we kind of hoping for it. Hope this email could be an eye opener towards your sales process so that not much other people would be disappointed toward your restaurant and hotel.

I'm a little bit over expectations about food on this place

A very good hotel, always delivering consistent service

A very common four star hotel in jakarta.. securit measure is good.. parking structure is confusing tho.. enter from the rear of the building not the lobby..

JW Mariott Hotel Mega Kuningan area checks the tracking dogs on my car only, these three people use photos for proof of duty like (21/8/16).

Because maybe the price is cheap, so many who stay and the atmosphere is not like a 5 star hotel, the breakfast is also not satisfied

nice nuance and ok facilities but it seems like it's an old model

Great hotel. love to eat at sailendra restaurant. Great food, good ambiences, Good hospitality.